soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although we have yet to install the radiator, we are happy that the process was so easy and the item arrived as promised, on time and what appears to be in good condition. If it leaks, I'll ask for a new one, but as things stand we are happy.”

Helpful Report

Posted 5 years ago

“The products and prices are good, however I'm still waiting on a refund from an item returned. No response to emails chasing a refund.”

Helpful Report

Posted 5 years ago

“I was due to have a delivery from you on the 28th January 2019 between 14:09 And 16:09. I received two text messages confirming this. I took the afternoon off of work to ensure that I was home during the allocated 2 hour slot and waited from 14:00hrs right through to 18:00hrs. We did not receive any delivery during this time, nor any correspondence from the courier and Soak.com during this period highlighting any delays to our delivery. I am appalled at the lack of communication from the courier. My mobile number was exchanged when I processed the order, so I cannot fathom why I was not called to be made aware of this situation. Instead I had to call Soak to enquire about the where abouts of my delivery after waiting in ALL afternoon when I could have been at work. We also had a plumber booked to come in and install the toilet for Tuesday 29th January and now not possible. We are very upset to let him down and he may still charge us for his time. Wendy who I spoke to on the phone was very helpful and after 2 hours of back and forth phonecalls finally managed to get hold of the depo and reported the driver was working from paper and did not phone in to say he was outside and no one was answering. She reported that this would normally happen and that they should not arrive outside of your delivery slot time which the driver clearly has. Wendy then told us that he had left a slip to say he had been, however this is not true there is no slip anywhere. I was then told it would be re-delivered on Thursday. When the delivery arrived the screws for the toilet were not there. These were then delivered on the 08.02.19. When the delivery driver was driving away from the house he drove into my mum's car, but that is a whole different issue. Due to this error and subsequent inconvenience I would like to be refunded for the cost of the delivery (£29.99) and a reduction on the cost of the goods.”

Helpful Report

Posted 5 years ago

“The tap was exactly what we were looking for to install in our narrowboat bathroom, it looks very smart, and work a treat.”

Helpful Report

Posted 5 years ago

“Shit My customer broke her shower rail whilst cleaning! Could I have a new one?”

Helpful Report

Posted 5 years ago

“It didn’t. You made me wait for over a week, promising a replacement toilet would arrive for a customer who’s toilet was leaking, every time they flushed it. Told me it would be there on Friday, then said it would be there on tuesday, then thurs, finally turned up on Friday. Then I made a big order for a bathroom I was doing. The wrong postcode was entered for delivery, meaning I’ll have to wait 3, maybe 4 days for everything to arrive. Meanwhile, I have lost 2, possibly 3 days wages. Also have a very unhappy customer with no bath or shower. Even after explaining all this, all the lady on the phone could say was sorry.”

Helpful Report

Posted 5 years ago

“Really good value for money, the shower looks a lot more expensive than it was”

Helpful Report

Posted 5 years ago

“Delivered what they promised when they promised and sorted out a problem (damaged sink) quickly and without any fuss”

Helpful Report

Posted 5 years ago

“All Soak provided was inefficiencies, frustration and simple stupidity over a period of the whole transaction. I placed an online order before 13:00 on Monday 28th January required for next day delivery. the order included the £9.99 charge for next day delivery on orders placed before 13:00. the acknowledgement, received @ 12:58 gave a delivery date of Wednesday 30th Jan. I rang immediately to clarify, only to be told that your despatch department didn't receive the order in time. I strongly pointed out the I had fulfilled the requirements of your site and confirmed I needed next day delivery. The lady promised to call back after she had spoken to despatch. No call was received by 17:30 so I followed up by email, which resulted in a call at 18:03 to advise me that the item had not been despatched so would arrive on Wednesday. I cancelled the order immediately and asked that a refund be processed, which the lady agreed to do. On Tuesday evening @ 20:10 I received an email from DX Delivery saying they would be delivering my order on Wednesday 30th, to which I replied do not deliver, the order was cancelled. This was followed up late the same evening with an email to Soak to cancel the delivery. I received no answer from either DX or Soak. The parcel turned up early afternoon of the 30th and was rejected, as I had promised in my message to Soak. To compound your stupidity I now have a new message on Sunday 3rd Feb advising that order number 2916624 has been despatched. Again I responded @ 19:50 on the 3rd to Soak pointing out that there were no outstanding order and that any earlier transactions had been cancelled. Kevin Casey”

Helpful Report

Posted 5 years ago

“Unable to write a review as bath panel has not been received yet. Date ordered 27.1.2019. Today's date 5.2.2019.”

Helpful Report

Posted 5 years ago

“Poor quality products. Very poor delivery service, items came in dribs saying it's been dispatched but never arriving.”

Helpful Report

Posted 5 years ago

“I am still waiting for my delivery and have received no updates as to when it will be delivered!”

Helpful Report

Posted 5 years ago

“Extremely good communication with regard to exchange and replies to email. The despatch and delivery on time with all items in tack and no damage. Also very happy with the quality. Will definitely use Soak again. Extremely pleased.”

Helpful Report

Posted 5 years ago

“Website spreekt voor zich en als je vragen hebt Kun je dit snel stellen via de chat. Klein puntje van kritiek, ik had een specifieke leverdatum aangegeven en helaas werd jet product niet op die dag geleverd maar gelijk de dag na bestellen. Wat dus niet de bedoeling was”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“I think you mean unhappy”

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Posted 5 years ago

“Reasonable prices for quality goods. Add to that simple delivery equals peace of mind, thank you!”

Helpful Report

Posted 5 years ago

“I ordered a radiator and the 'you may also need ' recommended feet. only to realise they were the wrong ones for my radiator. I filled in the email customer services to inform within 24hrs of ordering and request a change yet still the incorrect feet came out leaving me to sort it out. not impressed to be honest.”

Helpful Report

Posted 5 years ago

“Soak deliver really slowly. When they say 8 day delivery, they mean they will hold your order to the last possible moment then send it. If you need your item quickly, pay extra or order elsewhere. They will ask you to review them before you recieve your goods.”

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Posted 5 years ago

“Avoid this company at all costs!”

Helpful Report

Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews