“I ordered a new TV (XR-48A90K) and there was NO remote control in the box. It took me over an hour going from sales to technical support and then to customer relations in order to get an order for the remote control placed. This is so ridiculous and I am utterly disappointed.”
“Shocking customer service from SONY CORP for well known defective product e.g. HT-MT500 soundbar. Advised me to pay £33.60 for inspection by Authorised Sony Repair Centre knowing that the PCB required for repair was no longer available and inspection fee could not be credited against a repair as advised. Then was offered £100 buyback on soundbar system purchased 3 years ago for £445. LAST PURCHASE OF ANYTHING SONY FOR ME.”
“Awful, awful company these days. "Sony" used to be the 'go-to' company back in the day, but today's products are awful. Purchased a £2k television and it failed after 26 months. Sony were absolutely no help and actually said they 'expect' electronic products to fail. Sony - for your reference, here is the email reference: [case:17483439][email:335876381]”
