smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Except for the return flight on a 767 Latam flight, this was a wonderful trip in all ways.”

smarTours 5 star review on 13th February 2020

Helpful Report

Posted 4 years ago

Hi Esther, Thank you for the feedback about your trip and the return flight. We're glad you had a great tour experience and will revisit our options for the return flight on future departures. We hope you'll join us on another adventure soon! The smarTours Team

Posted 3 years ago

“Our guides, Chaiyan Saisin (Thailand) and Sokly (Cambodia) made our trip with SmarTours amazingly informative and personal. They introduced us to their cultures with pride. We were taken care of every moment as we traveled in their countries. The hotels were excellent, the buses clean and cool, and the breakfast buffets were a delight to the eyes and stomach. The daily tours were very interesting. We feel we learned a lot on this trip with SmarTours.”

Helpful Report

Posted 4 years ago

Thank you for your kind words and feedback, Dennis! We're so pleased you had a great experience in Thailand and Cambodia with your guides. We hope to see you again on another once-in-a-lifetime journey! The smarTours Team

Posted 3 years ago

“Tour to Egypt was excellent”

Helpful Report

Posted 4 years ago

Thank you, Carol! We're so happy you had a great time and we hope to see you again soon! The smarTours Team

Posted 3 years ago

“Ron was very knowledgeable. Hotels and food was great. Animals were amazing!! We are hoping to take another smartours very soon.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Cynthia! We're thrilled you enjoyed your trip with Ron and look forward to seeing you soon! The smarTours Team

Posted 3 years ago

“The best trip I have ever taken. Tour guide was the best, proving information on history, economic , and social issues. Kept us informed about each day's excursion. Safari was fantastic, able to see all big 5 animals and more. Fortunate to have a small group, so able to take side trips easily. Highly recommended!”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Ann. We're so happy you were thrilled with your tour experience and we hope you'll join us on another bucket list trip soon! The smarTours Team

Posted 3 years ago

“I have been on a few smarTours and I truly enjoy each one. Fernando in South America was absolutely incredible. He went above and beyond for everyone on the trip. Wonderful pace for this trip, perfect amount of free time, time to shop, time to have a coffee, and overall, just a fantastic tour. Highly recommend it to anyone considering South America and seeing Patagonia, Iguassu Falls, Buenos Aires, and Rio de Janiero.”

Helpful Report

Posted 4 years ago

Thank you for your kind comments and feedback, Virginia! We're so glad you enjoyed your time in South America and that Fernando was an excellent tour director. We hope you'll join us on another once-in-a-lifetime journey soon! The smarTours Team

Posted 3 years ago

“My only complaint was too many early wake ups. One morning 3:00, another 4:00, another at 5:00 and most every other day 6:30. I did like the number of free days or half days that we could either rest or go on an optional excursions. The included meals were great. I particularly liked the safari in the open vehicle in Kruger. Our guide and driver was superb. Jeremy Pool was a great guide. Our accommodations were great. I felt it was a good value for what we received.”

Helpful Report

Posted 4 years ago

Hi Marie, Thank you for your feedback, and we appreciate your comments about the early morning wake-ups. We rely on feedback from our travelers like you to continuously refine and curate our tours. We're so happy you enjoyed the general pacing, meals, and sightseeing on tour, and we hope you'll join us on another adventure soon! The smarTours Team

Posted 3 years ago

“Great tour Directors, touristic destinations, good hotels in general, local tour Guides, small groups, best price in tow”

Helpful Report

Posted 4 years ago

Thanks for your feedback, Ana! We're glad you've enjoyed your smarTours trips and we hope you'll join us on another tour soon! The smarTours Team

Posted 3 years ago

“Excellent guide, perfect group size (22), very nice itinerary.”

Helpful Report

Posted 4 years ago

Thank you for your feedback! We're so pleased you enjoyed your trip and hope you'll join us again on a future tour! The smarTours Team

Posted 3 years ago

“Trip to Patagonia and Buenos Aires was fantastic. The tour guides were amazing, very personable and knowledgeable. I would recommend to anyone!”

Helpful Report

Posted 4 years ago

We're thrilled you enjoyed your trip to Patagonia & Buenos Aires! We hope to see you again soon! The smarTours Team

Posted 3 years ago

“I have to admit that India wasn't on my bucket list. Yet, I went to the Best of India tour with a very open mind and with some encouragement from a friend who visited 4 times. To start, our flight on Emirates was amazing. We were well fed and well looked after. The connecting flight from Dubai to Delhi was a bit cramped and a bit delayed. On arriving to Delhi we were greeted by our tour guide Jasveer. From the onset he was affable, humble and very fluent in English. What a great sport! He remembered all our names on the first day. He is witty, knowledgeable, friendly and patient. Our hotels were remarkable and the hotel staff in each hotel are polite and helpful. The monuments and places of interest were unbelievable and the rich history of India leaves you spellbound. I won't give away any of the monuments but I guarantee you will be astounded. Our tour guide took extremely good care of us. Some were very senior citizens of the USA and others capable of helping themselves. The co pilot and driver were safe, friendly and helpful and very punctual. One caveat we were not prepared for is the fact that you need to take your toilet paper with you wherever you decide to use the washrooms! All in all I came back so joyously overwhelmed and witha new appreciation for the culture, life ,customs and brilliance of India. I have been telling friends family and customers of my wonderful experience with smartours . You all are truly amazing and efficient. Thank You! Sharon Gildharry”

Helpful Report

Posted 4 years ago

Hello Sharon, Thank you for your detailed feedback! We'll be sure to keep your comments in mind as we look at our flights and tour documents for future departures, but we're happy to hear you had a great experience with Jasveer and that you enjoyed India (even if it wasn't on your bucket list)! We hope we'll see you again soon! The smarTours Team

Posted 3 years ago

“I was told by others that the quality of Smart Tours has gone down in the last several years. I would have like to have seen Vila de Leyva, Boyaca, and Santa Marta and more about Simon Bolivar especially since the Netflix series is very popular. However, our guide Carlos was beyond outstanding, he became everyone's friend and is an expert at everything he taught us. One coffee plantation is enough! Airline delays are ridiculous and Smarttours should NEVER book late flights out for senior citizens. The pace was far too strenuous for many people due to airline delays.”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for taking the time to share your feedback with us, as we need your feedback to help us improve our tours. We have made updates to our Colombia program which we hope will improve the traveler experience! We're happy you had a great tour director like Carlos on your trip, and we hope you'll consider traveling with us again soon! The smarTours Team

Posted 3 years ago

“As in any tour, the tour director can make or break it. Our guide was great. Our South Africa trip was simply super. Well thought out and the best follow-through. We'll be telling all of our friends about this one. We travel a lot, so many times our friends use our experiences for their decision making.”

Helpful Report

Posted 4 years ago

Hi Thomas, Thank you for sharing your experience with us. We're so happy you enjoyed your tour of South Africa and that you had a great guide! We hope you'll join us on another once-in-a-lifetime adventure soon! The smarTours Team

Posted 3 years ago

“Excellent guide. Great itinerary. Well organized. Good value. Very good meals. Just a few negatives: We did not appreciate having to depart from our Sandton hotel at 3 pm for a 9:40 pm departure on our final day in South Africa. Also we would have liked more time at the Apartheid museum, and I would recommend skipping the warehouse buying centre we were taken to after. I felt pricing and variety of goods there were disappointing compared to earlier buying opportunities. I also was frustrated with the difficulties using my Canadian based VISA for the final payment. If you want to encourage Canadian clients , you may want to improve your banking payment facilities. All in all, though, we were very happy with the trip and the tour company and have already recommended it to many friends.”

Helpful Report

Posted 4 years ago

Hi Marilyn, Thank you for sharing your experience with us. We rely on feedback from travelers like you to help us ensure that we're providing our travelers with a once-in-a-lifetime experience and we'll keep your comments in mind as we look at our future departures. We're so happy to hear you enjoyed your itinerary and had an excellent guide all at a good value. We hope you'll join us on another bucket list journey in the future! The smarTours Team

Posted 3 years ago

“Tour guides have always been excellent, as have hotels. I have found that even when there is a medical crisis, smarTours makes sure that everything necessary is done to insure adequate help in times of injury or illness.”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Dorothy! We're so happy to hear you've enjoyed your experiences on tour and with our guides, and we hope you'll join us again soon! The smarTours Team

Posted 3 years ago

“My holiday was very enjoyable. Everything was planned to each little detail. No complaints at all.”

Helpful Report

Posted 4 years ago

We're so happy to hear you enjoyed your holiday with us, Virginia! We hope you'll join us on another bucket list trip soon! The smarTours Team

Posted 3 years ago

“Our guide was exceptional and really made the tour fun! Keshara made the tour. Very knowledgeable, and caring. China east airlines was probably the worst airline I have ever flown! Lousy service. The food was inedible and the seats uncomfortable. After 15 hrs this experience did not put us in a good frame of mind to begin the tour. The elephant camp was a huge disappointment. The sites were great and the cooking lessons were really fun. Other than China East, the elephant camp and the awful air pollution we had a good time. Hats off to Keshara.”

Helpful Report

Posted 4 years ago

“From beginning to end our tour of South Africa was unforgettable. Our guide was passionate about his country; he was able to teach us, keep track of us and show us an amazing time, effortlessly . From major cities to 3 wonderful safaris the tour was beyond expectations. Would love to see a tour offered of the east coast of West Africa. With Jereme as a guide we always felt safe and couldn't imagine that the next day could be better than the one we were immersed in. Thanks for great planning....can't wait til my next smarTour. Stephanie”

smarTours 5 star review on 12th February 2020

Helpful Report

Posted 4 years ago

Hi Stephanie, Thank you for your feedback. We're happy to hear you enjoyed your trip and that Jeremy was a great tour director! We look forward to seeing you soon! The smarTours Team

Posted 3 years ago

“Smartours does an amazing job of planning our trips! We loved Vietnam and Cambodia and our tour guide Tommy was absolutely amazing! Thanks for another great trip!”

Helpful Report

Posted 4 years ago

We're so happy you loved your Vietnam and Cambodia trip, Gary! We hope to see you again soon! The smarTours Team

Posted 3 years ago

“An amazing safari experience! Guide worked hard to help find the animals. Lodges and food were good. I would travel this company again.”

Helpful Report

Posted 4 years ago

We're thrilled you enjoyed your safari experience and we hope to see you soon! The smarTours Team

Posted 3 years ago

smarTours is rated 4.4 based on 1,661 reviews