“the so energy algorithm and estimates running on fairy dust:
I had 3 digit on my credit balance
than I have done meter reading
my account was revised,
and left with 2 digit balance based the estimate
Riddle me this
Retrospectively, my balance was adjusted
so I got back 25 back for a month March
and then even though I consumed less than previous estimates based on the meter reading results, I got retrospectively extra charged, and when I have asked they couldn't confirm what is that calculation is based on nor provide any evidence to it”
“My main meter you cant get a electric meter read has second half of meter has no reading complained to so energy for months there just ignore your complaint its a terrible company to be with”
“In March I found I was £20 in debit so paid it. I was paying extra £17 this Spring/Summer than did last couple of years but discovered within 3.5 months I was £150 in debit, am usually well in credit due to heating not being on. Agreed to pay an extra £28 per month, checking out my online banking last week I discovered 17 days after taking last direct debit they have taken extra £47 off me. Contacted them 8 days ago but had no response. Ignorant as well as being robdogs, worst I have been with.”
“Near on all the reviews here a year or so ago, don't take my word for it suggest you read my review and look at other review sites about So Energy.
My review as follows:
First off don't give this company access to your bank account!
Having cancelled our direct debit, funny then they contacted us with 24 hours? Not that we are going to reinstate it, this the last company I want with access to our bank account.
Having been transferred to this company was the worst thing that could have happened to us. Its a nightmare, They don't answer the phone, emails, complaints nothing! END OFF!
If you are well in credit with them and want your money back it seems from reading the reviews you've more chance of winning the lottery.
Having read numerous reviews about this company and after reading on the fact that they are not to be trusted, no way on earth will I allow them access to my bank account so we have today cancelled our direct debit with them. I would suggest if your with them to do the same
We are pensioners not counting I am being treated for an incurable cancer so we could do with out the hassle of a two bit energy company. As for being an award winning company, how on earth his company won any award God only knows. They won't last much longer as they have obviously major problems.
We are going to leave them as soon as we can, suggest you stay well clear of this company.”
“Took out a two year fixed rate to October 2023 then unexpectedly got the opportunity to move. Tried to phone several times for advice about moving my tariff and unable to get through. They are only open during the working day when I am at work. My father had moved his EDF fixed rate tariff when he moved in September 2021 so expected to be able to do the same. Completed their move form and asked to transfer energy tariff. Had no useful correspondence from them. They have helped themselves to £60 exit fees from my credit and added more units onto the meter readings I gave them. I made a complaint and instead of responding to it they are chasing me for an overinflated bill and threatening me with additional charges.
In some ways I am glad to not be dealing with them anymore as they are completely useless and have no customer service.
I would not recommend So Energy!”
“Very Happy With the Service. Changed from Eon to So Energy last year. Free £40 Credit just by copying and paste the link into your browser https://so.energy/r/SKMKHOHIH”
“I am very unhappy with the service and hidden charges. I joined So energy in 2018, but I paid too much every month for electricity bills. Even we are two people living however, I paid more than £120 each month. I complaint but customer service didn't help. I don't recommend you So Energy. Highly disappointed.”
“Looked at a lot of energy companies before deciding to switch to So Energy.
Chose So Energy on the basis of price and customer service and because they use renewable energy.
Switch was seamless and I got £40 off.
You can too - just use this link:
So.energy/r/SQPPMPHIH”
“https://www.so.energy/r/SOHKLMQHH
Best Part they are #1 ranked Citizens Advice energy supplier also are 100% Renewable Electricity & Gas supplier.
Love there Low Price Commitment.”
“Transferred to So Energy when Breeze went under. Great dual fuel rates (and I did a lot of research!) and the transition couldn’t have gone smoother. They keep you informed at all stages of the process. Would highly recommend them. Use the following link to check out their rates now and get a £40 bonus to boot! Couldn’t be easier and it’s clean green 100% renewable energy too.”
“Efficient, friendly, polite, helpful and kind to our planet!
How refreshing to find a utility supplier with strong green credentials that offers a great financial deal, responds to emails really fast and actually does what is says it will do! I've been with them for 3 years now and have not regretted it.
Even better, you & I will both get a £40 credit if you use this link when you sign up.
www.so.energy/r/SIJPMKQHH
Their web site is easy to manage and navigate your way round, really good communication and timely responses and an easy to read / understand bill.
At the end of last year I was presented with 3 crystal clear options and had made my choice and gone onto the new rate in 3 mins.
Dealing with So Energy is like a breath of fresh air, it's now really quick and easy to enter meter readings - something that had always been a nightmare before with other suppliers.
I really couldn't fault them, which isn't something I ever expected to be saying about a utility company.
All of my dealings with So Energy from signing up to tariff changes, bill payments, meter reading and so on have been quite painless. They are very quick to respond to problems and I have found everyone I have dealt with so far to be friendly, polite, knowledgeable and very helpful. The whole organisation feel very efficient, well run and quite fun...and GREEN!
Hope this review is helpful to you and saves you money as well!”
“After comparing with other energy providers on uSwitch, So Energy were competitively priced, and their easy to navigate website made switching simple.
I hope this experience continues.
You can get a £40 account credit using the link below, just copy the link and remove the blank space between so. and energy:
so. energy/r/SIJLLLIIH”
“Cheapest energy I could find, 100% renewable, easy switching, great website, what more can I say? Cut and paste the following link to gain £40 credit if you switch to them! https://www.so.energy/r/SHMIJKIIH”
“Easy to deal with and a green supplier, much cheaper than my last supplier and you get £40 when you sign up so win win,
Use the link below for you’re £40 free credit
www.so.energy/r/SONQMJIIH”
“£40 for joining and I get to support a green company that isn't one of the top 6. Everything going well so far, would definitely recommend. Very easy to use website. To get your £40 off when joining, use this link https://www.so.energy/r/SNOPJOHIH”
“Couldn't recommend more. I can honestly say they have been the best energy company we have dealt with over many years. Communication from them at all points has been is excellent.
I would most certainly would recommend So Energy as the staff are awesome anytime you have to contact them. Always willing to do their best to help.
Their tariffs are very competitive on dual fuel and I made a big saving. Even better, you & I will both get a £40 credit if you use this link when you sign up.
Just remove the space before 'energy'
www.so. energy/r/SIJPMKQHH
I'm glad I switched and the process was really simple too. The online account management is simple to use and I can view my usage and bills whenever I want.
They make use of greener energy which pleases me as well!”
“😀 Highly recommend & £40 Sign Up Bonus, I have had an account with several different suppliers over the years - some have been incredibly poor at customer support, some ok, but none have come close to So Energy. Meter readings and billing are a dawdle and I have never needed to ring them.
Tell all your friends, I have. If you switch you can also get £40 cashback by using this link - just remove the space before 'energy’
so. energy/r/SKILIPHIH”
