smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,663 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,663 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

765

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing holiday and very full/non-stop! Our guide Peter Murphy was very diligent and helpful and very fun to be around...typical Irish humor :) Highly recommended all through, although I was not very keen on the hotel in Derry. Ireland is very beautiful and truly a rugged gem to behold. Natural, true beauty at its best. The tour was very well organised and as I said.....full-up with constant things to see.”

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Posted 5 years ago

“Had a good time but felt we didn’t have enough time in Singapore & Hong Kong. All the flights & travelling took a lot of our time. Would have liked to stay longer at the above mentioned countries even if it cost a bit more. Wish we had better tours instead of a lot of temples. On our free days we toured around & saw more on our own like the Big Buddha, & beautiful views from the cable car in Hong Kong. The Infinity pool & roof top bar in Singapore. The sky walk & moon bar in Bangkok, where the city views are incredible... Our Hotel in Singapore & Hong Kong could have been better. Breakfast at hotels were very good. It was nice to get bottled water on tour buses in Bangkok & Bali. We had to buy bottled water on tour buses in Singapore & Hong Kong which I felt should have been supplied. It’s not about the money, it just felt they were very cheap & not as hospitable as the other 2 countries. All tour guides were good but Susie was amazing in Bangkok & Sugi was incredible & went above & beyond in Bali. Sugi really impressed us & I knew he loved what he was doing & he wanted us to have the best experience in Bali. He is very friendly, knowledgeable & made the tours very enjoyable. He never once mentioned about tips unlike some of the other tour guides. We know what the guide lines are about tipping & do not like to be constantly reminded of it. Over all it was a good trip...”

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Posted 5 years ago

“Smar mislead me in that you indicated a flight from Los Angles led me to assume a return to that city. However, the return flight first landed in San Francisco then on to LA. Had I know that, I would have scheduled my return flight to NYC from San Fran and saved myself a lot of time and arrived home at a reasonable hour rather than 5 am. I do not trust Smar. That info should have been made available to customers on booking.”

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Posted 5 years ago

“To much time on the bus, and Nick the guide was boring. Cardiff was not good. Loved the border Collie‘s And sheep. Loved Stonehenge. Bus driver was fantastic but the bus sucked.”

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Posted 5 years ago

“This was our first tour group and it was without question an outstanding experience. The tour guides were knowledgeable and helpful in guiding us in each city. Their knowledge and teachings made the trip experiences so much better. Highly recommend the China trip. We plan to take another "Smartour" in the future.”

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Posted 5 years ago

“Great vacation,everything went very well Love traveling with Smart Tours”

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Posted 5 years ago

“Information prior to trip was not thorough and phone calls to Smartours were not returned. The person on the phone said, "I am only temporary and don't know that answer.”

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Posted 5 years ago

“The very good refers to the guides and the hotels. I have concerns about some of the info provided by SmarTours, e.g., about the currency one can use: only credit cards and Rubles can be used. This should be clearly stated in the info which said that Am $ and Euros could be used. Also, the tour was more strenuous than I had anticipated and since most of the group was 70+ (one man had to leave in the middle) this should have been explained. One more thing the four days in St. Petersburg where great but two days in Moscow were not enough. The Golden Ring was not worth it and those two days would have been better spent in Moscow.”

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Posted 5 years ago

“I had some problems with my trip to Eastern Europe. I do not think we were given enought information. We flew to Warsaw, but no information had told us that we did not have to go through any sort of passport control, so we pretty much found each other, and then I found our guide waiting at another exit door ( which we would have taken if we had known we could avoid red tape). I also had a problem with Prague. If there was ever a city that one would love to walk out of their hotel and explore, it would be Prague. But we are way out in the boonies in an area that was devoid of good restaurant or anything of interest to a sight seer. We also had a final dinner, the 10 of us alone in the breakfast room of the hotel, with our guide and driver sitting as far from us as possible. It was dreary for a last night dinner and the food was horrible. I took only 2 bites before I sent it back. Our last night's dinner should be at a festive place not in a deserted cafeteria. Otherwise I enjoyed the trip.”

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Posted 5 years ago

“Terrific tour, well organized, knowledgeable guides, great hotels, the best”

smarTours 5 star review on 18th September 2019

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Posted 5 years ago

“Our tour guide was very unorganized and very unsure of lots of questions we asked him. He would always say I’ll get back to you and never did. Nick was his name and all 12 of us were not happy with his unprofessional ways. Because of him we did not have a memorable trip.”

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Posted 5 years ago

“We visited several eastern European cities and also traveled through the countryside. I learned a lot about the history and culture of this part of the world. Our tour guide was very knowledgeable, attentive and responsible. The bus driver, was also an excellent driver.”

smarTours 4 star review on 18th September 2019

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Posted 5 years ago

“The tour director can make or break a tour. Our director Oliviero Olivieri was an asset to the trip. He kept everything running smoothly, was a wealth of knowledge, had recommendations to explore in our free time, and also places to eat.”

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Posted 5 years ago

“Loved the tour, Julie and Amircal were great as our American and Cuban tour guides! Enjoyed meeting the Cuban people, seeing the art/architecture, hearing the music and eating the food at beautiful restaurants. Well planned trip. Only disappointment was that there was no WiFi as told in the SmarTour info.”

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Posted 5 years ago

“We had a terrific tour of the Baltic countries. Stephan was a knowledgeable and experienced guide who had great recommendations. Vilnius was my favorite - very low key and not too crowded. All three cities had lovely Old Towns that were fun to explore. Even the weather was warm and better than expected.”

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Posted 5 years ago

“Great trip! Great value!”

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Posted 5 years ago

“The entire experience was amazing . Our guide, Gutney went above and beyond to make our experience one of a kind.”

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Posted 5 years ago

“Superb arrangements. Delivered what was promised. Memorable trip.”

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Posted 5 years ago

“Over all it was very enjoyable trip. Services are the best. Our tour leader Mark ( Ma) is excellent, he worked very hard to provide us safe, fun,educational, relaxing trip. He did a great job indeed. Our tour group is the best, courteous and caring. Hotels are very good. I also enjoyed entertainment program. Food can be better though.”

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Posted 5 years ago

“Our guide, Pavel, was the best. Hotels were great and most were close to the center of the city. We enjoyed the extra excursions with the exception of one and that was not SmarTour’s fault.”

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Posted 5 years ago

smarTours is rated 4.4 based on 1,663 reviews