“As the family on a whole, who live in various parts of England. Neither family member wanted to have the odious task of picking up everybody from their various towns & driving them to Liverpool on a Friday evening. So we decided to converge on one town, where it was easy to get to & then hire a minivan from there to Liverpool. The driver was friendly, pleasant, approachable & attentive. He drove us to our destination & back with care & precision. I'll definitely use SMC Coach Hire again if I am going to need a minivan for a large party.”
“I got a number of quotes from different companies for airport transfer for our group of 9. SMC were the cheapest and we therefore went with them. We had great communication with them throughout our booking and they let us know our drivers number the day before in case of any problems. The driver arrived early and got us there in good time. The return journey was smooth as well. Recommend and would use in future.”
“Could not be happier with the service from SMC coaches. Our driver Gordon was wonderful. He was so helpful and lovely with our children. The communication was also very efficent. I would recommend SMC to my colleagues.”
“A fantastic coach company that we found through a Google search, but will definitely be using again! The communication prior to our visits was fantastic. The staff I've spoken to via email and on the phone, plus the drivers, have all been friendly, professional and helpful. The children commented on the drivers too - requesting the same one each week! The coaches were always clean and well-presented and most importantly on time. Thank you all.”
“Great service for a group of 14 of us from the midlands to Bournemouth including a return trip.
Minibus was very comfortable and both drivers were welcoming and were very professional.
Would definitely recommend.”
“Excellent Coach hire for small group.
A small group of five were taken for an afternoon to a specific location.
The Mini-bus/coach provided was exactly the correct size and was clean and comfortable.
The driver was kind and the journey provided no hassle of worries.
A donation was then made by the company to off-set believed pollution form the journey - this is a grand gesture too.
We shall endeavour to use this coach company again.”
“Great service. Made a late booking and Harry was extremely helpful. Minibus arrived on time and our driver was really lovely. Would definitely use again.”
“SMC Coach Hire provided a first class service. The driver was on time for pick up and was very polite and patient on our return having had to wait for several hours due to flight delay.
I highly recommend this service 👌”
“You just do not mèss up with people’s emotions at all. This coach was hired over the weekend for a group trip to Bournemouth. Every one had fun and when it was time for us to return, we had a last minute info that this company had cancelled our return trip and unwilling to get us a coach to take us back. A trip that involved lots of people including children?? We had to wait for hours, children crying and tired because obviously it was past their bed time. Seriously highly disappointed”
“I recently had an appalling experience with SMC coach hire on June 29th, 2024.
On organising a means of transportation to Bournemouth beach from Southampton, SMC’s customer service: at the time of enquiry, change of itinerary to final payment seemed straightforward
Disappointingly, our group, CUBES4FUN, consisting of 130 African passengers, including men, women, young children, and babies, was left stranded in Bournemouth due to the company's shocking service.
Firstly, we were provided with the wrong coaches for our trip to Bournemouth beach. Rather than two coaches with large capacity for luggage for 130 passengers, a double decker bus turned up, with little space to hold luggage. Despite this major error, we expected SMC coach hire to be reasonable and that our return journey will be managed properly. However, SMC coach hire refused to come back to take us back to Southampton. Their refusal left us frantically searching for alternative means of transport.
Rather than owning up to their failings, SMC coach hire claimed health and safety concerns, a reason that was not communicated to us until we had already been transported to Bournemouth.
SMC coach hire offered a refund for the return journey, but this wasn’t the solution we needed and was simply not good enough. The SMC coach hire representative that I spoke to refused to pass my problems to a manager and at a point even hung up on me.
SMC coach hire’s decision to abandon over 37 African families at Bournemouth beach without a positive resolution was inhumane and utterly unacceptable.
The stress and inconvenience caused to everyone, especially the young children and elderly passengers, were immense.
I strongly urge others to reconsider using SMC coach hire, as their actions during this incident were unprofessional and deeply disappointing.”
“Needed to cancel with 12 days notice... understood would lose deposit, which was 50%. Not good enough for them wanted the rest of the money felt bullied.”
“This was our first time using SMC Coach Hire and we’ll be back for our travel needs in future. Easy to book, exceptional communications and great friendly and professional drivers. We had the pleasure of meeting John and Lee who were both amazing! Thank you and we’ll see you again soon 🚕😍”
“I found SMC Coach Hire to be exceptionally helpful, particularly as we had to make a late booking. They were very professional in their approach and were quick to respond to requests. The service we received on the day was excellent - nice quality transport, punctual and the drier was very accommodating. Owen, the Accounts Manager was very good. I would certainly use this company again - in fact they would be my first choice to go to!”
