SM Direct Reviews

Name: SM Direct
Rating: 1.70

1.7 Rating 119 Reviews

17 %

of reviewers recommend SM Direct

Company Reviews

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Metrics

1.7

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult

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SM Direct 1 star review on 3rd January 2024

Anonymous

SM Direct 1 star review on 29th January 2023

Anonymous

Anonymous // 01/01/2019

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“I wish l had read these reviews before l ordered because I’m in the same situation, paid for 1/2 delivery and no sign after a week almost and no reply to my emails”

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Posted 3 years ago

“Absolutely awful customer service, I paid for 1-2 day delivery and it came after 5 days. My 1st email was ignored my 2nd email requesting my delivery fee was refunded as it had been 4 days and I hadn't even had a dispatch email. I had an email response with just hermes and the tracking number, no apologie or acknowledgement of my refund request. I have emailed twice since and again had no response. I will never purchase from here again nor would I recommend them.”

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Posted 3 years ago

“Order came next day, many thanks”

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Posted 3 years ago

“Absolutely awful customer service. I paid the extra for 1-2 working days delivery, but the items were not posted until day 3. They omit to tell you that this includes an extra 2 days there end. I have emailed, messaged and called numerous times and no one ever comes back. I will never be using this company again!”

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Posted 3 years ago

“Absolute waste of time and one big scam and full of lies. I don't like being ripped off and do intend to get my money back, one way or another!!”

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Posted 3 years ago

“Ordered two items on 7th May (money taken from bank) and still no sign of items. Have rung numerous times however no one picks up and emails and messenger contact is just ignored. Please do not give this company your money.”

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Posted 3 years ago

“Cancelled the order within two minutes of placing it. Despite two mails and asking for refund, NO RESPONSE. Will not buy anymore from SM Direct. Will take it further with EBay and pay pal.”

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Posted 3 years ago

“CAME BEFORE EXPECTED DELIVERY DATE!”

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Posted 3 years ago

“Great Service”

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Posted 3 years ago

“Bought a set of lights. When they arrived they were broken. I was told to send them at an additional cost to myself. I sent them tracked and they were accepted. The seller has not refunded me as promised and has ignored all my messages. Stay away from this company!”

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Posted 3 years ago

“Hi, I have tried to contact this company about my faulty product. Not responding to any of my emails! No contact number !”

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Posted 3 years ago

“Avoid at all costs they take your money send the wrong goods and then wont reply to many emails, you get no Paperwork or receipt either, no returns info or label, so rob you and you have something you didn't order, scammers of the highest order! bought through onbuy.com who then wash their hands of it as they they don’t actually sell you anything ...they say!!! they just get the items or (put you in touch with ...as they like to call it) other online sellers...i say i ordered with onbuy.com so they should reimburse me, but no they pass the book! Not sure thats even legal but anyway smdirect or onbuy.com ... my advice is ..dont trust or buy anything from either unless you don’t like money ...£25 down and fed up!!!”

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Posted 4 years ago

“No goods delivered or any reply to my email. They just take your money. They have no address or telephone number either. One big SCAM! DO NOT USE SM DIRECT”

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Posted 4 years ago

“Goods ordered but as with many other customers no goods received money taken from account. SM do not acknowledge any communication claim started with Pay Pal. DO NOT USE THIS COMPANY”

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Posted 5 years ago

“I ordered two tube lights, but have not received them. I have sent two emails to the seller and have received no reply. Thankfully I paid via PayPal, so am now pursuing a refund via them.”

Helpful Report

Posted 5 years ago

“Did not deliver the goods, Did not respond to my messages, Simply took my money. Persuing refund via Paypal. AVOID THIS COMPANY, TOTALY UNTRUSTWORTHY.”

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Posted 5 years ago

“Ordered lamps on 8 May 2019 with email acknowledgment. Since then nothing. No reply to 2 emails so I will have to raise an issue with PayPal to get my money back. Avoid at all costs”

Helpful Report

Posted 5 years ago

“Dreadful company! Have never replied to many emails. Never delivered my order. I had to claim my money back via PayPal, which I received & never a word from this company in the way of apology or explanation. Steer well clear of them, they seem cheap but all they do is keep your money ^ ignore you completely. Thank goodness for PayPal!”

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Posted 5 years ago

“I ordered a Casio calculator. It was packaged well and delivered the next day. Very happy with my order.”

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Posted 7 years ago

SM Direct is rated 1.7 based on 119 reviews