“Rubbish service
I fitted shoes in store and asked for a black pair, was told they would be posted, no advice after 2 weeks as to where they are at. I called and asked what’s going on and the guy said he would follow up and get back to me, a week later still nothing.
I feel that my $ were taken and ‘cya later bloke’ attitude.
Very unhappy, entirely because no comms about where my shoes are at.
Never left a post like this before.
Fergal”
“I ordered a pair of shoes the service was easy, quick and good value. They arrived in a timely manner.You are notified about the tracking of your parcel at every step.Well done Sole Motive, great staff also.”
“Hi customer team ,
Thanks for your speedy delivery and great price on quality products. I live in vic rural area and yet delivery was fast and phone customer enquiry team was very helpful and friendly. Will buy again.
Thanks”
“I ordered two copies of Runners World Magazine that were complementary with a recent race entry, but 6 weeks later I still haven't received anything. That's disappointing, but at least I'm not out any money. So I can't very well review an item I never got...
Was the delivery on time? No
Who made the delivery? No one
Was it damaged? No because it didn't exist
How many days did it take to make the delivery... 42 and counting
It's just amusing to get an email asking for a review of an item I never got.”
“Hi guys, I am hoping to hear back from you on this please.
I redeemed an offer for two free issues of Runner's World late last year which I received as part of my entry for the GC50. As of today, I still haven't received anything in the mail. I even tried ordering again in March to see if they would be sent but to no avail. Thanks for your help.
Dean Wirrick”
“Great experience finding new running shoes. Had a full analysis on the treadmill and a really attentive consultant, not selling me the most expensive pair but the best fit for me and my upcoming events. Great range of choices and really excellent customer service. Recommending it to everyone!”
“First time customer — very happy!
Originally ordered from The Athletes Foot, and after 3-weeks of horrible service (unfulfilled order, poor customer service with zero follow through) I found the same shoes at Sole Motive.
Excellent service with SAME DAY shipping and SAME DAY response to my email query.
Thank you!”
