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Soldier of Fortune Reviews

3.3 Rating 54 Reviews
56 %
of reviewers recommend Soldier of Fortune
Company Reviews Questions Metrics
3.3
Based on 54 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email
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John Lea
Verified Reviewer
“I have just received my M43 splinter camo cap. Prompt delivery and just as advertised, well made and serviceable. I will use SOF again and would recommend the company to anyone.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered tent from soldier of Fortune for next day delivery and it was hear happy with the service we have got outher things from there so yes very happy”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“For many years I have been a customer of SOF but, that all ended today. I was sent another customers order and when I emailed them about this I had to do so 3 times to get a response. The problem was rectified but only after I mailed the item to the correct customer. After 5 weeks of back and forth emails, they did reimburse my shipping cost and offered to send my order again with reimbursement of original shipping. I declined bc I live in the US and shipping from UK runs about 3 weeks and the event I wanted the items for had long passed. They promptly refunded me after I complained to PayPal.”
Helpful Report
Posted 5 years ago
Dave Plumb
Verified Reviewer
“I have found that I’ve had problems since the management changed, the shop being closed on Saturdays is a major inconvenience if you have to try on clothing to find your size as relatively few people can get there midweek. Add to this the fact that every time I’ve tried to get onto their website since they’ve changed to the new one I cannot get on at all which must be affecting their trade surely? Using an iPad or iPhone it doesn’t work despite trying umpteen times to log on”
Helpful Report
Posted 5 years ago
Chris
Verified Reviewer
“Bought some Japanese Puttees after reading some poor reviews (low cost just to test). They arrived super fast considering I only used standard delivery and are good quality, though I feel the strap at the top should be longer. I’d say to others looking, if you want to try them, use PayPal! You can often get your money back if things go awry, but after a few orders, I can’t see this happening.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Slow shipping, incorrect item of low quality sent and relatively bad and blunt customer service.”
Helpful Report
Posted 5 years ago
Roy Kevin Holloway
Unverified Reviewer
“Why don't they do Italian WW2 uniforms”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered a Erel Luftwaffe NCO cap. They said it was the best quality on the market. Not so, it was thin material and floppy and more expensive than other companies. I would not recommend this item.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Amazingly fast shipping, got what I wanted before it was expected to arrive”
Helpful Report
Posted 5 years ago
Mike
Verified Reviewer
“Have been a customer of Soldier of Fortune for many years and have ordered and received items on a regular basis with no problems, till now, now I am finding incorrect items being sent, orders not being sent until reminded and difficulty getting refunds.. They used to be my first stop for kit, now I have to bare in mind 'are they going to screw up, can I wait while they sort the problem out ?'”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“A poor, slow service. If you are unable to source the same elsewhere be prepared to have a bad time. If you can, buy elsewhere.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I would give them less than one star if it were possible! Cannot believe the audacity and completely awful customer service provided by Soldier of Fortune. they provide an item that is so CLEARLY the wrong size, and ARGUE that their customer doesn't know their own UK foot size???!!!! if your customer says the item is too big it's too big. if your customer says the item is too small, its too small.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Do not use this company, very bad customer service. Returned an unsuitable order at my own expense and they did not refund me my initial shipping costs. When I rang up to complain it was very much a case of we don't care you're out of pocket. Very bad business etiquette to say the least. By the way the boots I ordered looked like they came from Matalan... very bad quality.”
Helpful Report
Posted 6 years ago
Andy
Verified Reviewer
“I purchased goods from this company for many years, until one of the managers went it to retirement, after that the company went down hill very fast.....three times in a row they sent me items l did not order to which l had returned at a further cost to myself on the third time, l phoned and complained, to which they disrespectfully told me if l didn't like the way they did business....to go else where....when l rebuffed the comments with Yes your right l can do that !......l was Futher disrespected and told my credits would be refunded,to which then l was hung up on....l phoned back immediately and asked to speak to the manager, to which he accused me of being abusive to staff and that they would never do business with me again and slammed the phone down before l could inform my side of what happened......All this because they refuse to read their own order forms, to which l did inclose with written correspondence in English!, To which they chose to also ignore,...they did send my some of my store credit, but in English pound notes in order that l would insure further penalties on the exchange, as l do not reside within the U.K....... This incident accurred back in 2016 & l was Black listed, 2yrs ago....l tried for the first time today to ask if l am still Black listed, to which l am, not surprising with the way they treat overseas custimers that can not own the fact that they don't want to abide by their own agreement and policy's......be warned this company believe their above their customers, especially when you prove their in the wrong !”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Fantastic quality reproduction kit and quick delivery!”
Helpful Report
Posted 6 years ago
Soldier of Fortune is rated 3.3 based on 54 reviews
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