smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best part of this Iceland tour was our Guide Gudny. She was very helpful & encouraging. 5 stars for her, Icelandair & Marina Hotel staff.”

Helpful Report

Posted 3 years ago

“Our guide in Egypt Henry Ayoub made the trip amazing.”

Helpful Report

Posted 3 years ago

“As a company doing business in the time of Covid-19 Smartours did very well. I traveled "Land Only" so not a typical trip. The tour to the UAE was modified two weeks prior to departure and required that I make hotel and ground transportation changes. My trip was Oct-Nov 2021 and I am still awaiting a refund for tours that were cancelled by Smartours. My family and I learned that we do not enjoy traveling with a group. They were late every day and did not comply with mask wearing on the bus.”

Helpful Report

Posted 3 years ago

“The only complaint that I have is that I repeatedly tried to get the flight times and numbers from Miami to San Jose and was given nonexistent flights. Our guide was excellent, the food was great and the accommodations were par for the region. All email communications were accurate and described perfectly the procedures needed to travel in the time of COVID.”

Helpful Report

Posted 3 years ago

“The Enchanting Peru trip was overall one of my best trips yet. I enjoyed the tour Director-Dagmar! She was informative, kind, knowledgeable and funny. Going forward it would be nice to have a more itemized itinerary of arrival/departure times. There were a lot of early mornings and long long long days. This trip requires a vacation from the vacation.”

Helpful Report

Posted 3 years ago

“Dagmar was an excellent Tour Director. She was very knowledgeable, compassionate and attentive. I can't say enough about her and how she made our trip a complete success. Machu Picchu was amazing. Touring the country of Peru and learning about the culture was inspiring. I would recommend this trip for anyone who is adventurous and wanting to learn more about the Incas and Andean civilizations. Before going, consider the travel time along with the fact that touring starts immediately upon arrival. Everyone was exhausted the first day. I would have preferred to make my own flight arrangements allowing time to sleep and freshen up before starting the tour itinerary.”

smarTours 5 star review on 21st November 2021

Helpful Report

Posted 3 years ago

“Had the worst experience with smarTours just returned from a South Africa tour found out a week before the flight had huge 8 hour layovers they didn’t ask first if we wanted to go ahead with that arrangement or get out money refunded and buy our own flight also the itinerary was changed due to a political uprising and two whole days were just spent driving and without any sightseeing being done in Durban they dropped us at the hotel at 4 then the area wasn’t safe and we couldn’t even venture out as well as Johannesburg the day was rushed and we were done by 3:30. I also unfortunately had two very nasty couples on the trip that took away from the experience for me and they acted completely entitled and expected everyone to bow down to them one lady kept making up different illnesses for her husband so only he would get the best seat on the safaris first it was motion sickness then it was a ankle problem then back I got called some nasty names for taking the seat because I don’t feel they should be entitled to it every time and out tour guide Jeremy didn’t make the situation any better you would think he would remain neutral and help the situation but he did nothing of that sort. Everyone in the group was also in their seventies so if you’re younger like me that was another mistake made. I highly advise against traveling with them you would do better booking any tours on your own wherever you chose to go”

Helpful Report

Posted 3 years ago

“Have traveled several times with SmarTours and been pleased with accommodations and sightseeing program. I believe they deliver the best bang for the buck”

Helpful Report

Posted 3 years ago

“The price is good for all the goods and services provided though I think they can do better, such as improving the quality of the dinner. The welcome dinner and farewell dinner were both lousy. The tour guide was friendly, knowledgeable and very helpful. Unfortunately, I did not receive a digital copy of the group photo he has taken and upon making an inquiry with SmarTours, I was told that I would have to call a certain number in Istanbul myself. SmarTours could not help me procure that photo. This is disappointing.”

Helpful Report

Posted 3 years ago

“We were very disappointed when our trip to Spain was canceled last year. SmarTours came thru and we did the trip this year. WE could not be happier with our “Best Tour of Spain” . It exceeded all of our expectations. We will be back”

Helpful Report

Posted 3 years ago

“Fantastic trip! We went after cruise season, so we got to stay in hotels on Mykonos, Santorini, and Crete. Those islands are spectacular, glad we got the extra time there. Our guides Gina and Nikki were amazing. The knowledge, the fun, and they truly took care of us. I cannot speak highly enough about this tour. This was our first trip with Smartours, but not our last!”

smarTours 5 star review on 28th October 2021

Helpful Report

Posted 3 years ago

“The tour was excellent, with a wonderful driver, Erdogan, and a spectacular tour guide, Ali. We enjoyed all the sites, with great historical background stories. Some of the cities were quite distant from one another, and the drive was tedious, but the hotels and food were high quality for the most part. We would repeat with SmarTours in the future.”

Helpful Report

Posted 3 years ago

“The Unforgettable France tour was wonderful. Our tour director Patrick Fargier was really great, he went out of his way to make sure everyone’s needs were taken care of and we were all safe and comfortable.”

Helpful Report

Posted 3 years ago

“I have just returned from a most wonderful journey with Smartours to France. It was possibly one of the most outstanding tours I have ever been on. I felt so coddled by our tour director, Patrick Fargier. His skills and flexibility to manage not only transportation, food venues and local guides was amazing. This was my 12th tour with Smartours, and it keeps getting better and better. I am looking forward to my next Smartour.”

Helpful Report

Posted 3 years ago

“Mirna Bosnik was a wonderful guide. Informative, professional and charming. And what beautiful countries, Croatia, Slovenia and MonteNegro. Truly jewels of the Adriatic.”

Helpful Report

Posted 3 years ago

“Vinny our tour director was wonderful! Very knowledgeable warm and friendly. Our tour to Costa Rica wouldn’t have been as enjoyable if it wasn’t for him.”

smarTours 5 star review on 24th October 2021

Helpful Report

Posted 3 years ago

“I have just returned (10/17/21) from this tour. Our guide and Egyptologist Dena, was the best and an expert which made the trip extra special !!! Everything flowed seamlessly, and if there were any hiccups along the way, they went unnoticed. We did appear to have a few changes from the original itinerary, but it was due to an Egypt Airlines change, not Smartours. The hotels, cruise, transportation and all meals were top notch. Our group size, was perfect at 14, and made it easier to get in and out of places than traveling with a larger group. I never felt unsafe. We traveled with armed security everywhere in Cairo and police also appear to be everywhere. Everyone is super friendly! Some vendors can be pushy, but a simple "no thank you" or "la shokran" will usually do the trick in most cases. I wished we had more time to spend at Khan Al-Khalili Market - an hour is not enough and you barely scratch the surface. I am sure there are many who may say it's too much time, but there are plenty of cafe's to sit and people watch if you are not a shopper. . Of course when you travel with a group of 14, everyone has their own idiosyncrasies, likes and dislikes and there were different comments from different people, but this girl LOVED the trip and nothing happened to the point of complaining about it. Besides, my days were filled with amazement and awe, Verklempt at the immensity of the history we were surrounded with everyday to complain about anything but the heat (and there isn't anything anyone can do about that)! I am still in AWE! I will travel with Smartours again, as was the opinion of everyone else on the tour who wasn't already on their 8th or 10th trip!! I met some AMAZING friends who I will travel with again. Thank you Smartours for giving me everything I hoped and dreamed of!!”

smarTours 5 star review on 23rd October 2021

Helpful Report

Posted 3 years ago

“SmartTours was my first solo international experience. The Splendors of Egypt tour was incredible. The local arrangements were made with efficient and attention to detail. Deena, the Egyptologist was incredibly knowledgable and able to focus our attention on the most important aspects of what we were to see/experience. I could not have been happier with my experience. I made some new friends and look forward to another SmarTours to another exciting location.”

Helpful Report

Posted 3 years ago

“The Iceland tour takes you to the land if ice and fire with breathtaking vistas, one-of-a-kind experiences, knowledgeable, fun guides, and very nice amenities. The food was delicious and the seafood was so fresh and well prepared. The price was excellent for the quality tour we received.”

smarTours 5 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“My daughter and I had a wonderful time in Costa Rica! The tour guide Vinny was knowledgeable, accommodating and we all had an awesome time! He always took the time to be sure everyone’s needs were met and went out of his way to be sure everyone was taken care of and was having a good time. This was a wonderful trip we will never forget! Thank you!”

Helpful Report

Posted 3 years ago

smarTours is rated 4.4 based on 1,661 reviews