“I ordered and paid for 2 watch bands and after almost 3 weeks only one band came to me. I did go to their website and got an honest apology and a promise to sent the additional watch band. I still have not received it.”
“These things aren't actually braided. They're sewn together to look like a braid by a thin plastic thread that can come unraveled. At least they were nice enough to send me a replacement when the first one was the wrong size, but the replacement they sent is coming apart.”
“I'd bought from Solace before and had a great experience, but over time the band got stretched and so I went back for a new one.
The new band is much lower quality, doesn't stretch as easily, feels uncomfortable on the wrist and - most importantly - it *does not* connect properly to the Apple watch, so it slides out even without pressing the release button on the watch.
Not impressed with the nose-dive in quality.”
The bands do wear in a bit after use, but if you are having issues that quickly we recommend sizing down. You can exchange your bands for the correct size @ https://solacebands.com/a/return
If you need any help please email contact@solacbands.com
“Beautiful and comfortable; however, the three bands I bought have all stretched out so much simply from taking my watch off every evening to charge. Disappointed that I bought 3 bands and none of them are usable now. It has barely been a month.”
“I paid for expedited shipping. It was not expedited. It took forever to get. I even got an email from Solace asking how I liked my new band---which hadn't been delivered yet!! Very disappointed.”
“The material is good. I decided to go with a solace band after reading reviews because I work out.
The material is nice but after taking measurements and ordering a medium. It is loose after 1 week wear. It doesn’t sit snug on my wrist and moves back and forth with movement of my arm. Definitely doesn’t fit nice to run.”
Hi Gaby,
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
Hi Michael, We're sorry to hear that. Our bands may seem tight at first, but the band will eventually adjust to your wrist. But if it's really uncomfortable to wear, you can return it for an exchange.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“I ordered two bands- one is easy to decrease links/ make smaller while the other is not as easy to figure out so I am unable to wear it (due to it being too large).”
Hi Lindsay, For the Nova band, did you try using the extra metal insert pieces that came with the tool? There are longer pieces that can be screwed in that should allow you to push the pins all the way out.
“I love all my solace bands but I have had some trouble getting in contact with their customer support, if that wasn't the case I would definitely rate them 5 stars, their bands are wonderfully made.”
“Order was delayed and lost. Reached out to customer service to get a replacement which took another 7+ days. only got a 30% off refund. Bands are only OK. Startup clearly has issues and doesn't understand customer service.”
“I have tried so many watch bands and was SO hopeful for this one. Don’t waste your money. Great for maybe a week, then stretched out and never returned to the correct size. Just wiggles around and doesn’t allow for a good read on my heart rate. I emailed customer service for assistance and they just said to try washing and drying the band, which I had already done. Just get a stretchy band that you can actually adjust on Amazon or something so that it will actually last, trust me!”
“So normally I take my lumps with online purchases but this time I thought I would reach out due to the fact that it says below if you don't "love it" let us know so you can fix it. After a few months of seeing the ads and visiting the website I finally pulled the trigger on your buy 2 get a third free Solace Bands. I have to say your marketing budget has to be enormous given the number of times I have seen your ads on Instagram and the internet good show on you all!! So, I perused the website and really tried to hone in on what would be right for me since I had just purchased another apple watch and wanted a few options for bands. Your bands seemed to be good options and high quality. I was betting on this cause you sure weren't the cheapest option out there by any means. I used the size tool and everything to ensure I was getting the right band and size for me. I order two bands while getting a third free (and even went with the surprise $15 band at checkout). So, in all I got 4 bands for my purchase. So, first thing is the medium was too tight on my wrist so I had to return all the bands and get the next size up even though the site states if you are in between sizes go smaller. Once I got my actual purchase back (this part of the process was great, quick and easy to return) I tried on the bands again and was left feeling underwhelmed by the quality and feel. This was truly surprising and upsetting because the only reason I bought your products was because through your marketing I was made to believe that these would feel (if nothing else) different due to the quality of what you are making. Again, I don't want you all to "fix it" but I just wanted to let you know that after going back and forth on the price and whether to purchase, I feel that 1. I would not buy the higher end items you sell and 2. would most likely not recommend buying the general bands you sell at the price point you have them.
Sorry for the rant but this time I chose to say something.
Thanks”
“My initial impressions were an easy 5 stars. Loved the look and the comfort of the bands. They were a little tight at first but I was ok with that because I assumed they would stretch. They did, in fact, stretch out, but way too much. It was probably within 2 weeks of wearing the bands before they become too loose and really annoying on my wrist. The clear stitching that holds the braids together started breaking too soon as well.
Customer service was great. I reached out to them to see what I could do to shrink the bands back to size and they quickly offered me a replacement. But the replacement band was the same story.
I will not be a repeat customer.”
“I have been wearing this replacement band (first one was defective)for several weeks and love it. But it came loose today like the first one arrived. I have two others like it that I haven’t worn yet. I’m just very disappointed. I’m afraid the quality isn’t what I expected.”
“Disappointing quality. Three for the price of one original, so that’s good. But as the saying goes: buy nice or buy twice. They don’t stretch easily, so are hard to get on and off; and at the same time, they stretch out quickly, so within a couple of weeks they are too loose. Now have to write off my losses, bite the bullet and pay more for quality.”
Hi Bruce, We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you. Kindly contact us at contact@solacebands.com so we can assist you better.
