soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery products well wrapped for transportation and affordability”

Helpful Report

Posted 5 years ago

“Great product. Bit slow on the delivery for something that said it was in stock.”

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Posted 5 years ago

“Ordering process was straight, customer service agent had good product knowledge and was helpful. When we placed order some items were not available from stock. We knew this and proceeded. We received an email one evening saying delivery was next day, could not reach anyone at soak as we were away from home. Neighbour took delivery of our bath, bath panel and screen, lucky he had room in his garage.”

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Posted 5 years ago

“Excellent website and quality products with good customer service”

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Posted 5 years ago

“The mirror we bought is really lovely looks great in our cloakroom.”

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Posted 5 years ago

“The choice of goods and the quality of them.”

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Posted 5 years ago

“Soak has a serious problem with its couriers. Shame as in every other way it's a great company. The items I purchased took four deliveries. Three came on the wrong day and the fourth was late. Of these two arrived damaged - hence the extra deliveries. We got everything in the end but I could do without the hassle.”

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Posted 5 years ago

“I ordered all the items for a bathroom and was advised that the shower unit was not in stock and would arrive a couple of days after the other items. The shower unit was then sent by post rather than the standard courier service you would expect from online companies, I am currently living far away from this property and was unable to advise a builder when to be there as they did not follow the same protocol as the first order, or any other order I have received whilst refurbishing this house. After several messages, most of which (in the middle of trying to sort this) we're simply not answered I was advised (and have this in writing) that another shower would be sent in the standard manner. Soak then changed their mind on this and advised me a builder had to collect the shower from the post office. When I sent a builder (at my cost) they were advised they needed id and soak advised me I should post my builder some so they can pick up the shower. I have subsequently had to buy a shower from screw fix as this issue was holding up the project. At this stage the shower is no longer at the post office and has been returned to soak however they have stopped responding to messages and it is unclear whether they will refund me for this purchase. I am going to wait a few more weeks (already ongoing for around two months) to see whether soak acknowledge receipt of this shower and refund me. Failing this I will notify trading standards and see what legal capacity I have for a refund on a product I never received. The service received is literally worst than anything I have ever experienced, drawn out, often fail to respond and no willingness to help.”

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Posted 5 years ago

“Ideal mixer tap and such a cheap price, excellent quality and amazing delivery time”

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Posted 5 years ago

“Terrible service from collection of order not being available to now waiting over 4 weeks for a refund.”

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Posted 5 years ago

“Very competitive prices, excellent products and staff always very friendly and informative”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Easy website,nice products,good range of prices.”

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Posted 5 years ago

“I ordered a sink and vanity unit combination. In the first delivery, the sink was smashed and the unit broken on two sides. On the second delivery the sink was smashed and the unit damaged on only one side. Third time lucky , both components delivered intact. In all cases the packaging was not damaged! Soak dealt with this very well and delivered each replacement in a very timely manner and with no fuss. Good customer service.”

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Posted 5 years ago

“One item was damaged and SOAK gave us a full refund - the remaining 2 x items were good quality.”

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Posted 5 years ago

“Did not make me happy, caused nothing but stress!”

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Posted 5 years ago

“the product is good but the delivery was appalling”

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Posted 5 years ago

“By finally acknowledging our return, but oh wait...we’re STILL waiting for the refund!”

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Posted 5 years ago

“Not great , order was cancelled but still turned up. Then I had to arrange for the product to be collected and still awaiting refund”

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Posted 5 years ago

“Quality Products. Very fairly priced.”

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Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews