“Smooth booking process but the minibus driver was over 15 minutes late which resulted in our group being late for a wedding. The minibus was filthy and the seats soiled with chocolate, so half the seats were unable to be used by our group as they were so dirty. A disappointing service and would not recommend.”
“I have used this company many of times and they have been great, unfortunately the last time we used them it wasn’t as good.
30 of us was left in liverpool town centre at 2 am in the freezing cold storm dennis waiting for our driver, i kept calling the number no answer.. i called another number and got told to get taxi’s and a refund will be processed.
10 people got 2 taxi’s costing £75 each, the rest of us was waiting in the takeaway for the rest of the taxi’s to come.
45 minutes late our coach turned up and all the driver said is its illegal to answer my phone, yes i get that but if you knew a road was closed and there was a lot of traffic causing you to be late, pull over and give us a heads up.
SMC Coach hire have not stuck to their word and refunded the cost of taxi’s.. as the coach driver is not accepting liability they have offered us half the money as a gesture of good will.
Will not use again after this experience.”
“Terrible customer service. I requested a quote for an executive minibus for our wedding and was given a quote. Once I'd paid the deposit I double checked with SMC that the coach was an executive one as there was nothing on the booking confirmation to say it was. I was told that it was just an ordinary minibus and that it was my fault for not checking this before booking! Sorry but if you ask for a specific quote, you would expect the booking to be the same! Wouldn't refund my deposit. In the end we kept the booking and thankfully the minibus wasn't an old tub.”
