smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our guide in Jordan was fantastic! So knowledgeable & patient! Our hotels were great, the food was fine and the chosen sites were excellent! All in Sal, a great trip!”

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Posted 5 years ago

“Our Iceland tour exceeded our expectations. We had a wonderful, fun and knowledgable guide and we enjoyed all the sites the tour had to offer.”

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Posted 5 years ago

“Great tour guide Thabie!”

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Posted 5 years ago

“Excellent!!!”

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Posted 5 years ago

“I responded to your survey but here is a short review: Excellent trip with glorious weather, pleasant companions (and now new friends), informed guides and great logistics at a very reasonable price. Yes, it was a tough trip due to the many airports but well worth the effort and time. Thanks, George T”

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Posted 5 years ago

“The tour was excellent and our guide. Oscar was outstanding. We covered all the highlights of the cities we visited.”

smarTours 5 star review on 12th December 2019

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Posted 5 years ago

“1) we did not have assigned sits for all flights until we checked in at Airports. 2) When we arrived to the hotel in Bali - Holiday Inn Resort Bali Benoa Hotel the rooms were not ready. We wait about 2 hours to get the room.”

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Posted 5 years ago

“Wonderful tour - wonderful guide”

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Posted 5 years ago

“The seats on the flights were not good and we were unable to upgrade due to the last minute seat assignments. I don't plan to use SMARTours again. The hotels and breakfasts were good. However since most tours, lunches, and dinners not included we spent a lot of money on the items.”

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Posted 5 years ago

“I was dismayed that you did not mail to me the preliminary papers - but your rep lied and said they had been sent out. I was dismayed that when I called to tell you the plane ticket # to Abu Simbhel was missing, your rep lied and said it was part of the same ticket to Aswan. (We were forced to get off the plane, go through security again, get tickets and re-plane.) Shame on you!”

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Posted 5 years ago

“Excellent trip, and excellent group, only 17 persons! we enjoyed it very, very much, our Tour Director Bonnie Backer was really amazing, very cooperate with everybody and allways trying to help and please everyone!, she really do an excellent job!, we all recommend her to anybody that want to go to India, everything came perfect! All of us came very happy from our trip and looking forward to our next trip with all our family members that want to go to India, We really recommend SmarTours, The Best of the Best!!!”

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Posted 5 years ago

“I appreciate all the sites that our tour saw, on the China trip. The organization of the trips was very well done. Our tour guide Oscar was the best. Also very good were the guest tour guides. Food could have been better in Beijing, too much of the same type of food, for lunches. All the hotels, were well located, comfortable, modern, with good breakfast every morning. I would recommend this trip for a first trip to China. Thanks Robert”

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Posted 5 years ago

“Great experience as always, this was my 4th trip with Smartours. Tour guide Iyad was amazing a true guide and historian!”

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Posted 5 years ago

“This was my first trip with smart tours the tour guide “Nook” made our group tour flawless. Her knowledge of Thailand's history, the various temples and communities made the experience life changing. And the most important part was how pleasantly safe I felt. I will use and recommend smart tour, to my family and friends on their next global tour.”

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Posted 5 years ago

“All guides and staff were great, particularly Fernando, Naxu, and Nadia. Santiago was a waste of time and money. Smartours should have worked to change itinerary. Argentina and Iguazu Falls were absolutely tremendous!”

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Posted 5 years ago

“I can only say wonderful things about my Turkey trip. Lovely accommodations, fabulous sights. Excellent tour guide Serdar: knowledgeable, witty, kind, helpful, with his charm he made us love his country. It helped that we were a very congenial small group.”

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Posted 5 years ago

“I have informed smarTours that I did not feel safe on my tour due to another passenger. He was physically intimidating and verbally abusive toward me during the entire trip. I have asked for a refund of $300 for the cost of meals and tours I was advised to skip in order to avoid this man.”

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Posted 5 years ago

“We experienced the Iceland Northern Lights tour with one of the best tour guides we have had in our many travels. Goodny Emilsdottir knows that precise balance between eliminating jitters and concerns with not being intrusive. She booked reservations for us, gave a running commentary on every aspect of Icelandic nature and culture and bent over backwards to give us an opportunity to see the Northern Lights. Accommodations, meals and travel were all more than acceptable. We are recommending this tour to all our friends.”

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Posted 5 years ago

“Patricia was our guide. She was incredible. While on the buses she would talk about local culture, history and sites. Help us when we went off by ourselves on free times. One of our local guides in Rome was an art historian. Her love of the art she was showing us was obvious. Made the experience so much more enjoyable. Only complaint is inability getting itinerary sooner that 2 weeks before leaving. Having it would have helped in planning free time.”

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Posted 5 years ago

“We had a fantastic experience on the China and Yangtze River tour this fall. This tour truly covered all the highlights of China and allowed enough time for individual exploration as well. A highlight of this particular tour was the boat ride on the Li River in Guilin as well as the tour through the gorgeous Reed Flute Cave in Guilin. Seeing the baby pandas in the nursery in Chongching was also a highlight of the trip. Our tour director, Mr. Ma Limin, could not have been better (A+ rating)! He was extremely knowledgeable about the places we visited as well as personable with a great sense of humor. He was also very organized in keeping to the tour schedule while making sure that everyone's needs were accommodated. I would highly recommend this tour to anyone interesting in seeing a broad swath of China.”

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Posted 5 years ago

smarTours is rated 4.4 based on 1,661 reviews