Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.80

4.8 Rating 321 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Anonymous

Anonymous // 01/01/2019

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“We wanted to send a thank you to a teacher and Social Supermarket has a wonderful ethos and an ideal hamper. Delivered promptly and recipient was delighted. Ideal and thank you, we'll use again and highly recommend.”

Social Supermarket 5 star review on 19th January 2021

Helpful Report

So pleased the hamper was well received by the recipient. Thank you so much for your positive feedback.

“Everybody enjoyed my purchase very much I ordered some hampers as a Christmas thank you for their support this difficult year Thank you Social Supermarket”

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Thank you so much for your positive feedback.

“Great idea and great products”

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Thank you so much for your feedback.

“I bought the beer hamper as a gift but unfortunately you printed the contents of the parcel on the outside of the box!! Kind of spoiled the surprise but the contents were enjoyed by the recipients.”

Helpful Report

Hi, we are sorry to hear this has happened and it spoiled the surprise. Would you mind please messaging us your order number privately and we can investigate further. Thanks.

“Happy to know that you are out there and will use again”

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Hi Kathryn, thank you for your feedback and look forward to seeing you again.

“I originally wanted to order one bottle of Forty Hall wine to try it but the delivery charge would have been £7. Outrageous! So I ordered 6 bottles with free delivery. Made super Christmas presents. Lovely people to deal with.”

Helpful Report

Hi Gillian, thank you so much for your feedback. We understand around the shipping charge relative to the single bottle and it is related to the carrier we use to ship such fragile items. We are exploring alternative options for this which should help reduce the shipping charge in the future. So pleased the presents were well received!

“Excellent service. Great quality product and when a shipment got damaged by the carrier it was very quickly replaced.”

Helpful Report

Hi Philip, thank you so much for your positive feedback.

“i am still waiting for one of my deliveries after 6 weeks with no correspondence from the supplier as to what is happening.”

Helpful Report

Hi David, we are very sorry that your products have not been delivered and that the suppliers in question have not contacted you. Would you mind sharing your order number with us privately so we can sort this out for you ASAP? Look forward to hearing from you.

“Lovely Welsh soap.”

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Hi Alex, thank you so much for your positive feedback

“Easy to use and customer service was responsive when I had an issue. Would recommend”

Helpful Report

Hi Alex, thank you so much for your positive feedback.

“I've gifted several of the gift boxes and have received such positive feedback about them, particularly when they include the Toast beers! Definitely recommend :)”

Helpful Report

Thank you so much for your positive feedback.

“Excellent choice of unique and ethical products and although many of the items are quite expensive they are of good quality and can be utilised as gifts for family and friends”

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“Good website and good service.”

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“Excellent service. When an out-of-stock problem occurred, it was resolved quickly with courtesy and efficiency.”

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“Ordered carbon filters. Gear price & arrived quickly.”

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“Great range of products and really efficient ordering process. Highly recommend!”

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Thanks very much!

“Good concept and interesting product but not very active in promoting or informing new products. Shame as I often forget it.”

Helpful Report

Thanks for your feedback Laurent, we're trying to be more active on social media and promoting the range of brands we feature. Thanks again for the feedback.

“Really love the website and range of products. I got gift vouchers for friends which they really enjoyed. Only snag was that I received no confirmation email for my purchase...”

Helpful Report

Thanks Jo, really appreciate the feedback. Sorry to hear you didn't get an order confirmation, we normally generate one (which sometimes ends up in junk folders) but we'll certainly look into this to resolve

“It's good to have a platform to facilitate people wanting to support social enterprises. Hope my earlier suggestions about making improvements in the ordering/delivery process have been considered and changes were made (lack of opportunity to write a gift note, and the need to provide delivery update).”

Helpful Report

Thanks very much for your feedback, it's really valuable for us as a growing business and completely take it on board. We're striving to improve the changes to the ordering process. We now also have the opportunity to write a gift note on a number of our products.

“Limited product range and availability. No function to inform customers when out of stock items become available. Ordering and payment worked well.”

Helpful Report

Thanks for the feedback Ruth, we're aiming to double our product range in the next couple of months and give customers a broader range of choice. It's also good to have your feedback on the out of stock issue, we're working to resolve this for all our products and always strive to improve the service we provide

Social Supermarket is rated 4.8 based on 321 reviews