soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought the product was excellent and now its fitted we are very pleased with the result. However, you didn't get a 10 as communicating with your company was dreadful!”

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Posted 6 years ago

“Very good service, price and delivery”

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Posted 6 years ago

“Very understanding after wanting to return an item after 14 days due to damage in delivery transit - thank you SOAK”

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Posted 6 years ago

“quick service on main delivery”

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Posted 6 years ago

“Good value and quality. Delivery was quick and efficient, only issue I had was a sink was missing and it was very difficult to make contact to resolve - my email was never answered and very difficult to get someone on the telephone - however once I did, issue was resolved and replacement was sent. I would be happy to use again.”

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Posted 6 years ago

“Delivery good but wrong colour sent”

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Posted 6 years ago

“by doing what you promised”

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Posted 6 years ago

“Thanks to soak for the shower I bought from them I am very please with the choice. Am now starting to enjoy my shower. Delivery was very quick. I will recommend the product to others. Thank soak.”

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Posted 6 years ago

Hi Mrs Kadijatu Kamara , Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“The quality of the mirror and the way it was packaged”

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Posted 6 years ago

Hi Lee, Thank you for your positive feedback. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“The valves look really nice, good quality with the exception of a tiny chrome chip/scratch, but couldn’t return as we needed to get the radiator installed and you can’t see it once on. Overall very pleased!”

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Posted 6 years ago

Dear Beverley, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After having looked into your order further, I can confirm we have not received communication regarding the damaged item. I have now taken over this case and await your response in order to ensure a resolution is reached. I will require images of the item to assess the fault. I will then be able to arrange a replacement or a partial refund for the item for you. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Quality and price of products is very good. Unfortunately I needed this in a hurry and paid extra for next day delivery which just didn't happen. In fact it took 6 days for product to reach me from what I understand was a delivery companys fault.”

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Posted 6 years ago

Dear Mrs Atkinson, Thank you for your feedback. I personally apologise for the delay in delivering the order to yourself. Due to the inconvenience this has caused, a refund has been raised for the delivery charge. Please allow three to five working days for this to show back into your account. After having looked into your order further, I can confirm the tracking information now shows all the items have been delivered and signed for. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Ordering was easy and delivery was quick.”

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Posted 6 years ago

Hi Terence, Thank you for your feedback regarding your experience with Soak.com. If you require any assistance in the future, we are available on 0333 004 6333. Thanks, Leanne

Posted 6 years ago

“Delivery was quick and customer service was good when ordering but trying to get replacement for damaged goods has been a nightmare. Problem still not solved”

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Posted 6 years ago

Dear Nicola, Thank you for your feedback. Please accept my personal apologies for the inconvenience caused to yourself. Lucy, one of our Aftersales Advisors will call you now to resolve the situation. Kind Regards, Leanne

Posted 6 years ago

“Very well made,thanking you”

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Posted 6 years ago

Hi Marcelle, Thank you for your brilliant feedback. We work really hard to ensure our customers get the best experience possible with us. I am so happy this has reflected on your experience with ourselves. We hope you will consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Haven't got to the stage of using the products yet, building work not quite finished”

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Posted 6 years ago

Hi Frances, Thank you for your feedback. We look forward to hearing from you once the Quartz Unit has been installed! Our email address for images is sales@soak.com Thanks, Leanne

Posted 6 years ago

“The radiators delivered incorrectly. The couriers fault though and not Soak.coms fault. However they rectified this situation super quick and really efficiently, so the experience of using them was only a positive one, and i would certainly look at using them in the future!”

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Posted 6 years ago

“Quick delivery”

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Posted 6 years ago

“amazed with their products”

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Posted 6 years ago

“Easy to order and item in stock and arrived quickly.”

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Posted 6 years ago

“Purchasing the taps was easy, however we ordered it on a Wednesday and they were not dispatched until the following Wednesday. No reason was given by Soak. This was extremely unacceptable”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,916 reviews