soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product met expectations - was competitively priced, good quality, well packed and arrived when Soak said it would.”

Helpful Report

Posted 6 years ago

Hi Anonymous, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Great service and good quality goods at great prices”

Helpful Report

Posted 6 years ago

Hi Kenneth, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“It didn't, apart from the man in the warehouse who took the toilet out of my car!”

Helpful Report

Posted 6 years ago

Dear Shirley, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. I can confirm we have not received communication regarding any issues with your order. I have now taken over this case and await your response in order to ensure a resolution is reached. Having looked into the order further, I can confirm the items have been received back. The refund has been processed for you and this will show in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“The plug was missing from the original delivery but after a phone call to soak.com this was sent out immediatel which made me very happy”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. After looking into this matter further, I can confirm a replacement order was arranged for you, order number 2723111 which was delivered to yourself on 28/09/2018. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“The radiator arrived a week late causing delay to our bathroom being completed”

Helpful Report

Posted 6 years ago

Dear Steve, Thank you for your feedback. I apologise for the delay in delivering the order to yourself. Due to the inconvenience this has caused, a refund has been raised for the delivery charge. Please allow three to five working days for this to show back into your account. Kind Regards, Alex

Posted 6 years ago

“Absolutely shocking, paid for named day delivery on Friday 12 October, I have still not received my radiator. Impossible to get through to customer services on the phone unless you wait for 20 minutes plus and when you do get through they are simply not interested.”

Helpful Report

Posted 6 years ago

“The actual item is good and good value for the money but the customer service and delivery were terrible”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. After having looked into your order further, I can confirm we have not received communication from yourself regarding any issues with your order. If you do require any assistance please do not hesitate to contact myself and I will be able to assist you further. Kind regards, Alex If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“By actually answering my email query I submitted and refund the nominated delivery fee I paid seeing as it didn’t arrive on the nominated day”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After having looked into your order further, I can confirm we have not received communication regarding the issue with your order. I have now taken over this case and await your response in order to ensure a resolution is reached. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“The product is what I wanted and so was the price. Delivered to me quickly became”

Helpful Report

Posted 6 years ago

Hi Jennifer, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Great prices, fast delivery”

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Posted 6 years ago

Hi Philip, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Everything I have ordered for my refurbished bathroom has been of the most excellent quality, the colouring and finish just as advertised and the price is unbelievable. Most definitely would recommend them to everyone. Carry on the good work Soak. Incidentally the staff I dealt with were very good.”

Helpful Report

Posted 6 years ago

Dear Margaret, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Quality product, excellent customer service, speedy delivery and first class packaging.”

Helpful Report

Posted 6 years ago

Hi Anonymous, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Brilliant...”

Helpful Report

Posted 6 years ago

Hi Anonymous, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Good products at excellent prices”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“by providing what I needed quickly”

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Posted 6 years ago

Hi Mary, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Not satisfied with product”

Helpful Report

Posted 6 years ago

Dear Nasreen, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After having looked into your order further, I can confirm we have not received communication regarding the quality of the item. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the item to assess the fault. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“by giving a great service at a great price and making my bathroom look the business.”

Helpful Report

Posted 6 years ago

Hi Tim , Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“I had a problem initally but they sorted out it out for me and was very satisfied with the service and will not hesitate to contact them for supply of other bathroom accessories”

Helpful Report

Posted 6 years ago

“After hiccup on online problem, it was solved and I will reccomend soak.com and will be ordering more bathroom fixtures and fittings”

Helpful Report

Posted 6 years ago

Dear Julie, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“It difficult to actually rate the product because I’m still waiting for a sink to get delivered that’s not broken! Hopefully 3rd time lucky and then I can actually get to complete my bathroom and use the products! I advice you check all your products once they are delivered to make sure they are not damaged.”

Helpful Report

Posted 6 years ago

Dear Barry, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm a replacement order was arranged for you, order number 2754878 which was delivered to yourself on 17/10/2018 on our own van. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews