smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,663 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,663 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

765

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our tour guide Paul was terrific. Our naturalist Xavier Suarez was also great”

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Posted 5 years ago

“Excellent care. Excellent organization. Very positive.”

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Posted 5 years ago

“The group was the most compatible one and our tour guide, Mehmet Uzan could not have been better. He was absolutely trilingual, most knowledgeable, and kind. I have never had a better guide. Smartours is smart to have him. Turkey was wonderful and we covered a great deal of the country. The hotel in Izmir was the very best. Our driver was excellent.”

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Posted 5 years ago

“Was not happy with the riverboat tour. Food was just OK. Excursions were OK. Having been on another riverboat cruise, this one paled in comparison. I love Smartours and have another trip booked for April, but I would not go on or recommend one of the riverboat trips.”

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Posted 5 years ago

“I was very dissatisfied with my SmarTours experience. I had been looking forward to the trip to Ireland for years, Ireland had been on the top of my bucket list for quite some time and I was fortunate enough to make it happen and take the trip so early in life. My aunt whom I traveled with, had used SmarTours before and had nothing but great things to say about her trips with the company. Before getting to Ireland, the problems already started...we booked land only as we were flying from Los Angeles, California and Miami, FL and flying direct was a cheaper option for us. Nowhere on the site or in any information prior to receiving our itinerary did anything state that our tour ended in Limerick and that everyone flying back would be flying from Shannon Airport therefore we hit our first of many hiccups on the trip. We had to extend our trip, pay to change our flights, get a rental car and an additional hotel night in order to make it back to Dublin as we thought, if we fly into Dublin we're leaving from Dublin and booked roundtrip air to and from Dublin. Fine we dealt with that and made the best out of crumby situation. Now fast forward to the start of our trip where we didn't meet our Tour Director/Guide until the second or third day of the trip. We were given very little guidance as to what to do or see outside of the scheduled activities. Our tour director treated us like children calling restroom breaks "Pee Pee stops" and was very rude regarding specific interests that we had. If someone was interested in seeing churches, he should have pointed out the churches, if someone was interested in Game of Thrones locations, he should of made mention of a few. He said from day one that he had never seen an episode of Game of Thrones and said he didn't understand why people were so interested in it. I saw more on the time on my own than I did with our tour guide. To the point that other parties on our tour would ask me, hey what should we do on our free time. One of the days of the tour, Storm Lorenzo came in. Our tour director cancelled all plans for the day and told us to stay under our duvets. The "storm" didn't hit until the evening and it would've been a wasted day, had I not done additional research and booked a day tour out to Kylemore Abbey myself. Our tour guide didn't offer us things to do that day, he didn't offer to bus us to the city center at certain times seeing as our hotel there was far from the city center...Overall we weren't given guidance and I think as our guide, he should have been more insightful. I learned more about the famine on my day tour the day of the storm than I did in the almost two weeks with our tour guide. The meals that were provided were sub par. Breakfast was the same at all locations and in some places we had between 30-45 minutes to get breakfast. The dinner menus were all the same, a salad or vegetable soup for appetize, and irish ham, chicken or some type of fish with potatoes for dinner. There was no variety and the food had no flavor. At the Fitzwilliam hotel, we sat at the dinner table for an hour and a half without any food or appetizer having been brought out to us. I would have prefered to have paid less for the hotel and have had meals on my own to be perfectly honest. At least that way, I would have been able to try more things.”

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Posted 5 years ago

“Very welled planned and organized trip! Our guide Elvis was excellen!! Would definitely travel with them again!”

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Posted 5 years ago

“Very nice experience I través with you about 7 times,”

smarTours 5 star review on 18th November 2019

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Posted 5 years ago

“Well balanced tour of historical sites and historical events. Loved our guide. She was very informative and a joy to travel with.”

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Posted 5 years ago

“Everything went according to plan.”

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Posted 5 years ago

“The quality of this tour was not commensurate with previous smarTours I have taken. For example we were not given dinner after traveling all day and reaching a new destination past the dinner hour. The trip itself was not organized well in terms of the order we went to the cities. We should have started the trip in Lisbon and ended in a Porto. That would have made traveling easier”

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Posted 5 years ago

“Our first time using SmarTours and were very pleased.”

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Posted 5 years ago

“We had a wonderful time. The weather in the end of October was perfect. Our guide was knowledgeable and easy to understand. She was very helpful when we asked about individual excursions. We really enjoyed the boat. Comfortable cabins and great food. I would recommend this trip without reservation”

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Posted 5 years ago

“Our trip to Portugal was first rate. The tour guide was terrific. We enjoyed all the tours and thought they were well organized and thoughtfully arranged. The tour guide was sensitive to the individual needs of the travelers. I would strongly recommend this trip.”

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Posted 5 years ago

“The tour, guides, and accommodations were very good, especially for the price we paid.”

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Posted 5 years ago

“3rd tour but guide spoke poor English bedbugs in one room”

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Posted 5 years ago

“Pleasantly surprised with the accommodations and transportation. Our tour guides to body guards were outstanding!!! Soha is an asset to your company. Our trip was memorable indeed. Thank you!”

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Posted 5 years ago

“Hotels were dives. Couldn't tell if staff was there to help us or just to get tips. Very disappointing trip. Phone support was unhelpful. STAY AWAY from this company.”

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Posted 5 years ago

“Soha was a wonderful your guide. Taha was great as well. Our body guard Mohammed was superb!”

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Posted 5 years ago

“Around the World in 21 days! An amazing experience, every trip has some issues, this did as well, but overall amazing!! Some great tour guides, interesting sights, various foods and much patience in airports, all so very worth it! Would love to go around the world again!”