smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,663 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,663 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

765

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our first experience with smarTours and it was a huge success based primarily on the talents of our outstanding host, Desmond Clack. The itinerary was well thought out and we accomplished more that we expected.”

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Posted 6 years ago

“Excellent Tour. The guide, Desmond Clack, was not only very knowledgeable, and personable with an excellent sense of humour but he worked diligently on the details to make the tour run smoothly and anticipated logistical issues. We had a great time.”

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Posted 6 years ago

“Great tour and a good value. Hotels were nice, but the Hyatt in Dubai was in a poor location in old town, too far way from the mainstream of action.”

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Posted 6 years ago

“I just returned from Iceland and Chasing the Northern Lights tour. It was a fabulous trip, our guide was wonderful and very knowledgeable. Our drivers were great in getting us to our planned sites safely. The accommodations weren’t plush but certainly adequate and clean. The meals planned were delicious with plenty of fresh fish. This was my first time with smarTours, but it won’t be my last!”

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Posted 6 years ago

“Smartours always delivers!!”

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Posted 6 years ago

“We had a fabulous time on our recent trip to Asia with Smartours. Wonderful value and experience.”

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Posted 6 years ago

“Our tour guides were well informed, personable and truly delightful. We had a friendly group and good accommodations. Loved the coffee tour and tasting, but especially memorable was our afternoon in Comune 13 and Getsamane. The artwork was fabulous! Tour guide in Comune 13 was a bit "preachy" and repetitive. All in all- a fabulous trip- Go to Colombia!”

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Posted 6 years ago

“Great tour‼️ The best tour guides, very helpful and insightful. I can’t wait to visit China once again.”

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Posted 6 years ago

“Excellent company. Trip was well organized with experienced and knowledgeable tour guides. Very happy that I made the decision to travel with smarTours.”

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Posted 6 years ago

“Excellent, well organized tour of Africa, Shaun Bartnik was a great tour director, he took care of all the details, changes, add on tours and was a wealth of information. I was surprised by the quality of the accommodations and food. I would pass on Swaziland next time though, really didn't add anything to the experience BUT the Victoria Falls extension and Chobe Park are highly recommended, we also rode elephants and walked with the lions.”

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Posted 6 years ago

“My wife and had a wonderful tour of Vietnam and Cambodia. Tommy was our guide and he did a great job in making sure everything went smoothly and everything did go smoothly thanks to him”

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Posted 6 years ago

“Expectations exceeded. Would definitely go on another smartour. . Tour guide was excellent itinerary was excellent. Tour was organized And ran smoothly.”

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Posted 6 years ago

“I thoroughly enjoyed every aspect of my Patagonia trip with Smartours. The best part of the trip was Patricia in Chile. She was fabulous. And she had to deal with two persnickety women which were total pain in the a**es. I loved the amount of free time and guided time on the tour. Would do it again.”

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Posted 6 years ago

“This was a first class tour! Patricia is a fabulous tour guide. She is knowledgeable, considerate and fun. Hotels were very nice. Meals included were very good. We were lucky to have a great group of people on the tour. Only negative was LATAM Airlines. I see more SMARTOURS in our future.”

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Posted 6 years ago

“Wonderful guide and driver. A totally wonderful experience with each tour provided. Excellent accommodations!”

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Posted 6 years ago

“We had a great time . The hotels were all very nice and he staff were great and helpful. We loved the last hotel in Cambodia was the best and the pool wasvery clean and spacious The staff at the pool were very helpful and pleasant. Our guide was knowledgeable and had a sense of humour and w enjoyed our time with him. We loved everything about the trip but suggest you use a different airlne to get us there”

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Posted 6 years ago

“The tour was absolutely wonderful. The sights were amazing but even better was our tour guide Adina. She was a walking encyclopedia with a terrific personality. If she didn’t know an answe she immediately checked it out. We can’t wait to return to Israel. Our only complaint was the unavailability of Masada which your company should have been aware of and this information passed on to us. Adina did substitute other sights so she adapted to the situation that your company should have been aware of. Our tour group got along beautifully and we are still in contact with many of them. Again please thank Adina for giving us an exceptional time in israel”

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Posted 6 years ago

“In general this was an excellent tour. It would have been better if there had been a Smartours guide for the entire tour in addition to the local guides as I have had on every other Smartours trip I have been on. That said, the choice of sites for the city tours and the optional tours was excellent. The pace was pretty intense, but it helped to take a spa day in Bali. We had a great time.”

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Posted 6 years ago

“This South Africa venture was our third smarTours outing, after India/Nepal and Vietnam/Cambodia. smarTours ticks all the boxes (which is why we keep coming back) - value for money, simple and clear booking processes and access to information, great hotels and transportation, and probably above all, great tour directors. We had Ron Armstrong as our tour director. Not only was he infinitely knowledgeable, but he helped us feel and understand both the history and the current issues facing this wonderful and complex country. We have no reservations whatsoever in recommending both the company and this particular tour.”

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Posted 6 years ago

“Trip was fabulous, Enrique Virto was a superior host and tour guide. The altitude was a problem for both my husband and I as was the inability to brush our teeth with the water, but the hotels helped with Oxygen and Coca Tea to ease the altitude sickness and Enrique was encouraging and very helpful during the entire trip. He was very considerate of our abilities or inabilities and always considered our group as a whole. He was incredibly informative and knowledgeable about all of the places we visited and his English was excellent. The accommodations were excellent, clean rooms, comfortable beds and very kind and helpful staff. This is my 3rd trip with SmarTours and I will travel with them in the future.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,663 reviews