Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.80

4.8 Rating 326 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several hampers 2 weeks before Xmas, on the Monday. By the following Monday, still no notification they had dispatched. Website has no phone number to call, no live chat. Website also has no account login feature, so I have to go back through all my emails to see what the order numbers are etc. All they have is email, not even a webform or ticket system. A lovely looking website with lots of lovely "Socially Sustainable" hampers, but not much to back it up.”

Helpful Report

Hi Michael, Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your order, and we understand how frustrating it can be when there is a delayed response to your customer service request. We recently onboarded a new fulfilment partner, which unfortunately resulted in temporary operational issues that affected our service levels. At the same time we found ourselves understaffed during our peak season, which led to the issues you faced. We know this is no excuse and acknowledge that this fell short of the experience we strive to provide for our customers. These issues have now been resolved, and we are taking several steps to ensure it is unable to happen again. Thanks again for your feedback and if you have any further questions or concerns, please don't hesitate to contact us directly. All the best, Matt

“Incredibly disappointing service. We've been waiting 3 weeks for the Indian Spice Collection to be delivered. We have no idea when or if it will finally arrive. There just appears to be no business control on logistics, or a grasp of how to rectify things for a customer when things go wrong.”

Helpful Report

Hi there, Thank you for sharing this feedback and we sincerely apologise for the issues you experienced with your order. We recently faced some operational issues with a new fulfilment centre, which was made more challenging by being short staffed during our peak season. This led to a temporary reduction in the service levels we were able to provide during this period. These issues have now been resolved, and we are taking several steps to ensure it is unable to happen again. Thanks again for your feedback and if you have any further questions or concerns, please don't hesitate to contact us directly. All the best, Matt

“I have just received a corporate gift box from my company. The extent of packaging is not consistent with your values and the values of society at present. A cardboard box within another cardboard box, really?? Also the box is a least twice the size necessary for the contents as most of the space was taken up by polystyrene beads. It is verging on being "Amazonesqe" for oversized and unnecessary packaging. Not impressed.”

Helpful Report

Hi Bryan, Thank you for your feedback. Happy to confirm the packing peanuts are made from potato starch rather than polystyrene and are fully biodegradable. They even dissolve in water: https://www.youtube.com/shorts/pkHkhbVXk5E In terms of the box inside a box, since this is a gift box the outer shipping box is needed for protection, and all boxes are made from minimum 90% recycled cardboard. We work hard to fit contents in the smallest box possible, with the main restriction being where there is a bulky item like a bottle of wine this will require a certain minimum size. However we take your feedback seriously and will continue looking at ways we can reduce the box sizes & overall cardboard used across the range. All the best, Matt

“Shopped here as I had a gift voucher, but wasn't impressed and would have much preferred something like M&S, JL, etc. Prices and range aren't great. Lots of products out of stock. Delivery is ridiculous due to cost and the fact that different products arrive from different companies at different times.”

Helpful Report

“I ordered two items from this website. Only one of the items was dispatched with no explanation whatsoever as to why the full items were not dispatched. Upon contact, I was informed it would be looked into and there is still no contact as to where the rest of my order is and when if at all I will be receiving it.”

Helpful Report

“I hadn’t realised this was a drop shipping store. Most of my items still haven’t arrived. Gifts were sent with items missing and no gift message.”

Helpful Report

Hi Caroline, We are really sorry for the issues with your order. A system error with one of our brands caused some products to be missed and the gift note to not be included, which is really frustrating. This error has now been resolved. I understand the delay on the rest of your order was caused by the Royal Mail strikes but these items have now arrived safely. Thank you for the feedback regarding drop-shipping, we have tried to make this as clear as possible on the website but will continue working to improve this. All the best, Matt

Social Supermarket is rated 4.8 based on 326 reviews