“The biggest bunch of cowboys. Totally dishonest, unreliable with the most appalling customer service. Do not use unless you want your guests to be left stranded and having to hire expensive taxis.”
“Avoid this company like the plague, our party booked this so called coach firm to take 36 golfers to Dumfries for the weekend, after being mithered about giving driver details (in order to book him into the hotel), eventually less than 24 hours before we were due to leave, the company made contact and cancelled the coach, stating we haven’t got a driver, pathetic excuse and weekend ruined. I can see us having to employ a solicitor to get our money back.
DO NOT TRUST THIS COMPANY”
“Absolutely terrible experience! Driver turned up he was unable to shut the mini bus boot so we had to put the suitcases on our lap. He was unsure how to start the mini bus and changed lanes without indicating several times on the motorway leading to other Motorists having to swerve to avoid crashing. He shouted at us that we must give him money for a toll charge despite having paid upfront. He also had to use our google maps as he didn’t know the way”
“Booked with them for a guild outing could have got a bus for the same cost locally but was told all their bookings they give a percentage to charity.
They new the bus was for ladies between the agars of 70 - 95 so when we were told due to the pandemic we would have to isolate I immediately contacted the company, this was 72days before our outing. They initially wrote saying that we were not due any monies and when I directed them to their own cancellation terms which showed we were due our money refunded. Since then have been knocked from pillar to post.
PLEASE ALL BE WARY OF THIS COMPANY we are still awaiting our monies which should be refunded to our ladies over £200”
“Rapacious company......booked for stag....£395. Cancelled due to non essential travel concerns from government. Gave them 6 days notice....which in current state of the nation is decent Terms and conditions dictated we received no refund despite a willingness to forfeit deposit. Book with this company at your pearl.”
“I have used this company many of times and they have been great, unfortunately the last time we used them it wasn’t as good.
30 of us was left in liverpool town centre at 2 am in the freezing cold storm dennis waiting for our driver, i kept calling the number no answer.. i called another number and got told to get taxi’s and a refund will be processed.
10 people got 2 taxi’s costing £75 each, the rest of us was waiting in the takeaway for the rest of the taxi’s to come.
45 minutes late our coach turned up and all the driver said is its illegal to answer my phone, yes i get that but if you knew a road was closed and there was a lot of traffic causing you to be late, pull over and give us a heads up.
SMC Coach hire have not stuck to their word and refunded the cost of taxi’s.. as the coach driver is not accepting liability they have offered us half the money as a gesture of good will.
Will not use again after this experience.”
“Hi Team,
A big thank you to you all at SMC coach hire for your overall excellent service when I hired a minibus to take a party of 16 to Ascot.
You and your colleague, Jake, made the booking process so simple, streamlined, cost-effective and friendly. Customer service at its very best 5 stars.
There were many favourable comments too about the driving of our driver, Terry. Who throughout both journeys showed a consistently high awareness of passenger safety and comfort. No throwing us around on bends, no late braking, no aggressive acceleration just excellent driving skills throughout. (We experienced this in the past using other companies)
The bus was spotless and arrival/departure prompt and at the times agreed. The coach also had a number of features WiFi which was great.
I wouldn’t hesitate to recommend SMC coach hire to anyone looking to hire a coach or minibus and look forward to doing business with you again in the future.
Kind regards
Jimmy Nash”
“I recently used SMC for a day trip and I couldn't be happier! The staff were super helpful & the service was affordable. I would highly reccomend to anyone requiring transport.”
“We had a great time on our trip and it was mainly because the transport service we used was excellent. The driver was on time and was friendly. The customer service was also great and really put our mind at ease. I will definitely be booking again.”
“I booked these for a party for my friends visiting from abroad, the service was as you say in france tres good
The return journey back from the bingo hall was quicker as the driver knew the area really well - 5 stars”
“Blessing to the team at smc. We had a great day out in Great Yarmouth our driver was very patient with us. Our church take trips each year and we take the whole family. God bless”
“What a wonderful company, start to finish. They were so helpful and considerate, and their price for the service was a lot better than any other coach company out there. Special thank you to the bookings team for putting up with all my queries in the build up to the booking date.”
“Massive thanks to our driver Seb for taking us noisy lot on our Christmas doo. We paid for an executive Mercedes which was lovely it had leather seats and USB chargers for our phones. Seb arrived 5 minutes early so we didn't miss our dinner booking. Also, Johnathan in the office was really nice and helped when I was making the booking 10 out of 10 :-)”
