Sockeloen have a Customer Happiness Grade of D. Customers love their delivery and customer service but are unhappy with their returns process and refunds.
“
Great price, very comfortable.
”
- Gary
“
The product is 100% quality, love them so much but the price is very expensive here in Canada!
Marc Andre
”
- Marc-andre
“
Sockeloen does not only produce the best socks EVER but they make you look awesome as well…. and yes….Speed comes with a price but they are totally worth it!!
”
- Eric
“
very transparent website fast delivery you have to pay a little more for quality
”
- Primož K
“
Somewhat of a delayed delivery via GLS however the company engaged promptly when I brought this to their attention.
”
- Mark P
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Top products, delivery time on spot, quality of materials are the main reasons why I chose Sockeloen
”
- Anthony B
“
Easy to use website, fast delivery to the uk, but need to return the items as they were the wrong size, I couldn’t complete the returns form due to having a uk address, I have emailed Sockelion numerous times, used the contact form online and dm’ed through instagram but haven’t had a reply. So stuck and unable to return / exchange the items. Very poor customer service.
”
- Matthew W
“
The socks were impossible to put on. Too tight. And the returns labels are grossly overpriced with about 18€ through DHL and 28.88€ with Correos. I went to Correos privately and got ‘certificado’ delivery with insurance of 80€ for a total price of 11.74€
”
- Graeme
“
Unfortunately, the Sockeloen aero socks were far too tight around my calves and are basically unwearable. I didn't receive a response about an exchange for over a week, and was told I would have to pay to ship the socks back to the Netherlands in order to receive a new set or a refund. Will not be buying again.
”
- Park
“
Order items from Instagram and there was no mention that the items are being shipped outside of the US and that are additional cost from the tariffs.
Send 2 email to customer service but never heard back and the items are still not delivered.
I would like for you to contact UPS and ask them to send to send package back and issue me a full refund.
Thanks tou
”
- Lavi B
“
On the plus side, one model of my order was out of stock, but this was communicated very quickly and a refund was arranged as requested.
”
- Philipp
“
Super service, door externe omstandigheden late levering, compensatie gekregen zonder te moeten vragen, correct bedrijf, aan te raden !
”
- Luc E
“
True to the love for cycling. Great products and great customer service.
”
- Tilman
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Goed geholpen na verkoop. Bedankt voor de service!
”
- Bram
