soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged for a next day delivery for a cancelled order! And after ordering again that order got cancelled by accident?! Avoid where possible.”

Helpful Report

Posted 5 years ago

“Replaced my taps”

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Posted 5 years ago

“Positively awful. Sell goods they don't have and do not have on back order. It took Customer service 18 minutes before they could tell me that on a phone call. And still not refunded. Personally, I won't be rushing back.”

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Posted 5 years ago

“From start to finish The people that helped me with my order couldn’t have been more friendly and helpful also one of my items had a fault due to delivery handling but Soak.com sorted this out straight away. I’m very pleased with my new bathroom :)”

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Posted 5 years ago

“Satisfaction all the way”

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Posted 5 years ago

“The website is user friendly, the delivery excepetionally quick, courteous drivers and fantastic customer services, I cannot fault the experience.”

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Posted 5 years ago

“Pricing very good although not fitted yet so hopeful that the quality is great! Had to re-arrange order date and it was not trouble at all. Arrived within timeframe given & text messages and calls were very useful in the delivery process. Thank you to Adam for helping to change, excellent customer service!”

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Posted 5 years ago

“Chose this mirror very early on our bathroom update. Would suggest that in the description where it states chrome, that this is the mirror back and not the frame. This put us off buying as we thought this was a chrome frame and not bevelled, although now we have purchased we can see what you meant. Lovely mirror 100% satisfied.”

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Posted 5 years ago

“No nonsense delivery & arrived within a week. Used Soak before so didn't hesitate to use them again.”

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Posted 5 years ago

“Brilliant quality”

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Posted 5 years ago

“Really happy with the item, exactly as described, fast reliable service. I originally ordered the wrong size bath but called before my item was dispatched and customer services swapped it straight away nothing was too much to ask.”

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Posted 5 years ago

“Excellent radiator at a reasonable price. Only issue was when purchasing from the site, a page came up with essentials which included the valves so I purchased them also only to find that they were no good and not the correct ones, when a professional came to fit it, meaning I had to purchase another set of valves. However, the radiator looks great and the heat is amazing.”

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Posted 5 years ago

“I ordered a shower screen on the phone and paid £39.99 for next day delivery which they confirmed yes we can do that and I duly paid, I called the next morning to confirm it was coming and they told me it hadn’t been picked had missed the carrier and it was not being delivered next day, even worse was that they couldn’t even tell me when it was arriving we had to be told by them when it was convenient for carrier to deliver. I contacted soak for my refund and now find they have only refunded the next day deliver cost I still have £229 on my bill. To say shambolic is polite please don’t take orders you cannot fulfil I purchased the screen from a local plumbers merchant in the end. It’s a shame as the other items I have are good quality if you need something next day or quick don’t order here.”

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Posted 5 years ago

“Good product very good price and service”

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Posted 5 years ago

“These were originally ordered and delivered as quoted, however they were ordered incorrectly as they were not suitable. They were sent back and a credit was arranged by Soak.”

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Posted 5 years ago

“These were originally ordered and delivered as quoted, however they were ordered incorrectly as they were not suitable. They were sent back and a credit was arranged by Soak.”

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Posted 5 years ago

“Great mirror, AAA111 company Well packed, easy tracking, quick delivery”

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Posted 5 years ago

“High quality products very good value.Very effient and reliable friendly and helpful staff.excellent after service.I have now at last found the right bathroom company to contact and have told all my friends to do the same. From a very satisfied customer.Jean Gpllner.”

Helpful Report

Posted 5 years ago

“Having placed my order, I then received countless emails telling me certain items were out of stock, I replied with an alternative and then received an email stating it was too late to add to my order, even though I replied immediately with an alternative, my order in part is being delivered today 14th Aug, although I have no knowledge of what will be on that delivery or when the out of stock items will arrive, I spent over £1000, and to be honest am very disappointed with the lack of communication and the lack of stock which was clearly added to my basket without problem. I only hope that the company sorts my order out promptly and lets me know what is happening!!!!”

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Posted 5 years ago

“One of my part was missing delaying my project, which cost me standing time on plumbers then part was promised within 2DAYS! Still hadn’t arrived for the 3rd day costing me more money. Reluctant to use again.”

Helpful Report

Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews