SmileLife Reviews

Name: SmileLife
Rating: 4.83

4.8 Rating 2,162 Reviews

98 %

of reviewers recommend SmileLife

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4.8

Based on 2,162 reviews

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SmileLife 5 star review on 31st January 2020

Karl Craven

SmileLife 5 star review on 14th January 2020

Keelan

SmileLife 5 star review on 12th October 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Khaby was really lovely and im excited to get my aligners now”

Helpful Report

(Baggot Street SmileHouse) - Posted 3 years ago

Thanks for leaving a review, and mentioning Khaby. You’re right, Khaby is always going above and beyond. We’ll be sure to share your praises with her! The SmileLife Team

Posted 3 years ago

“Very friendly”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you for the 5-stars! Get your Smile On! The SmileLife Team

Posted 3 years ago

“Brilliant thank you very much”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you for your kind words. Get your Smile On! The SmileLife Team

Posted 3 years ago

“Helped putting the aligners . Thank you”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you so much for your review. Keep smiling! The SmileLife Team

Posted 3 years ago

“I've had two treatments from Julia and her team here. Both were excellent experiences. She is exceptional kind, reassuring, and skillful. Altogether a great experience.”

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Posted 3 years ago

“Very informative. Answered all of my questions”

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(Baggot Street SmileHouse) - Posted 3 years ago

We are happy to hear you had a positive experience at SmileLife! We value your input and encourage you to let us know more details about your experience with us. The SmileLife Team

Posted 3 years ago

“Great costomer service really well explained and helpful”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you for the wonderful review and for taking the time to share your feedback! The SmileLife Team

Posted 3 years ago

“Excellent customer service, I did my scan today and the staff were so help with my questions and it was a relaxing and friendly environment.”

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Posted 3 years ago

We are happy to hear you had a positive experience at SmileLife! We value your input and encourage you to let us know more details about your experience with us. The SmileLife Team

Posted 3 years ago

“Very satisfied!!!”

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Posted 3 years ago

Thank you for the kind words, Marioara! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers! The SmileLife Team

Posted 3 years ago

“Very friendly and helpful. Great experience”

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(Baggot Street SmileHouse) - Posted 3 years ago

Amazing to hear this! We count ourselves lucky for customers like you:) The SmileLife Team

Posted 3 years ago

“Very friendly staff, professional service. Highly recommend.”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you for the 5-stars! Get your Smile On! The SmileLife Team

Posted 3 years ago

“Very welcoming friendly face at the door with sterile waiting area . Consultant was very patient and listened to all i had to say”

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(Baggot Street SmileHouse) - Posted 3 years ago

Amazing to hear this! Please let us know if you need any assistance at all - We are here to help! The SmileLife Team

Posted 3 years ago

“kindness by staff willing to give you a lot of time and to answer all questions. Modern means and approach adopted”

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Posted 3 years ago

Thank you so much for your kind words,David. We really appreciate you taking the time out to share your experience with us. The SmileLife Team

Posted 3 years ago

“Very friendly and helpful. Assistance with parking info & all questions answered in a professional yet friendly manner. Thank you!”

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(Baggot Street SmileHouse) - Posted 3 years ago

Amazing to hear this! We count ourselves lucky for customers like you:) The SmileLife Team

Posted 3 years ago

“Very helpful and friendly”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you for your kind words. Get your Smile On! The SmileLife Team

Posted 3 years ago

“it was quick and all my questions are kindly answered”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you for your kind words. Get your Smile On! The SmileLife Team

Posted 3 years ago

“Jamie was very helpful, efficient, had a lot of information and overall a pleasant experience.”

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(Baggot Street SmileHouse) - Posted 3 years ago

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Jaime is truly a gem to have on our team! We look forward to working with you again in the future! The SmileLife Team

Posted 3 years ago

“I'm 6 days into my treatment and I am very pleased with the experience so far! From the consultation over video call and instructions to do the impressions to the queries I've had in the lead up to the treatment and also registering my aligners on the app 🙂 For those considering clear aligners, they are great and so comfortable 😁 it can be quite difficult to have them in 22 hours a day (if you're prone to random snacking and cups of tea) but it's very possible, I keep a log of when I take them out to eat and I divide my time (2 hours) but I normally don't have them out for more than 20-30 minutes at a time 🙂 Thank you SmileLife for your top class customer service and amazing treatment plan! I'm so looking forward to seeing my new smile 😁”

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Posted 3 years ago

Thanks for the awesome review, Deirdre! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers! The SmileLife Team

Posted 3 years ago

“Very good”

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Posted 3 years ago

“I feel compelled to answer the reply I received to my original review. To set the record straight, even though I followed the treatment plan to the letter, the treatment did not yield the expected results. I attended a follow up appointment and brought up my issues; the person I saw agreed that my treatment did not meet expectations and recommended further treatment. I was told could not receive the aligners that I hoped would complete my treatment without signing up for the smile protection plan. After being given no choice except to sign up, (I felt very pressured), I later tried to cancel and was not allowed. The person I contact kept delaying me until the windows to cancel was exceeded. I believe this violated my consumer rights. I received only one additional lower retainer so I still have issues as my treatment does not meet the expected results with in the allowed margin or error and when I enquired about trying to fix these persisting issues, this is when I was told I would have to pay €250 if I wanted further treatment. So that’s €250 + € 197=€447 extra to pay!!! It is such a hassle dealing with this company; everything is a battle! They are supposed to be the experts and notice that they have not done what was agreed in the treatment plan but instead I have to argue and go through this exhausting process. I’m not an dental professional I thought I bought a service from them which they would fulfil. They try to cut corners and milk you for more money. In my treatment plan only received 8 sets of aligners; I believe they deliberately don’t try to finish the treatment so you have to sign up for more aligners and they force the smile protection plan on you. I’m genuinely very upset by this. Please be warned! The price they advertise is not the final price you will have to spend much more. If you are thinking of clear aligners, keep this in mind! I wish I had paid more at the beginning with another company and got better service and less hassle”

Helpful Report

Posted 3 years ago

Hi Susan, As you have not emailed feedback@smilelife.com with your concerns and your case number so that we may look into your situation, then we can only speak on the information provided here which is without any validation. At SmileLife we are a small team of less than 100, this small number allows us to monitor the quality of each staff members work individually and to the highest standards. The top standard being customer care and satisfaction. While a Dental Consultant may have informed you that you treatment was not yet finished, they most certainly would not have withheld legitimately owed aligners from you until you signed up for our optional SmileCare subscription plan. When trying to cancel your SmileCare plan there is no “window” for cancellation in place. After signing up you may cancel your plan after 6 months. So when you say that the person you later contacted attempting to cancel your SmileCare plan had delayed you until this window closed, I do not know what you mean. In regards to straightening your teeth in line with your Treatment Plan, as you have not emailed us with your case number, I cannot look into this for you. For your other comments - we do not “try to cut corners and milk you for more money” we are a professional and fully licensed Dental company. Our prices are fantastic compared to traditional metal train-track braces that can cost from €3000 up to €6000 for the same amount of work. We have a very large customer base across the U.K. and Ireland, we do not have the time nor resources to deliberately not finish your treatment as you say. If we did this, we would have an unmanageable backlog of angry customers which is stress that we do not want. Finally, we do not “force the smile protection plan on you” it is entirely optional and you may cancel it after a period 6 months from the sing-up date, again, there is no cancellation window which we would have delayed you from as you claim. We are willing to look into the issues you claim that you are experiencing and to straighten your smile at no additional cost so long as you meet the criteria for such free additional treatment. However, you have not emailed feedback@smilelife.com as requested, we do not know who you are, and we cannot do anything to help you until you cooperate with us. Thank you, The SmileLife Team

Posted 3 years ago

SmileLife is rated 4.8 based on 2,162 reviews