smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was great. I think of second coffee plantation wasn't really a plantation. I would look around and find another one and delete the one we saw. Our tour leader Carlos is excellent!”

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Posted 5 years ago

“The tour guide was excellent in Peru Enrique Virto was very informative and he was very well prepared. I enjoyed my trip tremendously. Enrique Virto gets 5 stars from me”

smarTours 5 star review on 26th November 2019

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Posted 5 years ago

“Our tour guide, Chiang, was the best part of the entire tour. He was wonderful. The things that need to be improved: 1) put contact information for the tour guide or emergency contact with the area code from the US and the destination company; 2) allow a night in Bangkok before boarding to go home - the travel from ChiangMai to NY is too long to do direct; 3) Do the elephant sanctuary tour in the morning - it is too hot for mid morning/early afternoon; 4) DO NOT use AIR CHINA. They were not helpful AT ALL when the connecting flight was missed due to their delay.”

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Posted 5 years ago

“Perfect itinerary, expertly carried out by professional, effective, and pleasant staff at the right price !”

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Posted 5 years ago

“We went on the 9-day Egypt tour in November 2019. It was well organized for the most part. The welcome dinner was a little awkward - it would have been nice for the tour director to have people introduce themselves. We had to introduce ourselves to each other as the tour progressed. By the 3rd and 4th day, people got to know each other. It would have helped and it's nice to get to know your fellow travelers early on. It is fairly fast paced tour through the Nile Valley. Our tour director was very knowledgeable and shared a lot of information. We were 27 people so that is a lot of people to manage overall. There is a private and armed security guard who accompanies the tour group throughout the temples and museums. It is different but required agreement between governments to protect foreign tourists according to the local guide. The history and sites are amazing. The culture is unlike anywhere you will visit. If you want to do self-touring, this is not the tour for you. There is not a lot of free time and there was only one opportunity to go out by yourself.”

smarTours 4 star review on 26th November 2019

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Posted 5 years ago

“Very well organized. We saw so much!”

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Posted 5 years ago

“Everyone and Everything was outstanding down to the smallest detail. I felt we were taking care I love how our tour guides took care of us keeping us on top of everything in a timely manor. How we travel by boat, bus, the Airline the Hotels was awesome from the old to the most modern. The food, wine, beer was the greatest. Touring through out the country sites and viewing the history I will always remember and we can’t stop talking about the Smart Tour Company among our family and friends.”

smarTours 5 star review on 25th November 2019

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Posted 5 years ago

“Trip was well planned and Oliver, our guide was friendly, knowledgeable and available.”

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Posted 5 years ago

“Our trip to Turkey was terrific. The feeling of history, of ancient land and ancient cultures was pervasive. The food was terrific. Our guide, Sayit, was knowledgeable, thoughtful and welcoming. I return in a minute!”

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Posted 5 years ago

“the only complaint is that the seafood dinner provided on the boat in Abu Dhabi was terrible dry and overcooked, everyone complained about it. Juust plain horrible”

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Posted 5 years ago

“As per usual this trip with Smartours was very well done. The local guides were very good and the itinerary (although quite tiring) was made so that you could see most of the important sites. I cannot fault Smartours for anything on this trip. We even met Dr. Zahi Hawass at the Sphinx.”

smarTours 5 star review on 23rd November 2019

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Posted 5 years ago

“My husband and I enjoyed the trip, especially Poland. I wish we had more time in Budapest .Hotels were mostly very good.It was nice to have a small group.The leader was excellent, and the local guides were also very knowledgeable.”

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Posted 5 years ago

“our Egyptologist, Inas, was amazing. She was attentive, knowledgeable, friendly and fun. The coordination of events went smoothly, and we were able to see and experience most of the amazing artifacts and sites of Egypt.”

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Posted 5 years ago

“Too too much info. We were going eight hours a day. Too rushed”

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Posted 5 years ago

“The extra tours I paid for were not worthwhile. The first tour selected was not what was described and I felt I should have received a refund.”

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Posted 5 years ago

“MY guide for the cruise part was great. The land guide was horrible and for that reason I would not recommended Smart tours.”

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Posted 5 years ago

“I enjoyed my trip with smartours. It was very organized. Our tour guide was excellent.”

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Posted 5 years ago

“Very good tour director.”

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Posted 5 years ago

“Wonderful tour. Beautiful hotels. One thing I would advise, bring more American cash than you normally would.. Bring at least 50 (or more) singles for tips. Bring Cipro in case of stomach bug from the water. ENJOY the sights sounds and the friendly people. So glad that I went.”

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Posted 5 years ago

“Had an amazing adventure on the India/Nepal tour! Our tour guide Bonnie Backer was exceptional!”

smarTours 5 star review on 20th November 2019

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Posted 5 years ago

smarTours is rated 4.4 based on 1,661 reviews