Our processing time before an order ships is 1-2 days, excluding weekends and the delivery time is within 2-5 business days depending on your location.
I see here that you placed your order on November 1st and was shipped out on November 3rd and delivered on November 8th.
If you still haven't received your order, kindly contact us at contact@solacebands.com so we can assist you better.
“I used the sizer on the website and the bands I received were way too small. Wasn’t worth the effort to return due to processing fees. Paid a lot of money for trash.”
“I ordered the buy two get one free and after the first day of wearing my first one it was completely frayed and destroyed. Super bummed I spent the money.”
The bands do wear in a bit after use, but if you are having issues that quickly we recommend sizing down as the band will form to your wrist better. We would love for you to claim your lifetime warranty in a smaller size and see if you like it more! Here is the link to claim your warranty https://solacebands.com/a/return/Warranty.
If you need any help please email contact@solacebands.com
“I was very excited for my new watch band and was quickly disappointed in my purchase. The material and flexibility is great. However, the one and only easy way to get on your wrist is to stretch it over your hand. In doing so, the band stretches out, and in just a couple of days with the frequency of me wearing it. I will not be buying another as they stretch out too quickly and don’t fit anymore”
“I have given Solace two chances. The first band I ordered took two weeks to get to me with the excuse that they were relocating storage facilities. Cool. Not a big deal. I ordered a size small infinity band and its too tight. Second chance over a year later, the band took two weeks to get to me. Ordered a size medium and its too large and therefore will not allow the iwatch to track movement properly.
The bands are well designed but for the price you’d expect sizes to be accurate and shipping to not take two weeks. Its a shame.”
Hi Ashton, We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Not for Apple Ultra Watch. The band fit perfectly, I wanted to love these bands and I did out of the box. I happily wore the band for a few days but then it seems that the weight of the ultra was too much for the elastic and it starting stretching and it has now lost all elasticity and allows the watch to slide up and down my arm.”
“This band is comfortable and soft but it broke after 1 week of wearing it. The cloth band disconnected from the plastic attaching it to my apple watch. Bummer for the poor quality!”
Hi there, We're sorry for the unpleasant experience. Please reach out to contact@solacebands.com and they will be able to offer you a replacement for the broken band.
“Took less than 48 hours for the elasticity to give out, making these unwearable. The watch can no longer track HR because of how loose the bands are.”
“I love mine but I got one for my daughter and hers was coming apart on the second day I contact them and they said they would ship a new one for her, and it has been 2 weeks since it said it shipped and we still have not gotten it ,and when I check tracking it says preshipment and no updates from them when I contacted about it. So the shipping on them is not good .”
Hi Elizabeth, Our bands may seem tight at first, but the band will eventually adjust to your wrist. But if it's really uncomfortable to wear, you can return it for an exchange. Kindly contact us at contact@solacebands.com so we can assist you with the exchange process.
“Got the imperium loop band last month because I loved the look and idea of a simple, braided, thin band. Unfortunately within a week, it was so stretched out I couldn’t wear it without it sliding up and down my arm and disabling the watch all throughout the day. I tried to make it work but on top of that, it got really dirty within a few days too.
Disappointing because it was an expensive band that is became unusable within a week of purchase. S”
Hi there, Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you. So we suggest going a size down instead. Kindly contact us at contact@solacebands.com so we can assist you with the exchange process.
Hi Roxann, Thank you for reaching out! Our bands may seem tight at first, but the band will eventually adjust to your wrist. But if it's really uncomfortable to wear, you can return it for an exchange.
