“I found it unclear how to log on to your site and find the information about my cats' chips.
I left a query via your Information request link on the website and was never contacted in return.
I phoned your helpline, was greeted by an answer phone message asking me to leave details to be contacted shortly. I was never contacted.
Unimpressed.”
Hi Marion, thank you for your kind comments, if you do wish to implant your own dogs in the future we do offer Microchipping implanter courses. For more information please call our careline on 08445 420 999 :) Harry
“Had problems with the website and took me several weeks and many attemps to register the details of the micorchip. Phoned customer services to get the details registered where I was told it was an 'online service' and if I wanted/needed to register over the phone it would cost me £10!”
“Cheap, fast delivery - cannot register chips online as all chip numbers are "not recognised", No customer service at weekends. Really embarrassing and frustrating to be stuck with owners, chips, animals and no way of completing for over 48 hours. Not AT ALL good for my business. Will not use again.”
“My new puppy had been fitted with the microchip when I bought her and I had to activate it on line. It was very quick and easy to do with no complications. Not sure what would happen if you didnt have online facilities but I expect there was phone contact available”
