SM Direct Reviews

Name: SM Direct
Rating: 1.70

1.7 Rating 119 Reviews

17 %

of reviewers recommend SM Direct

Company Reviews

Questions

Metrics

1.7

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SM Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SM Direct 1 star review on 3rd January 2024

Anonymous

SM Direct 1 star review on 29th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, ordered Christmas garlands from him that never arrived, no response to message. I’ll be reporting to Trading Standards for sure AVOID”

Helpful Report

Posted 3 years ago

“Terrible company. Money taken, no goods delivered, no replies to emails or phone calls. DO NOT USE. Now taking to small claims.”

Helpful Report

Posted 3 years ago

“AVOID! money taken, no goods sent. wouldn't answer emails. answered the phone once and refused to speak with me, told me to email him only. Luckily I was able to get my money back through PayPal's buyer protection.”

Helpful Report

Posted 3 years ago

“No goods recieved after two months and no acknowledgement of emails sent. Scam company”

Helpful Report

Posted 3 years ago

“Absouloutley beautiful lights , great service an super,quick delivery , would highly recommend ,thanku *****”

Helpful Report

Posted 3 years ago

“Wow this man / company seriously needs reporting to trading standards ( which I will do ) like a lot of others paid money no goods arrived and no communication from him”

Helpful Report

Posted 3 years ago

“Avoid at all cost. Took my money, hasn’t delivered the goods and won’t respond to messages or calls. Next stop, trading standards. Clearly a con man.”

Helpful Report

Posted 3 years ago

“Great, thanks”

Helpful Report

Posted 3 years ago

“AVOID!! MY PURCHASE NEVER ARRIVED NUMEROUS PHONE CALLS AND EMAILS MADE WITHOUT SUCCESS. I HAVE AT TO OPEN A CASE WITH PAYPAL TO TRY AND GET MY MONEY BACK... SCAMMER”

Helpful Report

Posted 3 years ago

“Don’t even want to give them a star we have ordered stuff that hasn’t arrived still placed order on 22nd July paid for post to get here faster nothing try phone them emails even message on Facebook no reply . Wat a sh*t company”

Helpful Report

Posted 3 years ago

“Ordered compost on 13/05/2021. Never arrived. Contacted seller twice. No response. MAKE SURE YOU CONTACT TRADING STANDARDS AND YOUR PAYMENT CARD ISSUER OR PAYPAL PROMPTLY TO GET THIS SCAM DEALT WITH.”

Helpful Report

Posted 3 years ago

“Thank you for you fast delivery”

Helpful Report

Posted 3 years ago

“Placed an order 22/07/2021 - 3-5 working day delivery. Item not received. No dispatch notification. I have tried calling +++. Left voicemails. Sent emails and messaged on facebook all of which without response. Customer service is appalling and product is not received.”

Helpful Report

Posted 3 years ago

“Ordered a product on the 20th june. Still not received. No reply to a email sent. Not happy. Wish i had read reviews before ordering”

Helpful Report

Posted 3 years ago

“Avoid! Ordered a paddling pool paid for 1-2 day delivery and never arrived! Sent emails and no response! I wish I had read reviews before ordering.”

Helpful Report

Posted 3 years ago

“NEVER DELIVERED I ordered "Vitax All In One Feed Weed & Moss Killer - 625sqm" on 28th June 2021, 4 weeks later it has not been delivered yet, he will not answer his telephone nor he replies to my emails, AVOID this company, he is a CROOK.”

Helpful Report

Posted 3 years ago

“NEVER DELIVERED THIS MAN IS A 5* CROOK ORDERED "Vitax All In One Feed Weed & Moss Killer - 625sqm" ON 28 JUNE 2021, NEVER HEARD FROM HIM AGAIN, NOT ANSWERING HIS TELEPHONE, NOT REPLYING TO EMAILS. PLEASE AVOID THIS MAN AND HIS BUSINESS, HE IS A CROOK”

Helpful Report

Posted 3 years ago

“Ordered an inflatable swimming pool almost a week ago and paid for 1-2 day delivery. I am still waiting for it. I have tried to contact them a number of times. I have sent 2 emails, 2 messages on their Facebook messenger and 2 messages on their contact us page. I have had no response from either”

Helpful Report

Posted 3 years ago

“Great delivery and product”

Helpful Report

Posted 3 years ago

“Well I ordered an item, paid extra for 1-2 day delivery money went immediately not a reply to any emails and three weeks later not a sign! Thank goodness for PayPal Personally! I believe not a good company”

Helpful Report

Posted 3 years ago

SM Direct is rated 1.7 based on 119 reviews