Snuggles Childcare Reviews

Name: Snuggles Childcare
Rating: 4.84

4.8 Rating 67 Reviews

96 %

of reviewers recommend Snuggles Childcare

Company Reviews

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Metrics

4.8

Based on 67 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

020 7177 2249

Email:

info@snuggleschildcare.co.uk

Location:

67, Wingate Square, London
SW4 0AF

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Snuggles Childcare 5 star review on 8th November 2016

Sirena Bellman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't work for this agency you will end up in debt and work for free until they decide to reply to you. Horrible and the worst experience I have ever had”

Helpful Report

Posted 6 months ago

“In my opinion, Snuggles Childcare is by far the best nanny and childcare agency in the UK that I have ever dealt with. Everything from the registration process to arranging interviews with prospective employers was extremely professional and well organised. Alexandra’s help and communication all throughout can only be described as stellar. Alexandra explained the entire process to me and she was always available to answer any questions. Alexandra connected me with the perfect family to nanny for and I am delighted that I found Snuggles Childcare. I would like to add one more thing if I may, out of all the other London nanny agencies to whom I had consulted with in the hopes of finding a suitable nanny position, Snuggles Childcare is by far the most professional and best of the lot! I cannot recommend Alexandra and her team enough. I am not usually one to write reviews however on this occasion it is more than warranted. For nannies seeking employment, please get in touch with Snuggles for you will be treated like an actual human and they will do their utmost best to find you a position to suit your needs. Unlike many of the other nanny agencies, there is no snobbery from Snuggles Childcare whatsoever. For any families out there seeking nannies or childcare, please rest assured that there is no one more capable than Alexandra and Snuggles Childcare are your best bet to find the perfect nanny or babysitter to suit your needs. Thank you.”

Helpful Report

Posted 2 years ago

“Very nicely organized agency. They found Jasmine for us, process of selection was very clear. Jasmine has been super, very kind, flexible, fully trusted her immediately with our baby boy (8 months old). Definelty recommend.”

Helpful Report

Posted 2 years ago

“We used snuggles for an afternoon to help my mom with her five children will my husband and I were out an event in London. The babysitter that attended it was absolutely lovely and wonderful person to have around. Very trustworthy and kind and wonderful with the children. Alexandra was also able to place our nanny last minute for us, and she had a great résumé for us to review in advance. I would highly recommend singles to anyone looking for an experienced nanny to help with their children!”

Helpful Report

Posted 3 years ago

“Snuggles helped us find great childcare when we were traveling to London from the US. We got a great sitter for our 3 and 5 year old kids. It wasn't cheap but it was worth it for the peace of mind of having someone fully vetted and having one agency to coordinate with. We will use the service again next time we're there.”

Helpful Report

Posted 3 years ago

“Alexandra was very responsive, and our sitter Cecily make us feel very comfortable and our daughter loved her. We would definitely use them again when we have the chance to return to London!”

Helpful Report

Posted 3 years ago

“Cecily was amazing! Our children loved her and looked forward to her second visit. All parents were very comfortable. We highly recommend Snuggles Childcare and Cecily!”

Helpful Report

Posted 3 years ago

“I hired a nanny from Snuggles to look after my 1 year old and 3 year old while I was in London for work for a week. I was so happy with the nanny! She was great with the kids. They settled in with her right away. She was energetic, responsible and a good communicator. I was nervous to bring both little ones to London with me, and put them with an unknown nanny, but could not have been happier with how it all turned out!!”

Helpful Report

Posted 6 years ago

Dear Erin, thank you very much for your feedback. Great to hear that you got on so well with your Nanny and felt confident leaving your children in her care. Please do get back in touch if you require childcare in London again. Regards, Snuggles Childcare

Posted 6 years ago

“Excellent care for our daughter. Well organized and reliable.”

Helpful Report

Posted 6 years ago

“Absolutely fantastic. Truly exceed our expectations. Nanny coordinated ahead of time, was always prompt, came prepared with games and fun ideas, engaged well with our daughter, and is a terrific person. She was flexible as circumstances changed and put us at ease with her competence with kids. We are so grateful for the service. Thank you for making this happen.”

Helpful Report

Posted 6 years ago

“Our babysitter, Derya, was absolutely wonderful. She was clearly experienced and enjoyed engaging with the children. She immediately made our baby smile and made me feel relaxed about leaving them. She also knew where was good to go with a baby and toddler and was great with them at the science museum. This was the first time I’d used someone other than family or friends to babysit and I was initially a bit apprehensive, but Derya put me at ease. I would absolutely recommend and use them again. I was really impressed with everything at Snuggles.”

Helpful Report

Posted 7 years ago

“Everything was great. Good organizing contact. Meg (babysitter) was punctual, kind, caring, active - my kids felt very good with her.”

Helpful Report

Posted 7 years ago

Thank you very much for your feedback, we are happy to hear that you got on well with Meg and your kids had a good time with her. Please do get back in touch if your family visits London again.

Posted 7 years ago

“Janine was truly amazing. After the first night our 3 year old daughter would ask when her best friend was coming back. She played imaginative games, built forts from couch cushions and sang songs which is just what she needed after a long day is sightseeing in the city. Janine was punctual, polite and a perfect nanny.”

Helpful Report

Posted 7 years ago

Thank you Katie for your lovely feedback, great to hear your daughter had fun with Janine, and they became best friends :) Do get back in touch if you require our services in London again.

Posted 7 years ago

“The customer service I received was appalling, nobody returned my call or contacted me by email in spite of one of their staff taking all my details and telling me someone would contact me shortly. This has happened twice now. A complete waste of time and also dishonest. If you can't assist a prospective customer why not say so, needless to say this is one agency I would not recommend, from the reviews on here it is obvious they are not open to all enquiries.”

Helpful Report

Posted 7 years ago

Thank you for your review and bringing this to our attention, we’re very sorry to hear that you didn’t receive a response from us. We are working hard to respond to all enquiries in a timely manner to improve our service and meet the high standard we set for ourselves. Sorry that this was not met in your interaction with our business. We would like the opportunity to put things right and invite you to contact the manager directly at alexandra@snuggleschildcare.co.uk

Posted 7 years ago

“Alexandra from Snuggles was timely in her response and provided the resumes/CV of the perfect babysitter for our 20-month-old sweet son. Laura was the best! She connected with our son, was a professional, reliable, sweet, darling and all that I could have hoped for. We were very nervous about hiring someone while visiting family in London and we could not have been happier. We did still install cameras for added peace of mind, but they were not necessary. Thank you Laura!”

Helpful Report

Posted 7 years ago

Thank you for your feedback Ninfa! Great to hear Laura lived up to your expectations and you had peace of mind that your son was in good hands. Do get back in touch.

Posted 7 years ago

“I got in contact with Snuggles for a sitter for my 11 month old daughter while I was in London for 4 hours. The response was very quick and I was recommended a very good sitter. Nilay was wonderful with my daughter and took great care with everything she did. She was very communicative and I was at ease with leaving my daughter in her capable hands. Thanks for the great service!”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to leave a review. We are happy to hear that Nilay took good care of your daughter. Do get in touch when you're next in London.

Posted 7 years ago

“We had an excellent sitter Rebecca. She was on time, entertained my kids for dinner& activities. We are from USA , but finding the service& using Snuggles was easy . When I arrived back at the hotel I heard alot of laughing& giggling coming from our hotel room! So nice to jnow my kids has a fun, safe night while we were gone. Highly recommend this service& sitter😊👍🏻”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we appreciate your comments and are happy to hear you would recommend our services!

Posted 7 years ago

“Great service. Really professional. Alex is great. Nylai was a wonderful babysitter. Lovely vibe and our son was very settled with her. We will use this service again.”

Helpful Report

Posted 7 years ago

Thank you so much for your feedback! Great to hear that you will use our services again and that you got on well with your sitter. We look forward to hearing from you in due course.

Posted 7 years ago

“Great communication, very easy service to use and a fabulous sitter.”

Helpful Report

Posted 7 years ago

Thank you very much for your feedback, Renee. Great to hear you found our service easy to use and got on well with the sitter. Do get in touch if you require our services in the future.

Posted 7 years ago

“I had a last-minute trip to London for work and needed to take my daughter along with me. Snuggles Childcare made it so easy for me. They found me the perfect nanny for the day. We had a lovely woman named Olga, who my daughter took to right away and even hugged her. They spent the day together and Olga sent regular updates and photos to let me know how my daughter was doing. That really kept me from worrying and let me focus on my work. A huge thank you to everyone at Snuggles Childcare for such a wonderful service.”

Helpful Report

Posted 7 years ago

Thank you very much for your kind words. Great to hear that you got on well with Olga and you were able to focus on your work with peace of mind. We hope to hear from you again when you're back in London. Kind Regards, Snuggles Childcare

Posted 7 years ago

Snuggles Childcare is rated 4.8 based on 67 reviews