soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didnt and still awaiting a credit after many phone calls.”

Helpful Report

Posted 6 years ago

“Products and delivery were fine. However after sales was difficult. Long delays in answering the phone and unanswered emails. All in all this has put me off using or recommending Soak. David”

Helpful Report

Posted 6 years ago

“Product was faulty and was offered a discount. Fair enough but not fair enough that I had to chase the discount up!!!! When it didn’t get refunded back to me.”

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Posted 6 years ago

“Was sent a faulty item - I was not compensated in any way, was supposed to be sent back delivery charge but even this did not get refunded to me. The second item was also slightly faulty. At this point I did not have the time to be calling people up and waiting for replacements to be sent again so I just left it. Disappointed.”

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Posted 6 years ago

“Quality is poor. Missing parts to order and delivery not scheduled as promised.”

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Posted 6 years ago

“Shocking customer service and numerous errors with delivery and advice on erecting a shower. Ground me down and got fed up asking for help to resolve.”

Helpful Report

Posted 6 years ago

“First toilet delivered smashed! Second toilet delivered smashed! And wrong! Third one on its way now, not too hopeful! All in all 45 mins ringing premium number to get replacements with no offer of compensation and I'm still left with two smashed toilets and packaging to dispose of somehow???”

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Posted 6 years ago

“The delivery to far to long. Your customer services response via email is a joke again in the length of time it take for you to respond.”

Helpful Report

Posted 6 years ago

“Shelf bracket had only 3 fixings. I was promised the 4th would arrive in the post within 3 days of my complaint. It still hasn't arrived so we cannot use the shelf. I Emailed them again to remind them it hasn't arrived and that I am very annoyed. Their email system cannot cope with the demand and it appears I have to wait a further 7 days before receiving an answer. Just not good enough!”

Helpful Report

Posted 6 years ago

“The instructions on how to put together the shower screens and attach them to the shower tray were in comprehensible. We had a professional builder with years of experience struggling to understand them. It held the whole job up by a week as he tried to work out what he had to do!”

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Posted 6 years ago

“Placed an order for a toilet seat which I received on time but it was the wrong one that I ordered. Tried arranging an exchange but they never seem to answer the phone.”

Helpful Report

Posted 6 years ago

“Our original order was deayed due to a broken shower screen. You the delivered the wrong part which took several calls and several weeks to rectify. I lost a days pay for a day i took off for a delivery that did not happen. The only positive thing about my order was the price.”

Helpful Report

Posted 6 years ago

“The quality of the bathroom cabinets despatched was very poor. We have had three replacements, all of which have been replaced at our expense. These are poor MDF cabinets that are not painted properly, nor are they sealed.”

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Posted 6 years ago

“Good quality products... real shame about the service & aftercare! Numerous issues from delivered damaged products, failed collections, poor communication from the Aftercare team.”

Helpful Report

Posted 6 years ago

“In terms of delivery and the product initially and even the product guarantee were really good. However we had the items installed in April after purchasing in February, and in just a few months they are starting to tarnish. I am happy to provide images on requested, but i'm not impressed.”

Helpful Report

Posted 6 years ago

“One of the four radiators that was orderd was mis-picked and the wrong item delivered. It took so long to arrange collection and re-delivery that it was quicker to re-order a new radiator and wait for the wrong item to be collected in due course. The plumber was on call and the job needed to be completed. The new radiator incurred a second delivery charge that I was subsequently told would be refunded. I'm still waiting.”

Helpful Report

Posted 6 years ago

“You didnt”

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Posted 6 years ago

“We ordered full toilet and sink unit , the toilet pan was damaged at your depot we received the rest of the units on the 17 th August and to date we have not received a replacement pan”

Helpful Report

Posted 6 years ago

“Received these items minus the toilet pan which was damaged at the depot before it was dispatched to me, the rest arrived on the 17th August and to date we still have not been sent a replacement ( 29th )”

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Posted 6 years ago

“Plastic lid cracked very easily during fitting.”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After having looked into your order further, I can confirm we have not received communication regarding the damaged item. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the item to assess the fault. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

soak.com is rated 3.8 based on 4,916 reviews