soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't make me happy. Still waiting to be compensated for being pissed around on delivery. I buy houses, looking for many bathrooms. This will be the last. Disgusting amateurish company to deal with. Would AVOID”

Helpful Report

Posted 6 years ago

“Looks lovely but when fitted buy a professional grey paint all coming of the valves . After sales poor”

Helpful Report

Posted 6 years ago

Dear Teresa, Thank you for your enquiry. I apologise to hear that your item is not of satisfactory quality. Unfortunately, once an item has been fitted, this has been deemed as fit for purpose and we are unable to determine whether the item has been damaged in transit or throughout fitting. On this occassion, we'd be unable to assist with this item, though more than happy to assess any future claims that you may make that are not related to this same issue. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0333 004 6333. Kind Regards, Anna

Posted 6 years ago

“Good quality product at a reasonable price, delivered on time and no damage to packaging - highly recommended”

Helpful Report

Posted 6 years ago

“They didn’t. The customer service was terrible. They cancelled part of my order without telling me! We’re useless when I contacted them!”

Helpful Report

Posted 6 years ago

Dear Katie, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your order. After reviewing you case, I can confirm that I have refunded the delivery charge as a gesture of goodwill, as I can see that a mistake was made in relation to your code change. Please allow 3-5 working days for this refund to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“I went online, found what I needed very easily. I checked the dimensions easily. The prices were good. The plumber approved too. Couldn't ask for more.”

Helpful Report

Posted 6 years ago

“Not very happy with how long this item was purchased and when I had delivery and It was reduced by 75 pounds but still not had any response regards Lee Bennett”

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Posted 6 years ago

“Very pleased with heated towel rail & valves. Sturdy & looked good. Took a little longer than some comparable companies to arrive but happy with products. Due to some duplication I needed to cancel a couple of items. Georgina who handled the matter was excellent - friendly & helpful plus called me when she said she would which was much appreciated. She took me through what was needed and sorted out a refund promptly. Good customer service.”

Helpful Report

Posted 6 years ago

“Two basin tops delivered broken. Was promised a third replacement would be delivered immediately..that was well over one week ago..still waiting...no communication received as to when I will receive the goods that I paid for in advance”

Helpful Report

Posted 6 years ago

Dear Mr Waby, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your product. I can confirm that I have issued a replacement under the order number 285100, to arrive on an express delivery service. Your usual tracking information and further correspondence will be issued to yourself automatically. As a gesture of goodwill, I have refunded the delivery charge, which may take 3-5 working days to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Quick delivery Good product”

Helpful Report

Posted 6 years ago

“Order did not arrive,constant arguements with customer service people regarding re ordering or refund.no.one listened or capable of sorting it out,sent numerous emails repeating myself over and over again, Practically accused me of lying,appalling customer service and took two months to get my money back,very stressed and ruined what should have been enjoyment of my new bathroom,thank god for victoria plumbing !”

Helpful Report

Posted 6 years ago

Dear Mrs Grenham, Thank you for your feedback, which we appreciate to improve our services. I have investigated in to your order and I can assure you that any problems that did arise have now been dealt with as an internal matter with the appropriate departments. I'd like to stress that your feedback has been taken on board and we would be happy to listen to any further information that you could provide. Once again, please accept my sincerest apologies for any inconvenience caused on behalf of Soak.com. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Soak don’t care about customers. After a order error made by a soak employee over the phone. The order was book for the wrong week. The customer services were useless and couldn’t even be bother to return my call. The call centre staff are under trained and incapable of answering any questions or being any help at all. Each call took at least 30 mins and was pointless. I don’t think I’ve dealt with a worse company.”

Helpful Report

Posted 6 years ago

Dear Mr Mitchell, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your order. I beleive that my colleague Alex has discussed this on your previous review with yourself and settled, though I'd be happy to discuss this further if you feel that your expectations have not been met. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Lovely set, handheld is plastic so not 5 star but all in All not a bad item.”

Helpful Report

Posted 6 years ago

“Good value for money and delivered pretty much on time although I am still missing one item.”

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Posted 6 years ago

“Easy ordering, good communication, prompt delivery and great product.”

Helpful Report

Posted 6 years ago

“Firstly, the sink I ordered with other bathroom items, wasn't delivered, so we had to wait another 4-5 days for it to arrive. Had a plumber on standby, to install bathroom while we were on holiday. Then the bath (when pulling off wrapper), was found to have a big scuff mark down it (deep scuff). This matter then over took our holiday in USA making numerous calls to get the matter sorted. The bath finally arrived 5 days AFTER we returned from our 2 week holiday. Which totally defeated the object of it all being installed while we were away. Not to mention over shadowing our holiday & have all the mess & fitting when we returned.”

Helpful Report

Posted 6 years ago

“Easy to browse and order on the website. Item was delivered quickly and well packaged.”

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Posted 6 years ago

“good delivery and service and the products were really nice”

Helpful Report

Posted 6 years ago

“Damage occurred during delivery (corner was crushed) quick call to Soak, emailed pictures to person I spoke to who authorised complete replacement which arrived 3 days later on the booked day. Problem solved and rectified immediately.”

Helpful Report

Posted 6 years ago

“I had been looking for a long time for the perfect mirror for our bathroom and couldn't find anything until I found soak.com.... love it. the quality is beyond what I expected...”

Helpful Report

Posted 6 years ago

“I purchased a wall cabinet with a bathroom suite, but did not open the items straight away to inspect as I was not ready to fit them. When I came to remove the cabinet from the packaging I noticed a large chunk missing next to one of the doors. When I contacted soak they would not refund or replace the item because I had not removed and inspected it within 14 days. Be careful not to purchase an item you're unable to remove and inspect within 14 days, as if there is any damage soak will be unwilling to help.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews