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Smeg Reviews

1.4 Rating 103 Reviews
B-
Happiness Grade
B-

Customer Service - Good

70.59%
Industry Average
Smeg is awesome - customer service amazing! So happy they replaced my coffeemaker extremely fast. Great product, great service. I’m a happy customer and will be making another purchases very soon. Thanks Smeg for being SO AWESOME :)
posted 3 years ago - Joanne
Brilliant customer service! I reported a fault with my 2 year old kettle and within 5 minutes I had an email confirming a replacement was on its way, no quibble or questions. Thank you.
posted 4 years ago - Anonymous
I have a Smeg coffee maker, the product is fine but customer service is terrible. zero concern or interest in customer needs and problems. Maintenance support is terrible.
posted 4 years ago - isabel
Reported a fault on a 3 year old product that was out of warranty. Received a response within the hour confirming that a replacement was en route! Incredible customer service.
posted 5 years ago - Anonymous