SM Direct Reviews

Name: SM Direct
Rating: 1.70

1.7 Rating 119 Reviews

17 %

of reviewers recommend SM Direct

Company Reviews

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Metrics

1.7

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult

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SM Direct 1 star review on 3rd January 2024

Anonymous

SM Direct 1 star review on 29th January 2023

Anonymous

Anonymous // 01/01/2019

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“Do not buy. Ordered over 2 weeks ago, and nothing has been despatched or shipped. Said things will be despatched within 2 working days but pretty sure I won't be receiving anything after reading these reviews. Have called them and emailed and got no response. I didn't pay through paypal so don't believe I can get my money back. Don't waste your time or money here.”

Helpful Report

Posted 1 year ago

“Faulty set of Christmas lights, messaged, emailed, phoned, no response from company at all. Tried for a month to contact, eventually opened a dispute with paypal before getting a response. Posted back today but will have to swallow the postage cost I guess. Worst ever company I have dealt with. DO NOT USE THIS SITE. Wish I had read reviews before ordering. There was no problem with delivery but trying to get a response to return fauly goods is a nightmare. Avoid at all costs.”

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Posted 1 year ago

“Initial order was good. Unfortunately I had to return for an exchange and a month on I am still waiting. They do not answer messages, calls or emails. DO NOT shop here.”

Helpful Report

Posted 2 years ago

“I sent Xmas lights back for a refund 2wks ago I have emailed them with regards to ask if they have received them and when I would expect the refund but I have never known a company that are so bloody ignorant that they can't even reply to you worse company out there I will be contacting PayPal to deal with them so please don't use them for anything”

Helpful Report

Posted 2 years ago

“I’ve placed an order with this company ?! For some Xmas lights through PayPal , and have had no email to say they have been dispatched ? I’ve read these reviews and wish I hadn’t ordered from them now after reading all these negative reviews .. if I don’t receive them this week then I’ll have to contact PayPal to request refund ? I’m hoping I’ll be lucky and I get my order ..”

Helpful Report

Posted 2 years ago

“Ordered Christmas Tree Lights on Thursday 10th November, received an email confirmation that it would be 1-2 working days for delivery. Received today Monday 14 November, plugged in and working perfectly with a warm white glow. Thank you”

Helpful Report

Posted 2 years ago

“Ordered xmas lights on Friday 4th November lights working perfectly and delivered Wed 9th November after reading some reviews was a bit unsure but no worrys very good service. Thanks.”

Helpful Report

Posted 2 years ago

“Complete waste of time. Made my order and got nothing. Had to raise a complaint with Paypal to get refund.”

Helpful Report

Posted 2 years ago

“Ordered 1 June - as of today still not received - now saying 12 - 14 June. However, tracking no says collected on 4 June but not by Hermes as seller has advised me. Seems a bit chaotic to me.”

Helpful Report

Posted 2 years ago

“First class service and great prices! I have to admit that I was a bit concerned after placing my order and then reading some of these reviews afterwards (not the best way to do things I admit 🙄). However I am pleased to say that my order arrived within 5 working days so I thought I would do the right thing and take the time to leave a review just to reassure people that this seller can actually be trusted. The only negative I would add is that they could take the time to send dispatched notifications and / or tracking numbers if applicable, but otherwise it’s all good! 👍🏻”

Helpful Report

Posted 2 years ago

“If you are another customer not receiving their order from the website, search for SM Direct on eBay and contact him via a product, I received my refund within minutes! Probably worried I'd buy something cheap on there to leave bad feedback - which I would have done had he ignored me again! Its 100% feedback on there and looks like they sell a lot. Its a shame they don't treat their Web customers with the same customer service as their eBay clients. I dont believe I would have received my product or refund going by the reviews here. My emails were ignored and its been 9 days since I ordered some compost with a 3-5 working day delivery service.”

Helpful Report

Posted 2 years ago

“Paid for product, chased up where delivery was and never received - disgraceful company and website - do not use them.”

Helpful Report

Posted 2 years ago

“If I could give no stars I would don’t order from this company they don’t answer emails all calls they are con artists shame that there is so many thieving companies out there and this is one of them now have to go through PayPal to get my money back shame on you Sajid Majid you are a thief”

Helpful Report

Posted 2 years ago

“All these items are purchased from Stax trade centre, please if you are a trader of any kind register and you can get it cheaper. you also get 20% retail discount, 5% off bulk buy”

Helpful Report

Posted 2 years ago

“Utter rubbish. Ordered and paid for two items, paid by Paypal, received a Paypal refund notice a few days later. No email from SMN Direct. No explanation. A pointless experience - AVOID!”

Helpful Report

Posted 2 years ago

“Don't touch this Company with a barge pole Sajid is a con man, would love to meet him! How many people have this mob ripped off? How are they allowed to trade? Utter disgrace!!!!!”

Helpful Report

Posted 2 years ago

“I got my order within 5 days. You need to register your account. They did not reply to emails asking when my order would be dispatched but it stated the dispatch of my order on my online account. I know a lot of reviews said they did not get their order but I did.”

Helpful Report

Posted 2 years ago

“I was worried after reading the reviews but there was no need to worry my order arrived within 4 days and was well packed. Will use again.”

Helpful Report

Posted 2 years ago

“Wish there was a no star option ! DO NOT BUY FROM This retailer should be avoided at all costs. My item has never arrived, two emails to ask fur the tracking details but got the same one line answer both times ‘sent via royal mail’ Not helpful in any way….having to go back to claim my money back through PayPal now. This Sajid Majid shouldn’t be allowed to even be trading. Wish I had read these reviews first !”

Helpful Report

Posted 2 years ago

“Avoid. Payment was taken immediately and email confirmation of order was received (supposedly 3-5 day delivery) then item never arrived. Gave them the benefit of the doubt in case it was delayed due to covid but three emails over the next few months, to the address given on their email and website, received absolutely no response. A phone call was answered and led to a promise of a full refund to the original payment method but, five weeks since the phone conversation, no refund has been received.”

Helpful Report

Posted 2 years ago

SM Direct is rated 1.7 based on 119 reviews