Soaprise.me Reviews

Name: Soaprise.me
Rating: 3.92

3.9 Rating 25 Reviews

72 %

of reviewers recommend Soaprise.me

3.9

Based on 25 reviews

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Anonymous

Anonymous // 01/01/2019

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“Bath bombs are beautiful and smell lovely!”

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Posted 6 years ago

Hi Johanne, Thank you for your feedback, we really appreciate it. You should have also received a coupon code for any repeat orders. Thanks! Spike

Posted 6 years ago

“I haven't used them yet but I bought the mini bath bombs as part of a gift bag from my hen party. They are perfect and smell amazing.”

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Posted 6 years ago

Hi Francesca, Thank you for your review. I do hope you have a fantastic hen party! :-) Great idea for the gift bags as the mini bath bombs are just the right size for this. The Strawberry Daiquiri scent you have chosen should be well received too as it is very popular. Anyway, hope they all enjoy! Many Thanks, Spike

Posted 6 years ago

“Paid extra for delivery before my daughters birthday yet still no hamper. Track and trace is also a very poor and waste of time having as cannot track status of a parcel unless it’s been attempted delivery. 5 days and still no parcel.”

Helpful Report

Posted 6 years ago

Hi David, Thanks for your review and I'm very sorry that you were disappointed with our service. This is Spike here at Soaprise.me - I'm not sure if you remember me but we spoke via email just a few days ago (Saturday 3rd March). When we spoke it seemed likely your parcel was held up or lost in transit during the period of bad weather & snow. I asked if you could let me know whether the parcel turned up the following working day (yesterday) as it was showing within the recommended timeframe from Royal Mail. I promised that I would get this resolved as soon as possible for you, but I didn't hear back from you until now. As you have informed me that your parcel did not arrive I will get straight on to Royal Mail by telephone to see what has happened and we will get the issue resolved as quickly as we can. I'm also happy to refund the delivery charge on your order since your order was late and so I have done this for you now. I'm sorry you are also disappointed with Royal Mail's Track & Trace service and that you feel it is a waste of time. This service allows customers to rearrange a delivery online if a parcel is missed. The delivery confirmation is also tracked and this allows us to confirm whether a parcel has been delivered to a customer successfully. We try to keep postage costs to a minimum for customers and a progress tracked parcel service as you suggest (that allows you to track status of the full journey) costs around £10-£15 per parcel to send. As our average order value is around £20 I do hope you can appreciate that it is not feasible for us to do this. Moving forward I have refunded the £1.95 delivery charge on your order since it is not fair for you to pay for a late delivery and I hope we can get this issue sorted out for you as quickly as possible. I will also send you an email with regards to your package and please do let me know if I can be of further assistance. Many Thanks, Spike

Posted 6 years ago

Hi David, For clarity, I have just sent you an email offering the following with regards to your parcel: 1.) Resend your order 2.) Provide a full refund (and either way you can keep the late parcel if it does arrive) I will monitor replies here and by email. I look forward to hearing from you soon. Many Thanks, Spike

Posted 6 years ago

Hi David, I'm just following up as I haven't heard back from you and I understand you are eager to get this resolved for your daughter's birthday. We have offered: 1.) A full refund 2.) To resend the order If you haven't received the email you can reply via Reviews.co.uk as I will also monitor replies here. Please do let me know how to proceed so we can get this sorted out for you as quickly as possible. (I have also sent this by email) Thanks, Spike

Posted 6 years ago

Hi David, I've just received an update to say that this package has been delivered today therefore we will send you some extra items as an apology for the inconvenience of the late delivery. I have also refunded your delivery charge on your order and I will send you a gift certificate for £5 off any future purchase. If there is anything else I can do for you please let me know. (I have also sent this by email) Thanks, Spike

Posted 6 years ago

“I have ordered from here several times love all the products so much to choose from, great value for money, great fragrance from all, great delivery service and love the fact do mens so I dont feel guilty for treating myself”

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Posted 6 years ago

“Excellent service, speedy delivery and great soaps. Ideal mother’s day presents for my Brownies to give”

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Posted 6 years ago

Hi Emma, Thank you so much for your kind feedback and I do hope we can serve you again in future! Many Thanks, Spike

Posted 6 years ago

Soaprise.me is rated 3.9 based on 25 reviews