“AVOID THIS COMPANY they are National something or other not SMC. They have terrible 1-2and 3 star reviews here and on trustpilot left me and my whole family stranded at 3am in Manchester airport. They knew about the delay I told them well before our schedule time 1hr 20 min delayed. Said they would be there as the flight was monitored when we arrived this is what he said. Recording on my mobile. Iv left you wasn’t there. I said you knew we were delayed he said not my problem Iv took another job now. We got home at 10am on the train. SMC said he was out of driving hours as if that’s an excuse for a transport company. I have his text and recording g saying he took another job. Look at the poor reviews they do it often to delayed flight customers. They will be exposed by my in court. PLEASE DO NOT USE THEM. thank you”
“Prompt response to initial enquiry, cheapest and reasonable price. Kept informed of everything. Changes accommodated swiftly. On the day, brilliant drivers were patient and kind with our disabled passengers. Excellent all round and will us again.”
“Very efficient and prompt quote and service. The driver was excellent and I was very confident he would be there to pick us up after a long and tiring flight. A service I would highly recommend and will be using agsin”
“Booking and communication process was so easy. We booked a bus for 10 of us quite last min and we still got a great return rate to and from a festival. Our driver was a legend and we will be using this service every year we go from now on! Thanks so much :)”
“First time I've ever hired a minibus with driver
well I am not disappointed as everything went brilliant and the driver was really nice and helpful and even stopped on return journey by stopping so we could sort out a sick child
fantastic experience and well worth the money
thanks SMC it was one less thing to worry about”
“Avoid this company read the 1-2 and 3 star reviews a few of the 1 star are mine I know but there are a lot of others. Long story short if your flight is delayed you are likely to be left stranded when you arrive back from holiday. They left us 11 family members at 3am in Manchester airport and just told us to claim from our travel insurance. An obvious scam when you see how many people have had the same shoddy service. AVOID THIS COMPANY”
“They were very helpful throughout the whole process and especially their conversations over the phone, customer service how it should be done - dealt with queries quickly and efficiently - thank you.”
“SMC Coach Hire PLEASE SHARE THIS POST
They are a SCAM they make money on delayed flights ! DO NOT USE THIS COMPANY as a big family arriving home from holiday they stranded us left us at the airport early hours when called the driver said not his problem as flights were delayed WE LET THEM KNOW ALSO! We were straight out from baggage and were on time if not early from the delay and they confirmed knowing the driver was rude and said not his problem and LEFT!! Plus they had the baby car seat to which the driver when spoken to said he didn’t even have that either!! We were stuck at the airport hours away from home with a baby and 5 children left in Manchester airport freezing early hours For hours! they were aware we was delayed and said no problem we track the flights ….. DISGUSTING SERVICE PLEASE DONT RISK IT NOT RELIABLE and will be fighting for refund DO NOT USE took upfront payment now refusing to refund we are taking it to court it isn’t as if it was a small price it was £700+ all they have said is not their problem and claim on holiday insurance not off them!!! 🤯 it is disgusting please spread the word if they did this to the elderly or young people or people travelling with venerable adults we were lucky we had each other as the outcome could of been very different in a city away from home! I won’t stop sharing on all social media until we are refunded plus giving bad reviews online”
“Very happy with the price and customer service. I ordered the coach to transport guests from the church to the venue following my daughters wedding.
The driver was on time, polite and helpful as we had a wheelchair user.”
“I cant fault these guys - the quote was quick to be returned and we booked immediately.
The service was excellent, I received emails to say who the driver was and confirming the times etc, the driver was very helpful and help load and unload the coach which wasnt done by other coach companies, we will be using these guys in future.”
“Very bad service from SMC they quoted me a price to go to london which I was happy with but when my party wanted one drink each on the bus (in cans) the driver demanded £100 cash but said I would get back the deposit so I obviously thought that’s fair once they see the bus is all clean (we cleaned up rubbish our selfs and recorded)
we’re a group of women not teenagers but now as a suspected they refuse to give my deposit back even though we recorded it all ! No problems a company charge more to drink I get it but don’t lie and say it’s only a deposit and they will transfer back to me ! Also this is like 3rd party company the driver didn’t even know where we was going to they just outsource to different drivers! Wouldn’t recommend don’t trust this company at-all now !”
“Overall great experience from the swift quotation, customer service, sales team, driver and communication. One of the best value and looks after the local community and charities.
I would recommend to others and use again for sure.”
“They were extremely helpful when the train strikes threatened to ruin our holiday they gave me a great quote. The drivers where very helpful and friendly couldn't have asked for any more.the staff at the office were very helpful and friendly too.would highly recommend.”
“The whole experience with SMC coach hire was so easy from the quote to the return trip home. The driver was friendly enough an very punctual, it was the perfect start/end to our trip. Thank you!”
