“Read the other negative reviews and STAY AWAY from this company .There are plenty of good reliable companies out there.
I booked 2 33 seaters in Feb for a charity event in June.3 days before the event after I had paid them in full weeks before.They send me an email to say they can no longer supply the 33 seaters. 3 days before the event. When i said I will accept a bigger coach that they offered they said they could no longer do this. Read the bad reviews on here. I'm sure the 60 participants they were due to pick up will be leaving bad feedback too.
If you want a reliable company use A Class Corporate Travel they have worked so hard today to make our event happen.booking reference 296700”
“Read the other negative reviews and STAY AWAY from this company .There are plenty of good reliable companies out there.
I booked 2 33 seaters in Feb for a charity event in June.3 days before the event after I had paid them in full weeks before.They send me an email to say they can no longer supply the 33 seaters. 3 days before the event. When i said I will accept a bigger coach that they offered they said they could no longer do this. Read the bad reviews on here. I'm sure the 60 participants they were due to pick up will be leaving bad feedback too.
If you want a reliable company use A Class Corporate Travel they have worked so hard today to make our event happen.booking reference 296700”
“STAY AWAY . THEY WILL LET YOU DOWN!!!
Read the other negative reviews and STAY AWAY from this company .There are plenty of good reliable companies out there.
I booked 2 33 seaters in Feb for a charity event in June.3 days before the event after I had paid them in full weeks before.They send me an email to say they can no longer supply the 33 seaters. 3 days before the event. When i said I will accept a bigger coach that they offered they said they could no longer do this. Read the bad reviews on here. I'm sure the 60 participants they were due to pick up will be leaving bad feedback too.
If you want a reliable company use A Class Corporate Travel they have worked so hard today to make our event happen.”
“We have used your services for two family occasions over the last two years. Every time you have provided us with an excellent service which was reliable and every driver we had was charming and very patient, especially with my more elderly relatives.
I would certainly recommend you to friends and family and will definitely use you again in the future.”
“Absolutely terrible. Turned up 40 minutes late and we missed the start of our activities. Complained to customer services as we and refused to take responsibility or give any compensation. The company didn't care at all as they are just an agent for lots of other companies. Avoid!”
“Got a confirmation after booking and, the day before the trip, the name of the driver and his mobile 'phone so I felt very confident all would go well, and it did. The coach arrived in good time, the vehicle was spotless and high quality, the driver pleasant and polite. My group were all very happy.”
“We had a great experience, communication with the whole team along with the overall journey was perfect, driver had great banter with us too! Highly recommend and great value for money!”
“Very helpful bookings team, kept me updated with my booking and received drive’s number the day before the trip. Great day out, driver was okay, not too chatty but polite and patient with the kids. Highly recommend SMC”
“The booking process was easy, their communication was excellent.
On the morning of the pick up, the coach driver got held up in traffic but she let me know in good time of pick up that she was running 10 minutes late, so I wasn’t stressed. That was so important to keep me informed and I was grateful for that. She was very friendly and helpful.
On pick up from Heathrow, due to the coach being held at the coach park, it was a bit of a wait for the driver to arrive at the Bus Stop, but we were communicating by text so we knew exactly what was happening. Again the coach driver was extremely helpful and friendly.”
“If I could give them 0 stars then I would. Awful customer service. Booked a minibus for sisters hen party and on the day of departure did not turn up. Phoned the number we were given by text and the driver told us that he would not be picking us up and he was just the operator and that we needed to speak to the company direct. When we phoned the company the lady on the phone said that she was aware that nobody was going to pick us up and made a poor excuse why. By this point I had one upset sister who’s hen party was ruined before it had even began. They refunded the money back straight away and I was left to organise other means of transport for 9 of us to Reading from Neath. I would not recommend this company to my worst enemy. I would also not believe the 5 star reviews that are on their website.”
“Excellent service with these guys, the bookings team were so helpful with my requests and had no issues with their customer service - the driver was very friendly and turned up on time, really nice journey my whole family was happy!
Can't recommend this company enough.”
“Great service. Very helpful bookings team. The response was super fast and helped me through the whole process. Driver was very friendly and got us where we needed to be earlier than expected.”
“Disgusting state of affairs. September 2nd 2018 Party of eight left high and dry with no transport to get us from Peterborough to Birmingham. It was a Sunday no way to contact company and the 'driver' who rang me an hour beforehand just wouldn't answer the phone until way past the pick up time to tell me that there would be no journey, he wasn't going to pick us up. No explanation or apology. On the Monday I contacted the company for a full refund as is my legal right only to be told a cock and bull story about the driver being killed on his way to pick us up! (Yeah the guy I spoke to after the pick up time). I had to keep asking for a full refund for 10 days! Finally got it and it was sent from two different banks one in Manchester and one in London in two payments. Dodgy if you ask me. I have reported this company to Trading Standards who I understand will be investigating them. Do not use!”
“Excellent service! We booked for 4 days of travel for our organised trips for delegates to our conference The two drivers: Karl Wimble and Kevin Baker were amazing! Very professional, friendly and helpful.
The coach: very clean and comfortable”
