“After trying a competitor’s brand and being disappointed I hesitated to try Solace bands, for fear of more money wasted on another disappointment. I was wrong. Solace is so much more comfortable than other brands out there! Their shipping was super fast and I had excellent customer support when I ordered the wrong size. I will definitely be ordering more colors in the future.”
“I have contacted your company twice to initiate a return w/o a response.
For others contemplating purchasing the bands make sure you order the correct size.
Customer Service rating - zero.”
“The bands are very stylish and are of high quality. The company is a delight to work with. My order came very quickly and their claim of complete satisfaction is totally accurate, the band for my wife ended up too tight and they exchanged it for a larger size at no cost with free shipping.”
“Order was delayed and lost. Reached out to customer service to get a replacement which took another 7+ days. only got a 30% off refund. Bands are only OK. Startup clearly has issues and doesn't understand customer service.”
“You cannot image the comfort of this band. Perfect fit if you follow the guidance provided. Incredible customer service … great color choices … true affordability. I started with basic black - now have gray - pink - yellow - lavender… HIGHLY RECOMMEND THESE BANDS AND TRUST THIS COMPANY!!”
“I have tried so many watch bands and was SO hopeful for this one. Don’t waste your money. Great for maybe a week, then stretched out and never returned to the correct size. Just wiggles around and doesn’t allow for a good read on my heart rate. I emailed customer service for assistance and they just said to try washing and drying the band, which I had already done. Just get a stretchy band that you can actually adjust on Amazon or something so that it will actually last, trust me!”