soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived on time and it was very well packaged. Taps are installed and working.”

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Posted 5 years ago

“Soak are a fantastic company to buy from - highly recommended.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Excellent product at a good price and fast delivery.”

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Posted 5 years ago

“Excellent packing, arrived quickly”

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Posted 5 years ago

“The delivery service is not very good. Online retailers need to ensure the end customer receives their product - delivery team gave no choice as to where the product is to be left of pickup up from (just that they tried to deliver the item). Improve your end to end service and I might buy from you again”

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Posted 5 years ago

“Good price for a radiator which was delivered quickly. That was not satisfactory when examined, so Soak had it removed and replaced in a few days. Good service!”

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Posted 5 years ago

“When you get the email it first as”

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Posted 5 years ago

“I had high hopes for my experience with this company but having been feed incorrect information on multiple occasions I began to loose faith in customer services. Firstly my order was confirmed with incorrect sure name, told it had been corrected but it wasn't. I was advised three times by three different customer service reps that my order would arrive thru 27th, it did not arrive. I had to call the courier ( really not my place)to discover that the items were still in Birmingham and would never have been with me on 27th June. This was due to the Soak team being unable to read their system dates correctly I believe. All that aside, when the order did arrive (with incorrect surname) despite having been advised that 2 sets of taps which were listed as out being of stock but having been assured via an online chat ( I have a copy) that they were in quality check and would arrive with the rest of my order and on a separate occasion being assure via phone that all items on my order were dispatched...........guess what they did not arrive! Finally after being told twice that returns were free ( Not what I read on your website but good news) I get an email to say this is not the case. Soak customer service need to stop misinforming customers, whether it is a lack of training or just telling people what they want to hear. In the end I lost faith in what I was being told and I was right to. Very disappointing all round.”

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Posted 5 years ago

“Great Company to deal with.”

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Posted 5 years ago

“After receiving two damaged radiators from another company we are delighted with this one, the purchase & delivery experience & the price. Should have come to Soak.com in the first place!”

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Posted 5 years ago

“Well explained on site friendly support if needed easy to order only one grip sizes of baths etc are not stated on your order slip and not marked on the box found I had to open to check it was the right size that I had ordered”

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Posted 5 years ago

“Definitely recommend great quality and great prices”

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Posted 5 years ago

“Am very dubious when ordering on line but have had nothing but a pleasant experience from Soak. Our order was in time and in perfect condition. Will highly recommend Soak and would have no hesitation in ordering from them in the future.”

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Posted 5 years ago

“Just as its aye. Order, email and delivery”

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Posted 5 years ago

“Great prices. Good quality products. All in all a very positive experience”

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Posted 5 years ago

“Great service and great prices”

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Posted 5 years ago

“issues with time it took to get items delivered and issues with refund as they did not refund full amount.”

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Posted 5 years ago

“The item was delivered over four weeks after ordering. It said max 12 working days. I called to find out about delivery. The radiator was delaying plumbing finishing on our house renovation and therefore our move in date. I am 34 weeks pregnant. When I called I was told it would be here the following Wednesday and they couldn’t give our builders any info about where the brackets were placed on the rad or the details they required to continue working on it. It didn’t arrive Wednesday so I called again- this time they said it would be Monday or Tuesday before the delivery would arrive as couriers were to be in the area. It didn’t - I called again and this time was told Thurs or Friday. The most I was offered in all of this was delivery refund. It seems like a simple thing but it caused a huge amount of stress and a lot of follow up. We are renovating our house and we’re looking at tiles etc but I just feel like it’s so unreliable now. We still have not received our refund for delivery.”

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Posted 5 years ago

“Nice bathroom bits . It’s a pain vanity unit and Sabrina pan didn’t come with concealed cistern in Package not a lot of good with out it . You have to order that separate. We didn’t notice this and advisor didn’t say so a pain when plumber went to fit .”

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Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews