soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website . Quick delivery . Great service and would use again”

Helpful Report

Posted 6 years ago

Hi Victoria, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“They haven't made me happy they have withheld money for goods returned over a month ago. I have made 4 lengthy calls only to be promised the money would be refunded, one month later this still hasn't happened. Do not purchase from soak.com unless you are sure the goods you are ordering are correct as you will struggle to get your money refunded.”

Helpful Report

Posted 6 years ago

“They have not made me happy, in fact I would go as far as to say they have added to what is a very stressful renovation. You are withholding money that does not belong to you and your aftercare is appalling”

Helpful Report

Posted 6 years ago

“Great website, great service and fantastic radiators, what more can you want.”

Helpful Report

Posted 6 years ago

Dear Harry, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Until they get a different delivery company, they will continue being useless.”

Helpful Report

Posted 6 years ago

Dear Sam, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. I can confirm your order has now been cancelled for you and a full refund has been processed for you on 11/10/2018. Please allow 3-5 working days from this date for the refund to show in your account. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Good value, quick delivery. All turned up correct.”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Quality of product and ease of ordering through to despatch and delivery”

Helpful Report

Posted 6 years ago

Dear Jeff, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“bargain price. good quality items.”

Helpful Report

Posted 6 years ago

Dear Jackie, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Not very happy. Most units were delivered fine, one unit was out of stock but due in on 15 Oct. Then had email to say 20 Oct. No further updates and now website says 27 Oct. We've put a plumber off twice. Tap wasn't included in first delivery. I called to chase it and was told it would be re-sent. Then had an email to say it was no longer available so I cancelled the order and looked elsewhere. Then it turned up in the post the next day!! Toilet didn't sit flat on the floor due to uneven base, but replacement was sent quickly. Just a shame we can't plumb anything in until the final unit arrives, so I can't review the individual items we bought. **Update** Last unit finally arrived. It's installed and working, but one of the units has already chipped on the surface. Looks ok for now, but anticipate further chips!!”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm our dedicated aftersales advisor has replaced the missing basin tap for you on order number 2735544. And your replacement order was delivered to yourself on 5th of October. We are currently investigating the quality of the toilet you received as this is not the usual standard of our product. I have now taken over this case and we are looking into this as a matter of urgency to insure this does not happen again. I can confirm a new toilet pan was also arranged for you under order number: 2751121 and was delivered to yourself on 15th of October. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Missing items, quality of bath not as good as expected”

Helpful Report

Posted 6 years ago

Dear Craig, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After having looked into your order further, I can confirm we have not received communication regarding the quality of the bath. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the item to assess the fault. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“You sent the wrong tap and you're not replying on emails so you tell me how you are doing... Finally got the right valves. Only took 2 months and a few emails. Good radiators but customer service.... Could be better.”

Helpful Report

Posted 6 years ago

Dear Rolf, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After having looked into your order further, I can confirm we have not received communication regarding the incorrect item. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the incorrect item to be able to reach a resolution for you. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Very oblidging to replace when goods were damaged.”

Helpful Report

Posted 6 years ago

Hi Wendy, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Very impressed with the staff service, products purchased and the prices paid.”

Helpful Report

Posted 6 years ago

Hi Anonymous, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Very pleased with items and service.”

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Posted 6 years ago

Hi David, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Despite the first mirror not working after one brief phone call another was sent immediately. Superb service”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Had problems with breakages during transit, but all sorted with fantastic service”

Helpful Report

Posted 6 years ago

Hi Allen, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“All round good service and description of products met expectations!”

Helpful Report

Posted 6 years ago

Hi Sue, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“The pedestal was broken on delivery but customer services were great and dispatched a replacement within two days.”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm a replacement order was arranged, order number 2737520 which was delivered to yourself on 09/10/2018. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Only part of the item arrived, wrapped in a flimsy piece of cardboard - other part was damaged”

Helpful Report

Posted 6 years ago

Dear Adam, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. Having looked into the order further, I can confirm a full refund has now been processed for you. Please allow 3-5 working days for the refund to show in your account. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“They didn’t! Only part of the order was received - other part was damaged by delivery company. Have chased soak.com to return items, person responsible never available and nobody calls back. Dreadful customer experience”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews