“We found a stray dog and took it to the vets to be scanned for a chip. It did find it but, being early on a Saturday morning, the systems the vets use could not identify it as a valid chip. Eventually they managed to track it to Smartchip, only to find that the details of the owner could not be found until 9.00am on Monday. This means that there is no way of tracing a dog back to its owners outside of the hours 9.00am-5.00pm Monday to Friday! Unfortunately we had no choice but to hand the dog to the dog warden who will only keep it for 3 days and even then would charge £60 release fee. I am sure this is not what responsible dog owners want.”
“When we tried to register our new puppies chip it was not showing on the web-site but following a quickly answered phone call to "Smartchip", it was rectified in minutes. If only all call centres responded as quickly and efficiently.”
“I mistyped my phone number in the registration process. My fault naturally, but SmartChip wanted me to pay to fix it. My other pet is registered with another chip company. Andres changes there are for free. Shame on SmartChip.”
“No care for customers, pets or judges decision!
Do a CCJ (County Court Judgement) search on Lenken Limited before you become a customer of Smartchip. The lies that they publish were given in evidence to the Judge who has awarded in our favour. Director MS JOANNE ROPER of MACCLESFIELD today dismissed the Judgement and stated to send in the County Court Bailiff to recover the unsatisfied debt!
England and Wales Orders & Judgments
Name: LENKEN LIMITED, 193-195 SILK HOUSE, MACCLESFIELD, CHESHIRE, SK11 7QJ
Court: COUNTY COURT BUSINESS CENTRE
Case No.: A6QZ5163
Date: 04/06/14
Amount: £244
Status: Unsatisfied Judgment
Buying fake Twiiter followers and Facebook fans to give the impression of a popular company was a bad business decision.
The lies claiming microchip numbers appear at the top of Ask, Bing and Yahoo was a bad business decision.
The signing off of a database that is "not fit for use" was a bad business decision.
But the decision to ignore the Judge and to force up the their own CCJ costs just doesn't make sense however you look at it?
Since the terrible experience with SmartChip I have now gone through proper implant training and am now able to implant "Petlog" recognised microchips which are held on a proper secure database nationally (and across Europe) available to vets, implanters, rescue organisations, dog wardens, police etc. It's just very sad for the poor animals that have been implanted with a Smartchip chip which can't be re-implanted so are locked into the lies and poorly run database that Smartchip for the time being run.
Take advice from a vet, a dog warden and pet rescue centre all independent of each other before allowing your pet or worse your customers pets to be implanted with a Smartchip chip.”
“Nothing much to say,it was as easy as 1 2 3, i went for the basic deal made a quick call to check if it can be changed once i get paid and the simple answer was yes call back and details will be taken. The person i spoke to was Steven/Stephen,very helpful indeed”
