“I bought the white braided band. It fit perfectly and is really nice looking too. 8 think it will wear nicely. Just hope it doesn't get too dirty because it's white.”
“Very disappointed!!!
I ordered 3 bands on December, 13th. The Solace website advertised everywhere about delivery from 2 to 5 days. It was delivered 10 days later (Dec, 23rd)...
It was supposed to be a Christmas gift and it was delivered too late, we took a flight to our vacation spot the day before (12/22). I live in California.
Worried it might not be delivered in time, I reached out by email to customer service, who told me that it was not their fault and blamed the shipping carriers. It was not helpful.
If Solace can't anticipate and handle high demands during Christmas time, then Solace shouldn't advertise about delivery between 2-5 days on their website.
It's false advertising and misleading.”
I apologize for the inconvenience you experienced with the delayed delivery of your order. We understand the frustration, especially when it comes to holiday gifts. I assure you that we take your feedback seriously, and we'll strive to improve our communication and delivery processes during peak seasons.
“Watch fits very loose. I can't seem to find my order number to be able to return the band or exchange for a different size. I would recommend getting a size smaller than the website recommends.”
“I love the loop bands, they are super comfortable and go through the washing machine like stars. Washing them that way seems to help them go back to their original lengths.
I am still getting used to my perma bands. Once I figured it out they are easy to adjust by removing links although the pins are very small and my eyes are not so good. My challenge is my arm seems to be 1/2 link too large for the non-thin band so it is loose which doesn't make me feel like my watch is reading correctly. I am having more luck with the slim perma bands I bought because their links are smaller. It would be nice if the larger perma band had a small link on each side that could be used to adjust for this situation. Still everything said, I wear Solace bands pretty much 100% of the time”
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“These are my favorite Apple watch bands! Soft, stretchy, comfy and they wash well. They eventually stretch out and become too loose but I can wear a band for a year before that happens.”
“Love my new bands! They are super comfortable and look great. I ordered the wrong size the first time, and the customer service was superb, and got my new order shipped immediately. I will definitely be shopping here again.”
“I bought two bands, medium and small, but both have issues. The bands fit well but the connection to the watch band itself is so loose the bands look like they are about to pop loose from the watch. Won’t waste my money again!”
“I was really surprised at how much I liked these bands. I had bought several others but these are definitely the best fitting and prettiest I’ve found. And so many choices!”
We're sorry to hear that. The delay is attributed to the current overload experienced by shipping carriers. The surge in last-minute Christmas orders has led to increased demand, causing delays in the usual delivery timelines for all services. Unfortunately, this situation is affecting the timely processing of shipments.
Kindly contact us at contact@solacebands.com so we can assist you better.
