smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn’t take in account the age group of people who can take these kind of trips. Being on overnight flights most can’t sleep on a plane and as soon as we get some place like Sydney we went right into the tour!! We were all delirious and felt yucky! I have a lot of friends who asked me about this tour. I told them it was push push push with not enough time to relax and the layovers at the airports were ridiculous!! In Fiji the food was gross and we were lied to by the tour director. He changed our last meal together because IT WAS GOING TO BE BETTER. IT WAS GOING TO BE A SEAFOOD BUFFET! No it wasn’t!! No seafood whatsoever except a few little scraps of some fish!! I didn’t like that tour director at all. He set up everything according to HIS CONVENIENCE!! It was OUR TRIP! WE PAYED FOR THIS TRIP!! I will not be taking a smart tour again unless you present me with a deal I can’t refuse!”

Helpful Report

Posted 5 years ago

“This was our 11th trip with Smartours. Overall the quality of this trip was less good in the past. Despite the high cost there were few included meals and tours. Optional tours were offered but expensive. Further, especially in Sydney there were too many options as to time and date so making it difficult for the tour leader to coordinate. In Australia, since we flew between cities, there was little time informing us about the country, if you elected not to go on the optional tours. As usual the descriptions of the tours was somewhat unrealistic, raising expectations which could not be expected to be fulfilled - most animals function best at dusk or at night, so one cannot expect to see them during a morning tour. Although interesting the "Farm stay" in Fairlie, NZ was simply a bed & breakfast, the hosts once owned a farm, but now simply live in a house with no animals around. Your choice was probably based on cost, but the outward journey was very long - several hours were added by having to fly through Sydney to get to Auckland. This was in addition to a 15 hour flight LAX-Syd. and our connecting flight from the east coast. We were en route for 42 hours! Of the hotels, that in Melbourne was the weakest, including limited internet which functioned very poorly. Welcome and farewell dinners very OK at best. One had the impression both restaurants just wanted us to eat and get out. Food was scanty.”

Helpful Report

Posted 5 years ago

“Professional and knowledgable tor guide. Have used smartours in past and will use in future”

smarTours 5 star review on 19th December 2019

Helpful Report

Posted 5 years ago

“Was not prepared for this type of trip. Our own fault, but some clarity from SmarTours would have been helpful. Glad we took advantage of the opportunity, and from what we heard, SmarTours was probably the best option we could have found for an excursion to the Antarctica.”

Helpful Report

Posted 5 years ago

“I love it,i enjoy it.Everything was well.Thanks smarTours.”

Helpful Report

Posted 5 years ago

“A traveler gets a lot for their money”

Helpful Report

Posted 5 years ago

“The trip to Jordan was exceptional. There was a range of experiences from exploring Petra to riding through the Wadi Rum desert, visiting Roman Ruins and Biblical sites, as well as a swim in the Dead Sea. The guide was amazing and the hotels were good.”

smarTours 5 star review on 16th December 2019

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Posted 5 years ago

“This was our second trip with smarTours. First one was to India. Great itinerary and EXCELLENT tour guide. We did not like that some of the "optional excursions", which were so important, were not just included as part of the package. Also, the tipping of the local guides and drivers gets annoying and expensive.”

Helpful Report

Posted 5 years ago

“Your tour group demonstrates excellent service at all times”

Helpful Report

Posted 5 years ago

“We recently completed at round-the-world tour and found the hotel, flights, and local guides to be good; however, two of the guides were not very good (one was alternatively rushing and delaying us and one was not informative); some of the excursions were a waste of time (e.g., shopping in Cairo and a river trip in Bangkok); and the stop in Fiji was not worth the time due to the lack of things to do, the location of the hotel, and limited helpfulness of the guide.”

Helpful Report

Posted 5 years ago

“It was well-organized, top-rated hotels and meals, and the best tour we have ever taken! Terrific tour guide in Patrick (Ireland)! I highly recommend it!”

Helpful Report

Posted 5 years ago

“We took the Enchanting Peru tour with Tour Director, Mr. Enrique Virto, and it was such a fantastic experience!”

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Posted 5 years ago

“Our guide Ron was extremely well informed. The hotels were excellent and the buffets were very good”

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Posted 5 years ago

“great overview of Japan from big cities to hiitoric country towns”

Helpful Report

Posted 5 years ago

“Pre departure information lacked details regarding flights and CORRECT luggage information despite many attempts to obtain information from you. Including tour guide during Hurtigruten cruise portion of trip was unnecessary. This is not a complaint against our tour guide Albano as he was overall excellent.”

Helpful Report

Posted 5 years ago

“Some pre-trip information was lacking. My family members used a different travel company for this trip and received their information in a much more timely fashion. We appreciated and valued Albano during the city and cruise components of the trip, but the need for someone full-time on cruise may be too much, especially with such a small group.”

Helpful Report

Posted 5 years ago

“Except for the first hotel, everything on the tour was very, very good. From the guide to the second hotel to the tours, it was a great tour and I have recommended your tour to everyone that I have met since returning.”

Helpful Report

Posted 5 years ago

“I enjoyed the tour. I thought the tour guide was first rate. I was a bit disappointed in the lack of meals, as well as the additional "optional" tours.”

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Posted 5 years ago

“RON WAS A WONDERFUL TOUR GUIDE, HE IS AMAZING!!”

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Posted 5 years ago

“Office very unhelpful. Everyone got name tag except me.”

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Posted 5 years ago

smarTours is rated 4.4 based on 1,661 reviews