Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.80

4.8 Rating 317 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Social Supermarket 5 star review on 12th May 2023

Anonymous // 01/01/2019

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“I ordered two items from this website. Only one of the items was dispatched with no explanation whatsoever as to why the full items were not dispatched. Upon contact, I was informed it would be looked into and there is still no contact as to where the rest of my order is and when if at all I will be receiving it.”

Helpful Report

“Great selection and good delivery and when I raised a problem you were responsive and efficient to sort it out which was much appreciated.”

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“Simple and clear website, easy ordering system and extremely rapid delivery. Contents of Christmas hampers was exactly as described and beautifully presented. Excellent experience. Will recommend and use again!”

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“Very pleased with the bamboo lunch and water bottle I ordered. Very well made and designed. Well packaged. The site has lots of excellent products. I would recommend Social Supermarket. Excellent! Many thanks!”

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“Super responsive, Super lovely people, Super helpful, superlative products.”

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“Wonder full responsibility service..”

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“Ethically sound and grounded”

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“Good selection of sustainable hampers. Quick response from their admin team to assist with invoices, thanks.”

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“Love the Tea and very well packed”

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“I was very impressed with the variety and range of interesting goods available, and very happy with my choices. Everything arrived promptly and was of excellent quality. I hope to order more in future.”

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“Brilliant. Loved everything and will always shop here in future”

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“Wonderful responsive service!”

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“bought football imaginative design ,quality good very happy”

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“Good thoughtful products and efficient friendly customer service”

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“Great range and showcases businesses helping good causes”

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“I love Social Supermarket! From the options available, to the value, to the customer service when you’ve been silly & awkward in your ordering & have to ask them to fix your mistakes (thanks SS team!).”

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“My second time ordering here, as a gift , was much appreciated”

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“I hadn’t realised this was a drop shipping store. Most of my items still haven’t arrived. Gifts were sent with items missing and no gift message.”

Helpful Report

Hi Caroline, We are really sorry for the issues with your order. A system error with one of our brands caused some products to be missed and the gift note to not be included, which is really frustrating. This error has now been resolved. I understand the delay on the rest of your order was caused by the Royal Mail strikes but these items have now arrived safely. Thank you for the feedback regarding drop-shipping, we have tried to make this as clear as possible on the website but will continue working to improve this. All the best, Matt