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Sockeloen Reviews

4.5 Rating 2,517 Reviews
B-
Happiness Grade

Sockeloen have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

B

Price - Excellent

76.92%
Industry Average
good products at a reasonable price! Like them a lot!
- Francois
Great price, very comfortable.
- Gary
The product is 100% quality, love them so much but the price is very expensive here in Canada! Marc Andre
- Marc-andre
A

Delivery - Fast

90.00%
Industry Average
very transparent website fast delivery you have to pay a little more for quality
- Primož K
Somewhat of a delayed delivery via GLS however the company engaged promptly when I brought this to their attention.
- Mark P
Top products, delivery time on spot, quality of materials are the main reasons why I chose Sockeloen
- Anthony B
F

Returns Process - Difficult

0.00%
Industry Average
Maakt reclame met hassle-free returns en 100% customer satisfaction. Uiteindelijk stel ik vast dat retourkosten op kosten van de klant zijn. Vreemd om dan uit te pakken met hassle-feed returns.
- Michiel B
Easy to use website, fast delivery to the uk, but need to return the items as they were the wrong size, I couldn’t complete the returns form due to having a uk address, I have emailed Sockelion numerous times, used the contact form online and dm’ed through instagram but haven’t had a reply. So stuck and unable to return / exchange the items. Very poor customer service.
- Matthew W
The socks were impossible to put on. Too tight. And the returns labels are grossly overpriced with about 18€ through DHL and 28.88€ with Correos. I went to Correos privately and got ‘certificado’ delivery with insurance of 80€ for a total price of 11.74€
- Graeme
C

Refunds - Average

60.00%
Industry Average
Mooie producten en problemen met refund netjes opgelost.
- Pepijn
An very hulpfull and great company. The products where one day after ordening delivered. The refund was also fine afterwards. Conclusion; great products by an great company. Keep up The good work.
- Verified C
On the plus side, one model of my order was out of stock, but this was communicated very quickly and a refund was arranged as requested.
- Philipp
98.29%
Industry Average
Super goede service Hele fijne sokken
- Daniël P
Top service
- Vieb T
Snelle levering en prima service
- Harmen D