Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.80

4.8 Rating 326 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products”

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“Lovely products from ethical companies.”

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“Beautiful pruducts. Good service. Great ethos.”

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“Nice products. A bit pricey.”

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“Bought a gorgeous hamper of goodies for friends packed with quality products that were truly appreciated. I would have bought other items but they were out of stock.”

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“Wide selection of offers. How about an option on gift vouchers for the giver to pay for delivery so that the recipient doesn't need to pay anything?”

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“I was informed after my purchase that the product I ordered was out of stock, however the customer service contacted me immediately and refunded my order straight away. I was very happy with the kind service and went back to purchase an alternative from the site. Great selection of good quality products and the delivery was speedy.”

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“Delivery was a little delayed for some of the items but customer service was really helpful. I’ve used again since my first order.”

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“Lots of choice but thought that some items were a bit expensive .”

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“Excellent product, very happy. Only downfall was a lack of communication after my confirmation but prior to my order arriving.”

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“Nice to find a site that has a moral heart.”

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“bought football imaginative design ,quality good very happy”

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“I bought a gift for my SIL and she loved it!”

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“Polite and timely customer service response Good quality and variety of products”

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“Excellent experience, lots of variety enabling me to select great products related to causes that mean something to me.”

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“Delivery came on time and in excellent condition!”

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Hi Helen, we're really glad you liked your order. Thanks so much for shopping social!

“Happy to know that you are out there and will use again”

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Hi Kathryn, thank you for your feedback and look forward to seeing you again.

“I originally wanted to order one bottle of Forty Hall wine to try it but the delivery charge would have been £7. Outrageous! So I ordered 6 bottles with free delivery. Made super Christmas presents. Lovely people to deal with.”

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Hi Gillian, thank you so much for your feedback. We understand around the shipping charge relative to the single bottle and it is related to the carrier we use to ship such fragile items. We are exploring alternative options for this which should help reduce the shipping charge in the future. So pleased the presents were well received!

“Really love the website and range of products. I got gift vouchers for friends which they really enjoyed. Only snag was that I received no confirmation email for my purchase...”

Helpful Report

Thanks Jo, really appreciate the feedback. Sorry to hear you didn't get an order confirmation, we normally generate one (which sometimes ends up in junk folders) but we'll certainly look into this to resolve

“It's good to have a platform to facilitate people wanting to support social enterprises. Hope my earlier suggestions about making improvements in the ordering/delivery process have been considered and changes were made (lack of opportunity to write a gift note, and the need to provide delivery update).”

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Thanks very much for your feedback, it's really valuable for us as a growing business and completely take it on board. We're striving to improve the changes to the ordering process. We now also have the opportunity to write a gift note on a number of our products.

Social Supermarket is rated 4.8 based on 326 reviews