smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“informative and interesting with many excellent cultural experiences”

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Posted 4 years ago

Hello Virginia, Thank you for sharing feedback about your tour experience! We're happy you found the tour informative and interesting! We hope you'll join us on another tour soon! Thank you, The smarTours Team

Posted 3 years ago

“This was my first time on a organized group tour and I was a bit apprehensive. This tour turned out to be one of my favorite travel experiences. Our guide, Iyad, was a wealth of knowledge, the accommodations were good, the other travelers were wonderful to be around, and the touring was fabulous!”

smarTours 5 star review on 18th March 2020

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Posted 4 years ago

Hello Rachel, Thank you for your kind comments. We're happy this was one of your favorite travel experiences and that you had such a lovely time with your tour director and fellow travelers! We hope to see you again soon! Thank you, The smarTours Team

Posted 3 years ago

“We enjoyed the itinerary and the guide very much. We found the number and cost for add on activities excessive. Many, we thought, could have been included in the basic cost. We chose smarTours because it had a good itinerary and the price was reasonable. We chose to do a group tour so that we knew what the cost to travel was going to be and with added activities the final cost to us was more than expected. Speaking to others who have used smarTours in the past the number of add ons seemed more than they had experienced.”

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Posted 4 years ago

“Request that tips be included in the total price of the trip.? We had to being so much extravcash for all the tipping and still had to withdraw from atms to just cover all rhe tipping!!”

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Posted 4 years ago

Hello James, We find that some travelers prefer to tip themselves based on the level of service received, while others would prefer that tips be included in the cost of the tour. We thank you for sharing your feedback and as we look to plan future tours we will take your comments into consideration. We hope you'll join us again soon! The smarTours Team

Posted 3 years ago

“Arizona was one of the BEST tour guides that I have experienced ( and I travel extensively). The bus driver and the bus attendant were skilled, terrific and attentive, The bus was clean and virus precautions were in place. The tour was very comprehensive, informative and fun. However, I thought the hotels (Fez in particular) were not the best and the food selection was limited throughout the tour.”

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Posted 4 years ago

Hello Anne, Thank you for sharing your experience with us. We'll be sure to take a closer look at the hotels and food offerings as we plan our future departures to Morocco. We're glad you had such a great experience with Arizona and with your bus driver and we hope you'll travel with us again in the future! The smarTours Team

Posted 3 years ago

“One of my favorite trips ever. Very well organized and run. I loved our tour guide Helga. I listened to her every word. The hotel was wonderful. Friendly and comfortable. But most of all I loved the Icelanders themselves. And of course the amazing beauty of the island.”

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Posted 4 years ago

Hello Margaret, Thank you for your kind comments. We're glad that this is one of your favorite trips and that you had such a great time! We hope you'll join us again soon! The smarTours Team

Posted 3 years ago

“Interesting country!!! Did not appreciate being brought back to the hotel at 2:30 in the afternoon with no agenda and no maps or information to go on our own. Hotel was not in a good location for walking around. Wadi Rum was awesome - loved the "tenting". Petra was awesome; enjoyed the Petra night show. The hotel at the Dead Sea was beautiful and fantastic!!! However, our guide dropped us off on Thursday afternoon, and had our group not made plans ourselves, we would have never seen each other after that. Some notes about our guide: he seemed to be quick about dropping us off, as if he couldn't be gone fast enough. He did not stay in the hotels with us. When we went to the Jordan River, at the last minute he said we could be baptized if we wanted to. That was way too late to make any arrangements. We had a group of 14 which was probably planned for 30 or 40. Perhaps he was not happy doing the tour knowing the tips would be short.”

Helpful Report

Posted 4 years ago

Hi Vivian, Thank you for sharing your experience with us. We rely on feedback from travelers like you to continuously curate our tours and ensure they're once-in-a-lifetime trips! We'll keep your feedback in mind as we look to plan our future tours to Jordan. We're happy you enjoyed the tenting in Wadi Rum, Petra, and the Dead Sea! We hope you'll join us on another trip soon! The smarTours Team

Posted 3 years ago

“I've never been disappointed in any of the tours I've taken with smarTours and my trip to Thailand was the 5th tour.”

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Posted 4 years ago

Hello Karen, Thank you for your kind words. We're happy to hear you have enjoyed your travels with us and we hope to see you again soon! The smarTours Team

Posted 3 years ago

“I enjoyed my trip to Iceland. This was the first time I have taken a SmarTours trip and it was not as organized as other trips I have taken with other companies.”

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Posted 4 years ago

Hello Christine, Thank you for sharing your feedback with us. We're sorry to hear your trip wasn't as well organized as you expected but are happy you enjoyed the trip overall. If you have any additional details you can share with us, please don't hesitate to email us at feedback@smarTours.com. We rely on traveler feedback like yours to make sure we continuously curate our programs to create once-in-a-lifetime journeys! We hope you'll join us again in the future! Thank you, The smarTours Team

Posted 3 years ago

“Ron Mac Gregor was an outstanding tour guide.”

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Posted 4 years ago

We agree that Ron is a great tour director! We hope you'll join us again on another tour and meet another one of our amazing tour directors soon! The smarTours Team

Posted 3 years ago

“All good. The only suggestion I have is to let people know there are some hikes on uneven surfaces so they might want to bring hiking sticks. Also some the surfaces were wet and slippery so to make sure they have non skid shoes.”

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Posted 4 years ago

Hello Judith, Thank you for your recommendations. As we look to update our tour documents, we'll be sure to keep your comments in mind. We're glad that overall you had a lovely trip and hope to see you again soon! Thank you, The smarTours Team

Posted 3 years ago

“Firstly, Ivad, our guide was amazing. He made some small itinerary changes that gave us more time in the highlight stops (like little Petra). He was informative and professional. Things that I think could improve: hotels were fine, but locations were out of the way. It also would have helped if your office noted which hotels were "dry" . Beyond that I would gladly recommend this tour.”

smarTours 5 star review on 17th March 2020

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Posted 4 years ago

Hello Angelina, Thank you for your suggestions and feedback. We'll take your comments into consideration as we look to planning future departures! We're glad you had a great experience with Ivad as your tour director and hope to see you again on another tour! The smarTours Team

Posted 3 years ago

“The Radisson Hotel was old and dank and not acceptable. The other hotels were fine.”

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Posted 4 years ago

Hello, Thank you for sharing your feedback regarding the hotels on your tour. We'll be sure to keep your feedback in mind as we look at the hotels for our future departures. We hope you enjoyed the rest of your tour experience and if you have any additional comments about your tour experience that you'd like to share, please email feedback@smarTours.com. We hope to see you again on another tour! The smarTours Team

Posted 3 years ago

“Jermey was amazing information past present SAfrica. 1st days very rushed need to change. Too short time gardens need at least half full day winery town. Skip tasting unless joining with picnic lunch. The apartheid museum need a guide full day not good. Lion walk amazing would have enjoyed horse back riding. Hotels were beautiful. Didn’t enjoy village Zulu with natives too long And game reserve replace both Overall amazing can fix poor and add to good easily Amazing trip. Country ride beautiful as well as lodge. The real South Africa.”

Helpful Report

Posted 4 years ago

Hello Marilyn, Thank you for your feedback. We'll keep your comments in mind as we look to plan future departures to South Africa. We're thrilled you enjoyed your trip with Jeremy as your tour director and hope you'll join us for another once-in-a-lifetime adventure soon! The smarTours Team

Posted 3 years ago

“The Hurtigruten part of the tour was fabulous! Also, everything was well coordinated and the Buenos Aires Hotel was excellent. Good location.”

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Posted 4 years ago

Hello, We're so happy you enjoyed your trip to Antarctica and that the hotel in Buenos Aires was excellent. We hope you'll travel with us again soon! The smarTours Team

Posted 3 years ago

“Our tour director Marcelo was very good.”

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Posted 4 years ago

Hello Manuel, We're happy to hear you had a good experience with Marcelo as your tour director! We hope you'll join us on another tour soon! The smarTours Team

Posted 3 years ago

“Our guide, Ahmed was great. The many sights, pyramids, Valley of the King & Queens, camel rides in the Giza Plateau, the balloon ride, museums & archeological sites were wonderful. There were negatives too. It would have been better to pay a fee upfront then have all the tipping. Our coptic church guide was very nice but not as well versed as he could have been, perhaps a Christian or Jewish guide would have been better. The wifi situation was less than ideal with free wifi only in lobby of the Movenpik and spotty wifi on the Nile. The breakfasts were great, but the other meals except the restaurant after the papyrus store visit were not. That restaurant was great, but too much food. The Marriott breakfast was outstanding, but the dinners were not ideal. The recommended Asia restaurant in Luxor was excellent.”

smarTours 5 star review on 16th March 2020

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Posted 4 years ago

Hello Nancy, Thank you for your thorough feedback! This feedback helps us improve our tours for all of our guests. We'll be sure to keep your comments about Egypt's tipping culture, meals, and wifi in mind as we plan our future departures to Egypt. We're glad that Ahmed was a great tour director and that you had a wonderful time. We hope you'll join us on another adventure in the future! The smarTours Team

Posted 3 years ago

“Guide was excellent. Hotels were very good and the sites were good> Your insurance is poor. Insurance should start when you bbook the trip.”

Helpful Report

Posted 4 years ago

Hello Howard, We're so happy to hear that you had a great guide and an enjoyable tour experience. We're sorry for any frustration regarding the insurance. As travelers have until final payment to make a decision about whether or not to purchase the travel insurance, coverage does not begin until the premium is paid. While many insurance providers are looking to expand their offerings, we want to let you know that if you have a preferred travel insurance company you like to work with, you can always contact them about insuring your smarTours trip! We'd be happy to answer any questions they might have. We hope you'll join us on another tour in the future! The smarTours Team

Posted 3 years ago

“It was great and enjoyable. Loved the scenery, and the tour director, Victor Leiton, was knowledgeable on all the different aspects of the tour operation.”

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Posted 4 years ago

Hello Emmanuel, We're so glad you enjoyed your trip with Victor! We hope you'll join us on another trip soon! The smarTours Team

Posted 3 years ago

“This was our sixth SmarTours experience and one of the best. Even though much of the time was on a cruise ship with others who were not part of a tour group, our tour leader went above and beyond to keep us informed and to make the trip as enjoyable as possible. It is hard to overstate the comfort and convenience of having someone else be responsible for making reservations, travel connections and local arrangements in a country whose language we don't speak.”

Helpful Report

Posted 4 years ago

Hello Gary, Thank you for your kind words and for traveling with us! We're so happy to hear that you've had such a lovely experience and that your tour director made your trip so comfortable. We hope you'll travel with us again soon! The smarTours Team

Posted 3 years ago

smarTours is rated 4.4 based on 1,661 reviews