smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,663 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,663 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Egypt was great, Smartours ruiened it. After flying to Egypt they allowed us only 3 hours of sleep in 72 hours as they required a 12:00 AM wake up call for the next day. Several people got sick and could not attend planned activities. There was also no reliable schedule they could be used to plan our free time. We also had two days that without any activiites or reliable agenda in Luxor. This was a very experienced group of travelers. Several people had traveled numerous times with SmarTours. They all agreed that SmarTours quality had deteriorated and would not use them again.”

Helpful Report

Posted 6 years ago

“My wife and I were very unhappy with the way Smartours handled our tour of Israel/Jordan. We can speak to several things that were untruths that were told to us from Smartours representative Nora.”

Helpful Report

Posted 6 years ago

Hi Russell - we're sorry you were unhappy with your trip to Israel. Please email us at info@smartours.com with specific concerns and we'll do our best to address them.

Posted 6 years ago

“The “Best of Spain” was the worst. Tour date October 6,2018. The group had 39 people. Too large for our inept guide. In Seville our guide left the microphone for our whisperers on the bus that was not used. Most of the morning guided tour was therefore not guided. These were important sites with no information. She scolded the group each morning about being on time even if we were all there on time. She could not keep track of who decided not to join the group for individual activities. This caused further frustration. The trip promised the Lion Courtyard during our visit to the Alhambra. That did not happen. Very disappointing. The trip intinerary said our guide would give us recommendations for restaurants. When asked she told us she would not make any recommendations because she did not know what we would like. This added to our frustrations the group never jelled. We are seasoned travelers. We know what to expect and this wasn’t it. Shame on you SmarTours. I would like a call from someone in management to discuss this further.”

Helpful Report

Posted 6 years ago

“This was a very poorly planned and poorly organized tour. We were given an unnecessarily large amount of free time with virtually no guidance on how to navigate on our own or suggestions of local museums, restaurants, affordable shopping areas, bus routes, etc. Particularly in Rome: SmarTours should have known that the first Sunday of the month was a no-fee day for Rome's major tourist attractions. Instead, we were left to flounder around on our own the entire Sunday, and four major sites were crammed into Monday, our last day in Rome. Rome was crowded with tourists, which made the tour even more unpleasant. I chose October assuming the major tourist season was past. I would have appreciated a warning from SmarTours. Because we were left on own a lot, I ended up walking a lot more than I anticipated that the regular tourist season has been expanded for some cities in Europe. I would have made another choice. I came home deeply exhausted and disappointed in my experience of Italy. I no longer have confidence in SmarTours. If you can do so badly in familiar places, I wonder how you will manage in less traveled areas. I will not sign up for another SmarTours tour, and I will not recommend your company to others.”

Helpful Report

Posted 6 years ago

smarTours is rated 4.4 based on 1,663 reviews