smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.42

4.4 Rating 1,661 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,661 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiet and Dee were both wonderful and knowledgeable tour guides who couldn’t do enough for us. All the hotels were lovely and in great locations. Halong Bay, Hoi An and Angkor Wat were the highlights for me. So glad I went and can’t wait to do another tour with you.”

Helpful Report

Posted 4 years ago

We're so happy you enjoyed your tour of Vietnam and Cambodia! Thank you for taking the time to share your experience with us and we look forward to seeing you soon! The smarTours Team

Posted 3 years ago

“This trip exceeded my expectations. And the Blue Lagoon more than lives up to its hype. And we saw the Northern Lights. Could not have been better.”

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Posted 4 years ago

Thank you for your kind words, Catherine! We're so happy you enjoyed your trip and we hope you'll consider taking another once-in-a-lifetime tour with us! The smarTours Team

Posted 3 years ago

“Excellent value, experienced tour guides, nice hotels.”

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Posted 4 years ago

We're so glad you've had a great experience, Sandra! We hope you'll join us on another once-in-a-lifetime tour soon! The smarTours Team

Posted 3 years ago

“The customer service people on the phone were not helpful most of the time and did NOT call back when they said they would. I would have given a lower review if it wasn't for our tour guide, Marcelo who was awesome. I would most likely not use SmarTours again or recommend them.”

Helpful Report

Posted 4 years ago

Hello Janet, Thank you for your honest feedback. We're sorry that our customer service team didn't meet your expectations, and we are working to rebuild our team so that we can provide our travelers with the service they expect. We're glad you had a great experience with your tour guide and we hope you'll consider traveling with us again in the future. The smarTours Team

Posted 3 years ago

“Marcelo our tour guide went above and beyond what most tour guides provide. He was always available to answer questions or give suggestions for various activities. I would have preferred to take a direct flight from JFK to Buenos Aires.”

smarTours 5 star review on 28th January 2020

Helpful Report

Posted 4 years ago

Hello Dorrise, Thank you for your feedback. We're so happy you had a great experience with your tour director, Marcelo and we've noted your feedback about flight preferences. We hope you'll consider traveling with us again soon! The smarTours Team

Posted 3 years ago

“Our trip was to Costa Rica in Dec. Tour guide/drive were outstanding as was the size of our group. Loved the itinerary. Would rate as overall Very Good except the last night at our Hotel (After we had completed our written evaluation and turned it in) my wife had over 30 bites from bed bugs during the night that still haven't healed in over a month. She notified the front desk on our departure and our tour guide and provided a photo of the bites to tour guide. She also wrote to Smartours but did not receive any response.”

Helpful Report

Posted 4 years ago

Hello John, We're very sorry to hear that our team didn't adequately respond to the issue at the hotel. We have updated our itinerary and are no longer using that hotel, and are working to improve communication and response both in-destination and with our team in the U.S. to ensure that travelers like you do receive an adequate response when something goes wrong. Thank you for your honest feedback and know that it's travelers like you who help us refine our programs so we can offer once-in-a-lifetime experiences. We're happy to hear that your guide and driver were outstanding and that you loved your group. We hope you'll travel with us again in the future. The smarTours Team

Posted 3 years ago

“The .guide to my last trip to India and Nepal was exceptional! (Nov.8-Dec. 10 ,2019)”

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Posted 4 years ago

We're thrilled you had an exceptional guide for your India and Nepal trip, Emma. We hope you'll join us on another once-in-a-lifetime tour soon! The smarTours Team

Posted 3 years ago

“The prices are very attractive, but what's not included is annoying: too much free time, so few dinners, constant tipping.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, William. We understand that our tour to UAE does have more free time than some of our other programs and will look to be more clear about that free time on our tour page and will explore alternative tipping options. We hope you'll consider traveling with us in the future. The smarTours Team

Posted 3 years ago

“Now I know why is called Amazing Thailand! What a beautiful trip with an AMAZING guide Ketsara! Loved every minute of it.”

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Posted 4 years ago

We're so thrilled you enjoyed your trip, Isela! We hope to see you again soon! The smarTours Team

Posted 3 years ago

“Amazing experience! Alejo was OUTSTANDING!”

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Posted 4 years ago

We're glad you had a great experience, Anna! We hope you'll join us on another adventure soon! The smarTours Team

Posted 3 years ago

“Our guide was inexperienced & uninformed causing missed opportunities to experience sites to their fullest potential. Most of the participants were frustrated & disappointed by this.”

Helpful Report

Posted 4 years ago

We're sorry for your experience, Benjamin, and we've updated our tour itinerary and noted your comments about the guide's inexperience. Thank you for your feedback, and we hope you'll consider traveling with us in the future. The smarTours Team

Posted 3 years ago

“The trip to Dubai and Abu- Dhabi was amazing. Our guide Mohammed was very nice and knowledgeable. The hotels and food were excellent. I recommend travelers to visit this unique country. Everything was very well organized. Thank you, SmarTours!”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Nelly! We're so happy you enjoyed your trip to Dubai & Abu Dhabi, and we hope you'll travel with us again soon! The smarTours Team

Posted 3 years ago

“I traveled with my two kids, 20 and 12, and we had the best experience. Ron is hands-down one of the best tour guides I've ever had and the optional tours really made a great trip even better. Can't wait for our next adventure with you guys!”

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Posted 4 years ago

We're so happy you and your family had a great trip, Holly! We hope you'll join us on another adventure soon! The smarTours team

Posted 3 years ago

“Gide was very good and knowledgeable, provided a lot of information and care. Overall it was a good tour.”

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Posted 4 years ago

Thank you for your feedback, Tatiana! We hope to see you again soon! The smarTours Team

Posted 3 years ago

“Our tour to China and the Yangtse River Cruise this past November was a wonderful and exciting experience. We could not have asked for a better guide than Jason who was most professional and helpful throughout. He was a kind and attentive host and looked after our every needs. The hotels we stayed in were all first class and the cruise was most enjoyable. The tour itinerary certainly packed in a lot of China in the 18 days. Would we recommend this tour, Absolutely, provided that Jason was on board. Would we go again. Absolutely yes.”

smarTours 5 star review on 20th January 2020

Helpful Report

Posted 5 years ago

Hi Joseph, Thanks for your feedback! We're so pleased you enjoyed your tour and that you had a great experience with your tour director, Jason. We hope you'll travel with us again soon! The smarTours Team

Posted 3 years ago

“We thought that the tour was minimalistic. We enjoyed the provided free time but the tour guide provided very little information at destination, especially Barcelona and Madrid. He only provided a very cheap and poor map of the city. We used the metro and figured out how to get around on foot using our own tour book but expected much better guidance, direction and insight while in Barcelona from our "guide". He basically dropped us off in the city and not much more. We have traveled to Barcelona in the past and understand how pick pockets work the streets and hotel lobbies. I warned others in our group, especially about the later. Out guide didn't warn about the lobby and of course, one person lost their wallet, passport, credit cards and all money on the departure day. The tour guide should have been far more outspoken and watchful. We thought the guide overall was inexperienced, and while friendly was of very little help for people like us that like to roam and explore on our own. The trip spent too much time in the bus; less travel time with more time at destinations would greatly improve this tour. Location of the hotels, excluding Madrid should be more centrally located. Many local guides, especially the woman in Madrid, spoke very poor English. We believe that several tours that we took with SmarTours in the past (around the late 1900s and early 2000s) were of much better quality. By contrast, we would not recommend this tour to others: a very poor value/dollar experience. We will be reluctant to take another SmarTour in the future because of this tour experience. Perhaps other tours offered by this company provide a better quality experience.”

Helpful Report

Posted 5 years ago

Hello Robert, Thank you for your detailed feedback. We rely on feedback from our travelers to help us continuously improve and curate our tours. We are looking to ensure we provide travelers with recommendations for how to spend their time at leisure and ensure helpful information is provided either prior to the tour departure or upon arrival. We hope you'll consider traveling with us again. The smarTours Team

Posted 3 years ago

“Ah-med, our guide was excellent in knowledge, organization, safety, and fun.”

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Posted 5 years ago

Hi Stan, Thanks for your feedback. We're so glad you had a great time with your tour director, Ahmed! The smarTours Team

Posted 3 years ago

“several issues I will write to smarTours direct. No suitcase delivery to our rooms in New Zealand. No reimbursement for the Queenstown by night with Skyline Dinner - $68 US or $95 NZ. Walking to this place in the rain when other groups had been bussed. Sydney day cruise was substituted for a lesser trip -.. $40 US or $45 A to 39 A. Overall the trip was great, the tour guides were very informative. Mark was especially helpful to us. I would like feedback on this survey.”

Helpful Report

Posted 5 years ago

“Bonnie Backer was an amazing tour director! Caring, interested, passionate, extremely knowledgeable and considerate. The best we ever had! The tour was wonderful. Would recommend it highly!”

Helpful Report

Posted 5 years ago

“Great value. We stayed at nice hotels and our tour guide was very knowledgeable about all the countries we visited.”

Helpful Report

Posted 5 years ago

smarTours is rated 4.4 based on 1,661 reviews