“SMC Coach Hire provided a first class service. The driver was on time for pick up and was very polite and patient on our return having had to wait for several hours due to flight delay.
I highly recommend this service đ”
“You just do not mèss up with peopleâs emotions at all. This coach was hired over the weekend for a group trip to Bournemouth. Every one had fun and when it was time for us to return, we had a last minute info that this company had cancelled our return trip and unwilling to get us a coach to take us back. A trip that involved lots of people including children?? We had to wait for hours, children crying and tired because obviously it was past their bed time. Seriously highly disappointed”
“I recently had an appalling experience with SMC coach hire on June 29th, 2024.
On organising a means of transportation to Bournemouth beach from Southampton, SMCâs customer service: at the time of enquiry, change of itinerary to final payment seemed straightforward
Disappointingly, our group, CUBES4FUN, consisting of 130 African passengers, including men, women, young children, and babies, was left stranded in Bournemouth due to the company's shocking service.
Firstly, we were provided with the wrong coaches for our trip to Bournemouth beach. Rather than two coaches with large capacity for luggage for 130 passengers, a double decker bus turned up, with little space to hold luggage. Despite this major error, we expected SMC coach hire to be reasonable and that our return journey will be managed properly. However, SMC coach hire refused to come back to take us back to Southampton. Their refusal left us frantically searching for alternative means of transport.
Rather than owning up to their failings, SMC coach hire claimed health and safety concerns, a reason that was not communicated to us until we had already been transported to Bournemouth.
SMC coach hire offered a refund for the return journey, but this wasnât the solution we needed and was simply not good enough. The SMC coach hire representative that I spoke to refused to pass my problems to a manager and at a point even hung up on me.
SMC coach hireâs decision to abandon over 37 African families at Bournemouth beach without a positive resolution was inhumane and utterly unacceptable.
The stress and inconvenience caused to everyone, especially the young children and elderly passengers, were immense.
I strongly urge others to reconsider using SMC coach hire, as their actions during this incident were unprofessional and deeply disappointing.”
“Needed to cancel with 12 days notice... understood would lose deposit, which was 50%. Not good enough for them wanted the rest of the money felt bullied.”
“This was our first time using SMC Coach Hire and weâll be back for our travel needs in future. Easy to book, exceptional communications and great friendly and professional drivers. We had the pleasure of meeting John and Lee who were both amazing! Thank you and weâll see you again soon đđ”
“I found SMC Coach Hire to be exceptionally helpful, particularly as we had to make a late booking. They were very professional in their approach and were quick to respond to requests. The service we received on the day was excellent - nice quality transport, punctual and the drier was very accommodating. Owen, the Accounts Manager was very good. I would certainly use this company again - in fact they would be my first choice to go to!”
“This is the second time I've used SMC and as before we have no complaintsr from initial booking to final return.The Coach arrived on time for both pick up and return.
The coach was clean ,comfortable and we felt safe with the careful drivers.Hope we have occasion to use them again in the future
Would highly recommend”
“Communication was first class. Kept updated throughout. Driver number given the day before and he phoned when he arrived early and when he picked us up”
“From the 1st enquiry we where kept in the loop all the way. The morning before pick up the driver txt to introduce himself. On the day of pick-up Zab the driver txt to tell us has was there waiting (10 minutes before agreed time). So all went without problems and would not hesitate to recommend this company.”
“From the moment contacting this company they have been excellent very quick to respond and communication excellent .Very good service highly recommend. Executive Van provided was excellent and driver was the best”
“Prompt collections / always kept in communication with me / friendly drivers who accommodated all our requests including a grocery stop and playing our music on the coach's stereo.”
