Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.80

4.8 Rating 317 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Social Supermarket 5 star review on 12th May 2023

Anonymous // 01/01/2019

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“Very slow delivery”

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“My mum was very happy with this gift!”

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“Fantastic idea, love the premise and the values - prices are probably outside the pocket of anyine on min wage. But you can't solve everything”

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“I was searching for a teapot to replace one which had broken. Social Supermarket had the right model (a round Forlife small pot), in the right colour for the cheapest price. The delivery was quick and the transaction easy. That the company ethics are sound is a real bonus.”

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“Quick and easy. Very satisfied.”

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“Seems ethically first rate”

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“Lovely candle, super coconutty perfume and beautiful wrapping. I will definitely buy more for presents.”

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“My wife was delighted with the olive wood salad servers which arrived promptly and we particularly appreciated your hand written christmas wishes which was such a nice touch.”

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“Lovely products from ethical companies.”

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“Interesting and wide range of products. The item ordered was out of stock but came back into stock exactly when told it would. Quick despatch and delivery.”

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“Great products and service. Chocolate arrived swiftly!”

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“Nice to know products are ethically sourced”

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“Nice products and very fast delivery - excellent!”

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“Great products that I have been pleased to gift to people knowing they pay back a little. Customer service has been great when I have needed to contact with delivery queries. Will try to shop here more.”

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“The beers were a gift for my nephew, who is very happy with them!”

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“Great range and speed”

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“Gorgeous products, great service”

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“I was very happy with the tea I bought from Social Supermarket. It was easy to order, arrived promptly, and was well packed.”

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“Nice products, easy to view products etc, would recommend”

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“Ordered several hampers 2 weeks before Xmas, on the Monday. By the following Monday, still no notification they had dispatched. Website has no phone number to call, no live chat. Website also has no account login feature, so I have to go back through all my emails to see what the order numbers are etc. All they have is email, not even a webform or ticket system. A lovely looking website with lots of lovely "Socially Sustainable" hampers, but not much to back it up.”

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Hi Michael, Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your order, and we understand how frustrating it can be when there is a delayed response to your customer service request. We recently onboarded a new fulfilment partner, which unfortunately resulted in temporary operational issues that affected our service levels. At the same time we found ourselves understaffed during our peak season, which led to the issues you faced. We know this is no excuse and acknowledge that this fell short of the experience we strive to provide for our customers. These issues have now been resolved, and we are taking several steps to ensure it is unable to happen again. Thanks again for your feedback and if you have any further questions or concerns, please don't hesitate to contact us directly. All the best, Matt

Social Supermarket is rated 4.8 based on 317 reviews