“It was an easy and quick process. I finally found lightweight running caps in may favourite colour: RED! I ordered two and within a few days my package arrived.”
“Very poor customer service, I’m engaged in an ongoing dispute with them regarding them refusing to allow me to return an item that didn’t match its description and representations made on the website.
I’ve even been advised that they maybe in breach of Australian Consumer Law over this.
For these reasons I can’t recommend them at the moment. I’m hoping for a swift resolution but their customer service seems really poor.
I’d seriously consider this before you buy any shoes from them, especially if it’s a distance purchase, I.e. online. There are plenty of reputable running stores that play by the letter of the law”
“I just had my first experience shopping with Sole Motive, and I’m thrilled! The runners I wanted were way more affordable than anywhere else, and they arrived super quickly. I couldn't be happier!”
“I was disappointed with the socks you provided with the subscription - they were a US size 2-4 which is essentially a child’s size and therefore cannot be worn.”
“At first Sole Motive has a great range of exciting products, then frustratingly you find that most of the products are unavailable, out of stock or perhaps never in stock.”
“Sole Motive is a great spot for all your running needs. The staff here is always very friendly and helpful (regardless of your running journey). Even online orders are easy to deal with, just give them a quick call and they are willing to help!”
“I'm so glad I booked a professional fitting at Sole Motive. I would have probably ended up buying the wrong pair of shoes, so thanks! The attention to detail was great - the playback on the iPad helped me to understand my gait and pronation. Fantastic customer service. Will definitely be back to purchase other running equipment.”
