Sofa & Home Reviews

Name: Sofa & Home
Address: 23, Old Vicarage Park, Scawby, Scawby
Rating: 4.43

4.4 Rating 223 Reviews

87 %

of reviewers recommend Sofa & Home

4.4

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sofa & Home:

Your Home - Your Way. An Online Furniture Store providing you with stylish & inspirational things. Taking pride in Design and committed to providing a Customer Service above your expectations.

Visit Website

Phone:

01652 650942

Email:

help@sofaandhome.co.uk

Location:

23, Old Vicarage Park, Scawby
Scawby
DN20 9RL

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Sofa & Home 5 star review on 11th December 2020

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang them in the morning to check stock levels, and spoke to a very helpful gentleman. Placed the order online and the items came the next day. Excellent delivery service!”

Helpful Report

Posted 6 years ago

“Quick and reliable service”

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Posted 6 years ago

“Pleased with chair, delivery and service”

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Posted 6 years ago

“Good price and surprisingly early next day delivery.”

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Posted 6 years ago

“They delivered before than they said also the staff was great and helpful. 5 stars service and lovely furniture. Thanks very much.”

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Posted 6 years ago

“so far we only spoke for 1st time to make an enquiry and even though I`ve lost my speech the gentleman was patient with me and we were able after some effort we did make an order for March 18 , I thank him for being so understanding -- a credit to a new customer indeed !”

Helpful Report

Posted 6 years ago

“Very poor customer service and communication. Ordered a bed with a delivery time of 7-10 days, 21 days later still no sign of it with no contact to advise that it was delayed. After constant chasing with phonecalls, emails and Facebook messages that were pretty much ignored I gave up and cancelled my order. Received a phonecall requesting I call back - gave up after 45 minutes on hold. Was refunded but without as much as an apology, shocking and quite possibly the worst customer service I have received in my life.”

Helpful Report

Posted 6 years ago

We did apologize to the customer. Our Supplier and their Home Delivery Service were dealing direct with the customer during office hours and messages were sent to and fro. Many people cannot take calls at work, so it is important that you provide us with as many alternative telephone numbers as possible (home, office, spouse or neighbour) in order that we, or the Home Delivery Couriers can contact you.

Posted 6 years ago

“I had a very bad experience with this company . I paid through credit card on the night before and the next morning a representative Mr Julian Thomas called me at 8.30 am claiming i didn't pay for the good ...even though it wasn't even sent yet and that I was being fraudulent in a very aggressive and condescending manner. My credit card company advised my that the payment had been made and it was the company Sofa and Home that cancelled the transaction.”

Helpful Report

Posted 6 years ago

You are required at Checkout to complete your Purchase Card Details. This entails your Registered Card Name, Card Address, Card Type, Card Bank or Issuer and Security Code. This prospective customer did not and the order was cancelled.

Posted 6 years ago

“The two recliners I purchased were very competitively priced. They were delivered on time. What more could a customer want. Well done! I hope to use your company again.”

Helpful Report

Posted 6 years ago

“Box looked like it had been open very dirty, mattress had no cover on it and metal legs had scratches all over them, it looks as if someone had already received this fold away bed but returned it and it was sent straight back out to me with no covers replaced.”

Helpful Report

Posted 6 years ago

After reading this review we contacted the customer and apologised and had the folding bed replaced. Unfortunately the replacement was no better. Both beds had been misused in transit by our suppliers courier. They were collected and the customer was fully refunded.

Posted 6 years ago

“Gorgeous sofa and quick delivery”

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Posted 6 years ago

“Delivered as advised and delivery staff were very professional in putting the bed in its desired place.”

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Posted 6 years ago

“Excellent service, very good communication and fast delivery. I'm very pleased with the product.”

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Posted 6 years ago

“Originally told us delivery would not be until the New Year but chairs were with us well before Christmas. Items were well packaged and final assembly waseasy with the instructions provided. Very happy with the chairs.”

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Posted 6 years ago

“Came right on time and delivered by 2 helpful lads. A lot cheaper than my local supplier. Cant fault yourselves or the product.”

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Posted 6 years ago

“Excellent personal and proactive customer service from order to delivery. Went out of their way to facilitate the best delivery experience for an 82 year old. Good follow up call too. Can't recommend highly enough”

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Posted 6 years ago

“Although, out of stock when ordering, I was informed when this item would be delivered and true to their word the item was delivered and delivery went smoothly.”

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Posted 6 years ago

“The product is lovely and worth the wait. However, no-one confirm to me it would need self assembly. I mistakenly assumed it would be delivered and assembled. It was difficult and took me a long time to put together. If someone had taken the time to clarify that would have been so much of a better experience. as it was i had to also call to chase a delivery date.”

Helpful Report

Posted 6 years ago

On the product page it states that the Dining Table & Chairs require assembly. All our items state that they are either assembled or have to be assembled. The customer was advised about a delay in delivery due to our supplier being out of stock and was updated as to when the 2 Person Delivery Team would contact her.

Posted 6 years ago

“Good response to initial enquiry and the carrier arrived on the day stated.”

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Posted 6 years ago

“Easy to order. Good price compared to other sites. Delivered at time stated. Only criticism was there was no confirmation of receipt of order and payment. This was a little unsettling.”

Helpful Report

Posted 6 years ago

Sofa & Home is rated 4.4 based on 223 reviews